Very noisy hotel. You can hear flushing of toilets above and beside the room as if you were in the same room. Little to no sound proofing between rooms. Highway noise is very loud also!
Staff is very unhelpful. They do not listen to your requests for additional supplies and when you bring to light issues, they do not address them appropriately. No management on site to deal with issues.
Also, a ton of hidden fees!!! When you question the fees, the staff provide inaccurate information and send you running in circles.
Issues with internet. Initially told at the desk that’s only 3 devices per room, then throughout the conversation, the device count changed to 4,5,6 devices. Also told if any troubles with devices, we would have to bring all devices to the front desk to aide with connectivity.
Huge delays in checking in. Staff even said ‘shhh’ to us when we asked a question at the front desk. Super rude. Self check out at the front desk would be more helpful than the two staff you had on during our check in time.
Pool was small considering the room cost and size of the hotel.
As for cleanliness, the kitchen table was dirty upon arrival as well as the showers.
All in all, LOTS of improvements need to be made on all levels at this hotel before we’d ever visit again!