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阿爾科雅皇家長住酒店的評價

2.5 out of 5
阿爾科雅皇家長住酒店
2970 Airport Hwy, Alcoa, TN

評價

4.2
10 分評分，優異；181 則評價中有 13 則" "
8 分評分，不錯；181 則評價中有 26 則" "
6 分評分，一般；181 則評價中有 19 則" "
4 分評分，欠佳；181 則評價中有 27 則" "
2 分評分，很差；181 則評價中有 96 則" "

4.2/10 

整潔度

5.2/10 

職員與服務

3.2/10 

設施服務

3.8/10 

住宿狀況

3.6/10 

環保程度

評價

8/10 不錯

Andrea

讚好：整潔度和職員與服務
不滿：設施服務和住宿狀況
Tha stuff was great, the rionlooked rough
於 2024 年 5 月住了 1 晚

10/10 優異

Christopher

讚好：整潔度和住宿狀況
於 2024 年 3 月住了 1 晚

2/10 很差

Adam

不滿：整潔度、職員與服務、住宿狀況和客房舒適度
For drugs/hookers not comfort
Animal/bug Droppings in drawer, curtains wouldnt close, no trash can, heat wouldnt work, could feel springs in mattress and sunk down to box spring. Left hotel and went to another.
於 2024 年 1 月住了 1 晚

2/10 很差

Tanner

不滿：整潔度、職員與服務、設施服務和住宿狀況
My flights had been delayed for two days, so I finally arrived in knoxville at 1AM after 48 hours in an airport. Exhausted, this was one of the few rooms I could find close to the airport (we were in the middle of a winter storm). I booked at the airport and checked in a short time later. Even with all that I had been through and just wanting a nights sleep, I left after being there for less than 15 minutes. Wall were cracking, there was what looked like vomit splatted across the bathroom wall, dirt everywhere, gross mattress and the worst part was the roaches! Crawling across nightstands and floors. STAY AWAY FROM THIS HOTEL!
於 2024 年 1 月住了 1 晚

8/10 不錯

Victor

讚好：整潔度、職員與服務和住宿狀況
Great Front Desk, friendly, understanding! Thanks!!
於 2024 年 1 月住了 1 晚

8/10 不錯

Chris

於 2023 年 11 月住了 7 晚

2/10 很差

Paul

不滿：整潔度、職員與服務、設施服務和住宿狀況
No remote in room and went to front desk to make them aware. Front desk stated they would let the maintenance man know and he would bring the remote, which he never did. The front window of the room was totally cracked in many places and then taped together, not a lot of security. The shower knob fell off in my hand into the tub when I turned the shower water on. I also saw a large bug/beetle crawling on the toilet. Way to many significant issues with this hotel and their rooms.
於 2023 年 11 月住了 1 晚

2/10 很差

Julie

不滿：整潔度、職員與服務、設施服務和住宿狀況
I booked a room For my 76 yo mother at the Royal Hotel in Alcoa TN. The 1st room was filthy and had no light bulbs. They gave us a second room and it was just as bad with actual feces on the toilet. I went to the manager and asked for a refund he said yes just call where you booked through and we will issue. Upon 3 attempts without refund i was not offered any type of compensation or credit from either the hotel or expedia for allowing a motel like that to be booked through their site.
於 2023 年 10 月住了 4 晚

2/10 很差

carmen

家人同遊
不滿：整潔度、職員與服務、設施服務和住宿狀況
Room dirty, blanket with holes, roach in the room. Unsafe.
於 2023 年 10 月住了 1 晚

2/10 很差

Kevin

不滿：整潔度、職員與服務、住宿狀況和客房舒適度
Don't waste ur 5ime
When we arrived the room had a bad smell and bugs all over the room.
於 2023 年 10 月住了 1 晚

2/10 很差

tracy

於 2023 年 10 月住了 1 晚

2/10 很差

Jessica (Naples)

親子同遊
不滿：整潔度、職員與服務、設施服務和住宿狀況
於 2023 年 10 月住了 2 晚

2/10 很差

James (Elsmere)

不滿：整潔度、職員與服務、設施服務和住宿狀況
Cheap as it gets. Nasty and as dirty as it gets. Dont leave anything behind in the rooms cause it WILL get stolen by house cleaning. Found evidence of bed bugs. You're honestly better off parking in the lot and sleeping in your car. Which i saw someone do that same night lol.
於 2023 年 10 月住了 1 晚

8/10 不錯

hector Osorio

商務旅客
讚好：職員與服務和設施服務
Le falta remodelación
於 2023 年 9 月住了 1 晚

2/10 很差

Rudi

不滿：整潔度、職員與服務、設施服務和住宿狀況
Cockroaches. There are no desk lamps, because I suppose customers steal things. The cigarette fumes permeate everything. It's not a place to stay, it's a miserable jail.
於 2023 年 9 月住了 2 晚

2/10 很差

Grape

家人同遊
不滿：整潔度、職員與服務、設施服務和住宿狀況
Unable to accept my paper id for my s.o. refusing us to check in and denying a refund. Never got to stay but if their customer service is this bad i cant imagine the room being any better.that money was all i had and was forced to sleep in a car with my kid since i couldnt get a refund or a room in a different hotel. This falls on expedia as well but they asked the hotel to refund me and they denied it. Wont ever use these services again, neither of them.
於 2023 年 8 月住了 1 晚

8/10 不錯

Bonnie

伴侶同遊
讚好：整潔度和職員與服務
The king size bed was to die for! So very comfy. Not a nationally known motel. Yes, frig/microwave but no coffee maker nor hair dryer. Two installed lights with inconvenient on/off buttons. No lamps at bedside.. Local telephone on nightstand with no cord. Floors could use a good scrubbing. One side chair in the king room. Staff was pleasant once he was encouraged. Did enjoy the convenience to our destination, the quiet area (except for the airplanes landing but that was considered knowing it is located near the airport. Price was right and the conveniences are offered in accordance with the price. Want a clean confortable bed for the night? This is it for sure. Cable TV helps a whole lot as well.
於 2023 年 7 月住了 1 晚

2/10 很差

John

伴侶同遊
不滿：整潔度、職員與服務和住宿狀況
Very dirty Will never stay again
於 2023 年 7 月住了 1 晚

4/10 欠佳

Pamela

家人同遊
不滿：整潔度、職員與服務、住宿狀況和客房舒適度
Keep driving past this place
Check in is not described properly on the website. The room was extremely dirty, the bed had crumbs. The microwave and fridge looked like it hadn’t been used or cleaned in months. When we started the shower, the water came out brown for a few minutes. No trash bags or cans. The sheets looked yellow and with holes. Absolutely the worst. Does not match at all with the description
於 2023 年 6 月住了 1 晚

2/10 很差

Shannon

家人同遊
不滿：整潔度和職員與服務
Ran down, hard beds, ask for all ids for everyone thats in the room. Rude employees.
於 2023 年 6 月住了 1 晚

2/10 很差

Courtney

伴侶同遊
不滿：整潔度、職員與服務和住宿狀況
Mold, bug bed, roaches, cigarette burns horrible. Place needs shut down
於 2023 年 5 月住了 1 晚

2/10 很差

Panther Trax

商務旅客
不滿：整潔度、職員與服務、住宿狀況和客房舒適度
If shady hotels had a capital this would be it
It was hands down one of the worse hotels ive booked for my employees. The check in lady was rude and aggressive. The first room had mold and the ac was broke. The second room had threadbare stained bedclothes. Mold again present. Ac worked barely. Youd b better off just sleeping in your car if this was your only choice
於 2023 年 5 月住了 1 晚

2/10 很差

Eliza

伴侶同遊
不滿：整潔度、職員與服務、設施服務和住宿狀況
Staff was rude, room smelled like cigarette smoke. There was mold in the bathroom and stains on the sheets.
於 2023 年 1 月住了 2 晚

2/10 很差

Mark

商務旅客
不滿：整潔度、職員與服務、住宿狀況和客房舒適度
於 2022 年 12 月住了 2 晚

2/10 很差

Stephanie

不滿：整潔度、設施服務和住宿狀況
Outside of hotel is ok, receptionist was ok. Otherwise this hotel was disgusting, there was no hot water, the fridge/microwave had hair/bugs/food liquid and crumbs everywhere. The sheets, and blankets had hair, bugs and holes. The shower floor was grimey and covered in an orange film. I felt unsafe, and I could not even sleep in the hotel because of how disgusting it was.

4/10 欠佳

Erin

不滿：整潔度、職員與服務、設施服務和住宿狀況
The sheets and towels all had yellow stripes on then looking very dirty. The bedding was very old and dirty looking. Bed was very stiff. Not hot water in my room. Staff not in office for atleast 20 minutes after I went to report the no hot water, signing stating at the airport, be back
於 2022 年 11 月住了 1 晚

10/10 優異

Keith

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Very clean and very friendly staff
於 2022 年 11 月住了 1 晚

2/10 很差

Dorisela

不滿：整潔度、職員與服務、住宿狀況和客房舒適度
於 2022 年 10 月住了 1 晚

6/10 一般

Michelle

於 2022 年 10 月住了 2 晚

2/10 很差

Jacob

不滿：整潔度、住宿狀況和客房舒適度
於 2022 年 10 月住了 1 晚

2/10 很差

Tameika

商務旅客
不滿：整潔度、住宿狀況和客房舒適度
於 2022 年 10 月住了 5 晚

2/10 很差

Stephanie

商務旅客
不滿：整潔度、職員與服務、設施服務和住宿狀況
Cockroaches! So dirty my socks immediately became black on the bottom in the few minutes I was there. Disgusting! The staff was horrible. Refused to stay The staff violated accepting my ADA-trained service dog as they wanted me to pay for him. Kept calling him a pet. They refused to return my money for the 2 days I originally paid for but then left right away. I have pictures of the cockroaches I threw in the toilet that I grabbed with tissue, and they still denied it! Never go here!
於 2022 年 10 月住了 2 晚

2/10 很差

Aryan

伴侶同遊
不滿：整潔度、職員與服務、設施服務和住宿狀況
We booked the room for a week had to leave early for an emergency. They told us if we checked out by 11 the next morning they would refund us the rest of our nights. We check out the next morning and found out the next day that we would not receive are refund and they refused to check us out the rest of our nights they basically got free money out of the entire situation. They are very unprofessional do not stay here unless you like being misinformed and sleeping in a stained bed.
於 2022 年 10 月住了 8 晚

2/10 很差

Isaac

不滿：整潔度、職員與服務、設施服務和住宿狀況
You pay cheap and you get what you deserve. Everything is dirty. Room phone not connected. Bathroom door is stuck and will get you locked in. What a mistake!
於 2022 年 10 月住了 1 晚

6/10 一般

Sharon

於 2022 年 9 月住了 3 晚

2/10 很差

becca

於 2022 年 9 月住了 1 晚

2/10 很差

Steven

不滿：整潔度、職員與服務、住宿狀況和客房舒適度
Worst hotel ever.
The room was anything but clean. The floor was greasy. Roaches behind the bed. Broken glass next to the bed. The shower curtain had stains the tub was dirty. The bed spread has cigarette burns on the under side and the room smells of cigarette smoke. Worst I have ever seen. Did not stay at all. Went to another hotel. Don't know how to get my money back either.
於 2022 年 9 月住了 2 晚

2/10 很差

Monica

多人同遊
不滿：整潔度、職員與服務、住宿狀況和客房舒適度
Hotel unsafe broke in and robbed
I checked in and got to my room to find the door open bedding in the floor matresses tv and all other items stolen. I felt unsafe as soon as i arrived. Men outside following me and trying to stop me for one reason or another. 100% do not reccomend! Staff unfriendly and did not seem at all alarmed or concered about the situation.
於 2022 年 9 月住了 1 晚

4/10 欠佳

Dawn

伴侶同遊
不滿：整潔度、職員與服務、設施服務和住宿狀況
Room not cleaned. Made staff come back to clean room and it still only got half cleaned. Hard beds. Rude staff. Never gave us more towels when asked at night. Had wait until morning for towels after staff washed laundry because they had no extras. No extra pillows when i asked. Old tv with staticy cable. Remote didnt work. Hard floors tiled and get sticky with moiture from air conditioner being on. It was gross. It was run down looking on outside like riff raff stay there. Was told motel booked up and couldnt give us another room but saw tins if empty rooms never used while there so Im assuming they are rooms that never got cleaned or are broken. Its gross. I will never stay thete again.
於 2022 年 9 月住了 3 晚

2/10 很差

Juan

不滿：整潔度、職員與服務、住宿狀況和客房舒適度
Bad experience
The room had an awful smell when we walked in. There was hair on and in the tub and toilet. The beds were not fitted with the proper linen. Two flat sheets dingy and cigarette hiles burnt into comforter. We woke up with bites that appeared ti be bed bugs and roaches crawling in the bathroom. We paid for 2 nights. However we checked out early the next morning. Requested a refund for the second night and was denied. We paid for another night at a different hotel.
於 2022 年 8 月住了 2 晚

2/10 很差

Jeremy

多人同遊
不滿：整潔度、職員與服務、住宿狀況和客房舒適度
Awful disgusting nasty dirty just a dump!
於 2022 年 8 月住了 1 晚

2/10 很差

Randall

家人同遊
不滿：整潔度、職員與服務和設施服務
It was so bad, we did not stay and we had prepaid
於 2022 年 6 月住了 1 晚
. 於 2022年6月22日的回應
THIS GUEST DID STAY

2/10 很差

Jessica

不滿：整潔度、住宿狀況和客房舒適度
Dirty and nasty. The bathroom ceiling leaked when the room upstairs took a shower.
於 2022 年 6 月住了 1 晚

2/10 很差

Charlotte (ringgold)

商務旅客
不滿：整潔度、職員與服務、設施服務和住宿狀況
This hotel did not have any soap or clean towels. The room did not appear to be clean. It was the absolute worst experience I have ever had a motel.
於 2022 年 5 月住了 1 晚

2/10 很差

Gregory J

不滿：整潔度、設施服務和住宿狀況
於 2022 年 5 月住了 1 晚

6/10 一般

Roy

商務旅客
A Place To Sleep
You get what you pay for. I just needed a place to sleep since I had to be back at work so early. At the rate I paid, I would probably stay again if I had to.
於 2022 年 4 月住了 1 晚

6/10 一般

Diana

家人同遊
Owners very lucky to have Nancy on staff
於 2022 年 2 月住了 2 晚

2/10 很差

Veronica

家人同遊
不滿：整潔度、職員與服務、住宿狀況和客房舒適度
Place was terrible, got kicked out at 2am for asking for more towels, cause the bath clogged.. Reserved place for 2 guests, and they said I didn’t register my wife… horrible!!!
於 2022 年 1 月住了 2 晚
. 於 2022年1月26日的回應
FALSE

2/10 很差

Freud

於 2021 年 11 月住了 1 晚

2/10 很差

Doris

不滿：整潔度、職員與服務、設施服務和住宿狀況
Killed two cockroaches and several spiders shortly after entering the room, also noticed what could have been bed bugs. No amenities to speak of, curtain over the window facing the sidewalk and courtyard was too small and full of holes. It was a 'non-smoking' room, but smelled like cigarette smoke.
於 2021 年 11 月住了 5 晚