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Al Ain Rotana

Desert luxury awaits at this Al Ain retreat where guests can rejuvenate with detox spa treatments or stay active on racquetball and squash courts

Choose dates to view prices

Al Ain Rotana, a tranquil oasis in the city center, offers a sauna, spa tub, two outdoor pools, and three international restaurants. Enjoy on-site shopping and complimentary WiFi throughout.

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Hot tub
  • Spa
  • Parking included
  • Free Wi-Fi
The current price is HK$793
HK$1,010 total
includes taxes & fees
18 Apr - 19 Apr

Room options

Available filters for rooms
Showing 21 of 21 rooms

Pool View King Room with Balcony

  • Sleeps 2

Chalet One Bedroom with Private Parking

  • Sleeps 2

Spacious Room with Kitchenette- King Bed

  • Sleeps 2

View all photos for Room, 1 King Bed, Balcony, Pool View

Minibar, in-room safe, desk, laptop workspace

Room, 1 King Bed, Balcony, Pool View

10.0 out of 10
Exceptional
(1 review)
  • City view
  • 431 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 2 Single Beds, Balcony, Pool View

Minibar, in-room safe, desk, laptop workspace

Room, 2 Single Beds, Balcony, Pool View

  • City view
  • 431 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Single Beds

View all photos for Room, 1 King Bed, Balcony (Guest)

Minibar, in-room safe, desk, laptop workspace

Room, 1 King Bed, Balcony (Guest)

9.6 out of 10
Exceptional
(4 reviews)
  • City view
  • 431 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 2 Single Beds, Balcony (Guest)

Minibar, in-room safe, desk, laptop workspace

Room, 2 Single Beds, Balcony (Guest)

  • City view
  • 431 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Single Beds

View all photos for Suite, 1 Bedroom

Minibar, in-room safe, desk, laptop workspace

Suite, 1 Bedroom

  • City view
  • 947 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 1 King Bed

Minibar, in-room safe, desk, laptop workspace

Room, 1 King Bed

  • City view
  • 431 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 Bedroom, Kitchen

Living area

Suite, 1 Bedroom, Kitchen

  • City view
  • 1130 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Chalet, 1 Bedroom (Private Parking)

Minibar, in-room safe, desk, laptop workspace

Chalet, 1 Bedroom (Private Parking)

  • Garden view
  • 1292 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Chalet, 2 Bedrooms (Private Parking)

Private kitchen

Chalet, 2 Bedrooms (Private Parking)

  • Garden view
  • 1292 sq ft
  • Sleeps 6
  • 1 King Bed OR 2 Single Beds

View all photos for Villa, 2 Bedrooms (Duplex with Private Parking)

Private kitchen

Villa, 2 Bedrooms (Duplex with Private Parking)

10.0 out of 10
Exceptional
(1 review)
  • Garden view
  • 1507 sq ft
  • 2 bedrooms
  • Sleeps 6
  • 1 King Bed OR 2 Single Beds

View all photos for Suite, 1 Bedroom (Spacious)

Minibar, in-room safe, desk, laptop workspace

Suite, 1 Bedroom (Spacious)

10.0 out of 10
Exceptional
(1 review)
  • City view
  • 969 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 1 King Bed, Balcony, City View (Guest - New Wing)

Minibar, in-room safe, desk, laptop workspace

Room, 1 King Bed, Balcony, City View (Guest - New Wing)

9.4 out of 10
Exceptional
(3 reviews)
  • City view
  • 431 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 1 King Bed, Balcony, Pool View (New Wing)

Minibar, in-room safe, desk, laptop workspace

Room, 1 King Bed, Balcony, Pool View (New Wing)

8.0 out of 10
Very good
(1 review)
  • City view
  • 431 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 1 King Bed, Balcony, City View (Guest - New Wing)

Minibar, in-room safe, desk, laptop workspace

Room, 1 King Bed, Balcony, City View (Guest - New Wing)

10.0 out of 10
Exceptional
(2 reviews)
  • City view
  • 431 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 1 King Bed, Balcony, Pool View (New Wing)

Minibar, in-room safe, desk, laptop workspace

Room, 1 King Bed, Balcony, Pool View (New Wing)

10.0 out of 10
Exceptional
(1 review)
  • City view
  • 431 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Guest Room with Balcony-King Bed- New Wing

Minibar, in-room safe, desk, laptop workspace

Guest Room with Balcony-King Bed- New Wing

  • Sleeps 2

View all photos for Pool View Room with Balcony - King Bed- New Wing

Minibar, in-room safe, desk, laptop workspace

Pool View Room with Balcony - King Bed- New Wing

  • Sleeps 2

King Room with Balcony

  • Sleeps 2
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About the area

Located in Al Ain, Al Ain Rotana is in the city centre. The area's natural beauty can be seen at Al Jahili Park and Al Ain Oasis Park, while Al Ain Zoo and Hili Fun City are popular local attractions. Travelling with kids? Don't miss Wadi Adventure. Spend some time exploring the area's activities, including golfing. Visit our Al Ain travel guide
Map
Sheikh Zayed Road, Al Ain, 1210

What's nearby

  • Famous Jahili fort in Al Ain oasis, United Arab Emirates
    Al Jahili Fort
    8 min walk - 0.7 km
  • Al Jahili Park
    5 min walk - 0.4 km
  • United Arab Emirates University
    19 min walk - 1.6 km
  • St. Mary's Catholic Church
    3 min drive - 2.3 km
  • Qasr al Muwaiji
    3 min drive - 3.0 km

Getting around

  • Abu Dhabi (AUH-Abu Dhabi Intl.)
    87 min drive

Restaurants

  • Common
    11 min walk
  • Al Mallah Restaurant
    12 min walk
  • Al Yahar Modern Restaurant Mandi (مطعم اليحر الحديث)
    16 min walk
  • Hussam Cafeteria
    15 min walk
  • مطعم ولائم الخليج
    15 min walk

About this property

Al Ain Rotana

Luxury family-friendly hotel near Al Jahili Park
Located close to Qasr al Muwaiji and Al Ain Oasis Park, Al Ain Rotana provides 2 poolside bars, shopping on-site and a coffee shop/cafe. For some rest and relaxation, visit the sauna or hot tub, and indulge in a facial, reflexology or a massage. At the 5 on-site restaurants, enjoy breakfast, brunch, lunch, dinner and international cuisine. Enjoy the health club, as well as activities, such as volleyball and racquetball/squash. Stay connected with free in-room WiFi, and guests can find other amenities, such as a playground and dry cleaning/laundry services.
Other perks include:
  • 2 outdoor pools and a children's pool, along with sunloungers, pool umbrellas and a lifeguard on site
  • Free self-parking and valet parking
  • Limo/town car service, buffet breakfast (surcharge) and tennis courts
  • Motorhome/coach/lorry parking, babysitting (surcharge) and luggage storage
Room features
All 242 rooms boast comforts, such as 24-hour room service and laptop-compatible safes, in addition to thoughtful touches, such as laptop-friendly workspaces and air conditioning.
Extra conveniences in all rooms include:
  • Childcare services and free infant beds
  • Bidets, free toiletries and hairdryers
  • Wardrobes/cupboards, daily housekeeping and desks

Awards and affiliations

Eco-certified property
This property participates in Green Key (Foundation for Environmental Education) – a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

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includes taxes & fees
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Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transport

  • Height restrictions apply for on-site parking
  • 24-hour return airport shuttle on request for a surcharge
  • Limo/town car service
  • Free secured, uncovered self parking on site
  • Free secured, uncovered valet parking on site
  • Free RV/bus/lorry parking on site
  • RV/bus/lorry parking on site
  • Limited on-site valet and self parking
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:30 AM for a fee: AED 127 for adults and AED 64 for children
  • 2 poolside bars
  • 5 restaurants
  • A coffee shop/cafe
  • Coffee and tea in common areas

Restaurants on site

  • Aquarius Pool Bar
  • Min Zaman
  • Moodz
  • Trader Vics
  • Zest Restaurant

Things to do

  • 2 outdoor pools
  • Children's pool
  • Health club
  • Hot tub
  • Playground
  • Racquetball/squash
  • Sauna
  • Shopping
  • Table tennis
  • Tennis
  • Volleyball

Family friendly

  • 2 outdoor pools
  • Children's pool
  • In-room babysitting
  • In-room cot
  • Laundry facilities
  • Lifeguards on site
  • Playground
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • ATM
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business centre
  • Computer station
  • Conference centre (11,464 square foot of space)
  • Meeting rooms

Outdoors

  • Barbecue grill
  • Pool loungers
  • Pool umbrellas

Spa

  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Detox wraps
  • Facials
  • Hydrotherapy
  • Massage
  • Reflexology

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 20 accessible parking spaces
  • Lift (90 centimetre wide door)
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk (110 centimetre high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking
  • Wheelchairs on site

More

  • 4 buildings
  • 4 floors
  • Art Deco architecture
  • At least 10% of profits reinvested in community and sustainability
  • Ballroom
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 1998
  • Designated smoking areas
  • Eco-friendly cleaning products used
  • Lifeguards
  • Local artist showcase
  • Local culture and ecosystem education
  • No plastic coffee stirrers
  • No plastic drinking straws
  • Reception hall
  • Reusable cups

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bidet
  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • Cable/satellite channels

Food and drink

  • 24-hour room service
  • Free bottled water
  • Meal delivery service
  • Minibar
  • Restaurant dining guides

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Phone
  • Safe
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Minimum check-in age - 21

Check-out

Check-out before noon
Late check-out subject to availability

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
All guests must show a valid passport or valid UAE national ID (if applicable) at check-in. This is the only form of identification that is accepted at this property.

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
1 child, up to the age of 12 years, can stay for free if using existing beds when occupying the parent or guardian's room
Children aged 5 and younger eat free breakfast
Rollaway/extra beds are available for AED 150.0 per night.
Free cots are available on request at the property

Payment types at the property

Important information

Optional extras

  • Fee for buffet breakfast: from approximately AED 127 for adults and from AED 64 for children
  • Airport shuttle fee: AED 150 per vehicle (one-way, maximum occupancy 3)
  • Cleaning/housekeeping/linen are available for an additional fee
  • Rollaway bed fee: AED 150.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Cashless transactions are available
Parties and events are allowed on site
Long-term renters welcome
This property uses eco-friendly cleaning products
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Pool access available from 6:00 AM to 9:30 PM
Reservations are required for massage services; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property
A car is not required for transport to and from this property
Parking height restrictions apply
Children under 16 years old are not allowed in the swimming pool, health club, fitness facility or hot tub without adult supervision

Property is also known as

Al Ain Rotana Hotel
Al Ain Rotana
Al Ain Rotana Hotel Emirate Of Abu Dhabi
Al Ain Rotana Hotel
Al Ain Rotana Al Ain
Al Ain Rotana Hotel Al Ain

Frequently asked questions

Does Al Ain Rotana have a pool?

Yes, this property has 2 outdoor pools and a children's pool. Pool access is from 6:00 AM to 9:30 PM.

How much does it cost to stay at Al Ain Rotana?

As of 20 Mar 2026, prices found for a 1-night stay for 2 adults at Al Ain Rotana on 18 Apr 2026 start from HK$793, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Al Ain Rotana pet-friendly?

No, pets are not allowed at this property.

How much is parking at Al Ain Rotana?

Self-parking and valet parking are free at this property.

What time is check-in at Al Ain Rotana?

Check-in start time: 3:00 PM; check-in end time: anytime.

What time is check-out at Al Ain Rotana?

Checkout is at noon.

Does Al Ain Rotana provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of AED 150 per vehicle applies.

Where is Al Ain Rotana located?

This family-friendly Al Ain hotel is located in the historical district, within 2 mi (3 km) of Al Jahili Park and Qasr al Muwaiji. Al Ain Oasis Park and Al Ain National Museum are also within 3 mi (5 km).

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Reviews

Al Ain Rotana Reviews

8.6

Excellent

9.2

Cleanliness

8.6

Location

8.8

Staff & service

8.8

Property conditions & facilities
Rating 10 - Excellent. 179 out of 295 reviews
Rating 8 - Good. 61 out of 295 reviews
Rating 6 - Okay. 24 out of 295 reviews
Rating 4 - Poor. 19 out of 295 reviews
Rating 2 - Terrible. 12 out of 295 reviews

Reviews

Verified

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is an exceptional hotel with fantastic food and friendly staff. The rooms were spacious and beds comfortable. It was easy to get everywhere with cabs as there’s not much within walking distance. We also dined at the Radisson and were really glad we stayed here - the buffet was much better and the hotel more stylish.
Stayed 6 nights in Oct 2025
Verified

10/10 Excellent

maegan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had an incredible stay! We were upgraded to a villa and everything was in perfect condition. The pool, the restaurants on site, staff was all very helpful! We will absolutely be back!
Stayed 2 nights in Nov 2025
Verified

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay. Special thanks to the staff at Zest restaurant, (Keerthana, Tajul, Mishal, and Spencer) for the great hospitality and keeping our 2 yr old don happy with the chocolates :)
Stayed 3 nights in Oct 2025
Verified

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is an excellent hotel with exceptional staff particularly in the restaurants. I stayed for nine nights (for work) and ate in the hotel most nights but the terrific buffet had so many options it never got dull. The breakfast is wonderful and the pool was lovely. I will definitely stay here again.
Stayed 9 nights in Oct 2025
Verified

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Relaxing stay with excellent facilities and a wonderful team of professionals to assist when needed. The pool and restaurants are top notch. Best place to stay in Al Ain!
Stayed 2 nights in Feb 2025
Verified

10/10 Excellent

Ghaith

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and nice property. Huge gym on property
Stayed 1 night in Apr 2025
Verified

10/10 Excellent

László

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like the location and the facilities of the hotel. The staff is also very friendly.
Stayed 1 night in Apr 2024
Verified

10/10 Excellent

László

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really like Rotana hotels and in particular this one in Al Ain. It is a nice resort which offers all amenities yet is rationally sized and in close proximity to Al Ain’s main attractions.
Stayed 2 nights in Jan 2025
Verified

10/10 Excellent

nicolaas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property had a great gym used by ex pats which were interesting people to talk to Staff were fantastic
Stayed 3 nights in Sep 2024
Verified

10/10 Excellent

Jasmine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was wonderful. Hotel is very nice and clean. Entire family had a great time
Stayed 1 night in May 2024
Verified

10/10 Excellent

nicolaas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great experience Staff fantastic
Stayed 1 night in Sep 2024
Verified

10/10 Excellent

Mindaugas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent level of service starting with reception and continues through the rrom service, restaurants, etc.
Stayed 1 night in Dec 2024
Verified

10/10 Excellent

Osama

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hossam was perfect and helpful in finishing my check in everything was clean and perfect as well breakfast so amazing
Stayed 1 night in Oct 2023
Verified

8/10 Good

Magali

Liked: Cleanliness, amenities, property conditions & facilities
Location is good as walking distance from the Fort. Restaurant staff were very nice. Room service however was slow and beds were very hard
Stayed 1 night in Oct 2024
Verified

10/10 Excellent

Hazem

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Very excellent

It was amazing staying and so romantic place with high service.
Stayed 1 night in May 2024
Verified

10/10 Excellent

Wael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Family trip to AlAin

The hotel is well positioned in the city, great staff and service and has good breakfast and dinner options. The pool was great for the kids although it got busy over the weekend. Apart from the pool there wasnt much else for the kids to do.
Stayed 2 nights in Oct 2024
Verified

10/10 Excellent

Miguel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Perfect Hotel For Families

We had a great time at Al Ain Rotana. We got upgraded to a suite, which was a blessing considering we were travelling with kids. The staff was also super friendly and made our stay very enjoyable. I'm terms of facilities, the hotel seems to have been renovated recently, it features a really large pool and a playground so for those travelling with kids it's a great choice.
Stayed 2 nights in Nov 2023
Verified

10/10 Excellent

Donald

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great time here. Al Ain is a beautiful community and Rotana was really impressive. Great place for kids, took our daughter to the hotel swimming pool and on the playground in the morning, then to the fort across the street in the afternoon. The breakfast is great, all in all a great experience. Highly recommend it.
Stayed 1 night in Oct 2023
Verified

10/10 Excellent

SANG KEUN

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
spacious, comfortable
Stayed 1 night in Feb 2024
Verified

10/10 Excellent

Aoife

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We booked a one nice stay, we checked in at 10pm and got a surprise upgrade to a suite. A wonderful surprise and the room was amazing!
Stayed 1 night in Nov 2023
Verified

10/10 Excellent

anna maria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent

Outstanding experience at Rotana! The manager, front desk and housekeeping went above and beyond to pay attention to small advance requests and housekeeping was amazing! The rooms are spotless and absolutely gorgeous. Zest offered a delicious buffet dinner and breakfast as always. Thank you Al Ain Rotana and the manager of this hotel who has clearly formed a solid team. Well done!
Stayed 1 night in Dec 2024
Verified

10/10 Excellent

Kelly

I would like to share my experience and notice that Mr Nader helped me with providing amazing room for my family. Service is 5 stars and pool and restaurant are mostly recommended.
Stayed 1 night in Apr 2024
Verified

10/10 Excellent

James

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed at this hotel for 3 nights and can happily say it was a great experience. The breakfast had a-lot of choice with staff going out there way to get you anything you wished. The area had a lovely calm feel to it and was nice and quite too. In the evening we spent each night at trader vic restaurant/ bar, which was amazing! Food was great especially the seafood wok dish. Had a great tiki vibe with a large selection of cocktails and mock tails. The music Spanish vibes which worked really well. They had two girls who sang with great voices and added to the experience which was brilliant. Would highly recommend this place and if I’m ever back in Al Ain it would be the only place I would stay without a doubt.
Stayed 2 nights in Feb 2024
Verified

10/10 Excellent

Ahmed

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The stay was amazing, a long with great service, staring from the entrance/ valet Luis helped us, then Jessie did great job at the reception along with great service support from the IT and the reception to solve a small issue I had at my room, then great breakfast with a lot of varieties and Yousef there was very polite and supportive, near the pool the people were very supportive specially the life guard Anaas and the team. The room that I booked is huge and I recommend you to book on first floor -new wing- it perfectly fitted my family including 2 of my kids and has huge balcony facing the pool, In general I would do it again for sure and this my 3rd time at this hotel, I could notice the level of changes and the great service level, thanks again 👍
Stayed 2 nights in Aug 2024
Verified

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Property conditions & facilities

Unpleasant

I booked on Hotels.com a king size bed pool view on the new wing, Where do I start .. I was given a twin room instead with a view of a pool under renovation, the balcony has no visual barrier to the rooms both to my right and left, if you look left or right you see your neighbors hence zero privacy. The bed mattress was quite stiff but the pillows were great, location is very good with plenty of parking. Don’t expect a “Rotana” experience.
Stayed 1 night in Feb 2024