Chicago Adagio Teas Hotels

"My room was spacious and had a nice view of the Chicago skyline and the lake. Loved the fridge & microwave in it. Wasn't happy about the parking charge; however, the location was great with restaurants close. The bathroom sink did not drain well. I will definitely stay here next time I visit my brother in Evanston. I'd like to request the same room!"

"The hot tub did not work and the pool was disgusting (stairs were all slippery as if covered by algae). Breakfast was excellent, although they ran out of coffee and it took a very long time for them to replace. In the room the air conditioning did not work and even though the thermostat said 67 the room was very hot. Also, the faucet in the shower was backwards (hot was cold, cold was hot) and very loose. The night staff was nice, but he told us that we could use the backdoor to get back into the hotel after putting the parking pass on my truck but it did not work with the key and we had to walk back around the entire hotel. The receptionist in the morning, despite hearing that we were going to the hot tub, and getting bracelets for it, decided to let us find out on our own that it was not working. Had we known, my fiance wouldn't have specifically gone out at that moment to get a bathing suit. Instead we found out when I went to try the hot tub. When I reported that it did not work she said, "Oh, I know, they are working on it" . This was extremely frustrating. This looks as if it could be a gorgeous hotel, but stuff like that, especially since the hot tub was one of the reasons I booked that location, really brings down the overall quality of the location. "

"The Graduate is very charming and I had a special room with a view and a fireplace! But it comes with all the charm of a boutique hotel, like a slow elevator (and only one small elevator), so don't expect the perks and efficiency of a franchise hotel. But I still prefer it and it feels more like home. I'll stay there again when I'm in Evanston!"

"We came on a work trip for our client with a disability to see the Cubs game. We booked two rooms, asked for adjoining at booking, called ahead, and at check in and still did not receive adjoining rooms. Hotel states that they are wheel chair accessible however the ramp down to the elevator is very steep and downhill. The elevator barely fit the wheelchair and had to be picked up to push it in the elevator. Also beds are extremely low to the ground in the accessible rooms. The doorways are not wide either. Valet did not understand how to take the parking brake off of our van to move it and only gave me 5-10 minutes to come down to the lobby to move the van and or explain how, While I have a wheelchair bound client that needed my full attention to get settled into the room. Just frustrating overall, staff at front desk were very friendly and helpful when we arrived but valet could use some patience and consideration for others especially ones with a disability. Great stay if your not looking for disability accommodations!"

"Stayed one night in a junior suite at Hilton Garden Inn North Shore and had one of the worst nights of sleep in a long time. The bed was extremely firm, and the pillows were completely worn out with little to no support. The room’s air conditioner made things worse. It was loud and oddly placed, with the vent right next to the bed blowing directly on me all night. The bar experience didn’t help either. My martini was poorly made, and the bartender didn’t seem to know how to prepare a Cosmopolitan, which is a pretty standard cocktail. The room layout was also strange and not very functional. Overall, the hotel feels very worn. The carpet in the room was dirty, and the common areas showed visible signs of neglect. This property is clearly in need of a refresh. Would not stay again."

"Good hotel"

"Great"

"Although the location was very good for visiting at Northwestern, for the price I was disappointed in the cleanliness and missing information.The floors needed vacuuming, cobwebs on the ceiling, the coffee pot was dirty and there was no way to control the heat. Space heaters were provided. In addition, the TV was projector style with no instructions for use."

"two of the nights we were there we experienced prolonged domestic disturbances involving fighting and loud music. both events ran for a couple of hours with no apparent action by the staff to control.i guess it is the guest’s responsibility to call the police. felt like i was staying at a motel 6"