Al-Fujairah Al Hayl Castle Hotels

"Friendly staff"

"Staff"

"Breakfast could be improved and entertainment."

"Yes, excellent!"

"The hotel is in a pretty poor state, with dirty carpets, furniture, floors and more. This is compounded by extremely slow service, and a lack of comprehension on the part of some room cleaners. One day, even though I asked three or four times (of different hotel staff), from around 3pm onwards, up until 10 pm, nobody actually cleaned my room! When I asked for bottles of water for the room, they were not brought! The cleaner did not understand clearly spoken English! When I called Reception, I sometimes had to wait for over five minutes for a response. On the website it said we could check in at 2pm, but the reception staff said it was not until three. In short, I would not recommend this hotel."

"Door key never worked, had to have staff let me in every time I wanted in my room, then the room next to me kept smoking in a non smoking floor, had to be moved to another room without the ocean view I paid for.. staff at hotel was very nice and I know not their fault for door issue or people smoking. "