「The room had tons of hairs covering both end tables, the desk, and the chairs—plain as day dark hairs. The phone was covered in obvious grime. We travel frequently and I’ve never seen anything like it. We were horrified, and with no staff on hand to address the issue with, we left within a few minutes of arrival, immediately reaching out to Expedia with photos of the filthy room. They apologized and tried to negotiate with the hotel staff, but we were charged for the night. Beware!」
「Check-in was confusing and daunting. When I arrived in early evening, the front door was locked and the desk area was completely dark. Eventually, we went around back to look for humans, and some guests were playing ping pong and said the lady had been seen around earlier. The back door was open, though this added a flight of stairs to haul luggage up. Once inside, the dark desk had an un-labeled envelope on it and some signage in german indicating some numbers to call for help. One rang the...
「No staff to meet at hotel so cant be reviewed. We have stayed at this hotel several times. Easy parking. Large rooms. Good water pressure in shower. Quiet hotel.」
「The hotel is perfectly functional, staff were helpful and the rooms were just fine. Having to walk through cigarette smoke from the staff smoking at the lobby entrance took the shine off things though. Idar-Oberstein itself is not what I expected. It's all a bit shabby, run-down and sad. In the centre we saw a lot of poverty, homelessness and on the street drinking which made it feel a little edgy and unsafe. The restaurants in the town centre are ok, but limited in number/choice. On reflection,...
「Had a negative check-in experience. Rooms are supposed to be available for check-in from 15:00. I arrived at 16:15 and was told the room wasn't ready yet and was asked to wait 30 minutes.
After checking in and getting the room, everything was fine. The room is a good option for a short term visit or TDY.」