4/10 很差
Iris Charlotte
2025 年 8 月 11 日
不满意：员工和服务
Bed was comfortable, breakfast OK. Closeby the beach.
The staff however: rude. I had booked and paid the room for 5 nights. I let them know via Xpedia, telephone and email (2 weeks prior) that I'd only want to stay the last two nights. I never got a reply. I was put on hold on the phone and email nor messages (in Turkish) were never read. When I arrived I was told "you're too late, you didn't let us know, your room is taken". I then called a Turkish speaking friend to translate. The reception was extremely hostile, but they did give me the room I booked and paid for in the end. No apologies whatsoever about the rude treatment and their own lack of proper admin.
Iris Charlotte
2025 年 7 月入住 4 晚
