Not 5 star given that
1) Our douple-room was comfortable & clean but there was one mug & one glass & one tea-cup. The room lights were inflexible (either on for whole room or off, & no subtle bathroom lighting), twice were returned to no hand towels, we had t-bags & uht milk for only the first day, there was noise from outside until 8pm, there were no prices on the menus for Restaurants, the shower leaked onto the floor, the toilet brush was broken, & there were few hangers;
2) the Pool was nice & there were both a range of & enough sun-bed, but when we ordered a drink it took 30 mins & coke was served as a can with a straw (no glass), and towels weren't available when the pool opened at 9am,
3) Breakfast was nice & staff friendly, but twice tea was served with one teabag in a teapot for two people, tables didn't has a teaspoon, & tea was sometimes served not hot;
4) the Concierge was friendly but re a trip we booked through them, we were given no written details & no transparency about the price, the trip arrived late to collect us, & the trip we got was different from the one we were told (eg were were told we'd gt a meal & we didn't)