In Colstrip, a hotel needs to offer a certain amount of upscale features to be designated 5 stars. These can include on-site gyms, spas and saunas, gourmet restaurants, premium bedding, luxury toiletries and more. What also sets 5-star hotels apart is their superior standard of service. You can look forward to things like concierge services, in-room massages and nightly turn-down services. Some may even offer additional touches such as a welcome gift.