「My low rating for this hotel experience is due to the check in problems - was told that I had no reservation at this hotel. Finally after a frustrating 10 minute search of my e-mails for confirmation of the reservation I did indeed have, the desk staff discovered my reservation in her computer base. Checking in took a total of 20 -25 minutes because I then had to wait for the desk person to relocate TWO other guests to new rooms because the rooms they'd reserved were never cleaned. This was not...
「A really nice surprise among hotels. Other users' good rating of that hotel on various websites are actually reflected in its great state which is not always the case. Really nice breakfast and clean rooms. The only issue we experienced was the bad smell from air-conditioning unit when we arrived, but when we reported it, it was quickly fixed by a personel who replaced a filter or something, and with no issues later.」
「Our room was huge and lovely! The balcony overlooking the pool and the hot tub were wonderful. We had a great place to relax after hiking. We would love to go back.」