「The front desk staff were not particularly friendly or welcoming. One interaction was especially strange. While I was checking in, the staff member told a gentleman in the line next to me not to worry because his room would be nicer than mine. I probably should have said something at the time, but I was caught off guard by the comment and didn’t want to make an issue of it in front of my teenagers. I let it go, but it was a very odd and unnecessary thing to say to a guest and definitely left a...
「We found the mattresses to be too hard and pillows too soft. Our room did not receive housekeeping services. I was able to get fresh towels from the front desk. On Monday morning, they ran out of sausages and scones.」
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