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Cobblestone Hotel & Suites - Andrews的評價

2.5 out of 5
Cobblestone Hotel & Suites - Andrews
1400 North US Hwy 385, Andrews, TX

評價

9.4

完美

10 分評分,優異;186 則評價中有 138 則" "
8 分評分,不錯;186 則評價中有 34 則" "
6 分評分,一般;186 則評價中有 9 則" "
4 分評分,欠佳;186 則評價中有 4 則" "
2 分評分,很差;186 則評價中有 1 則" "

9.4/10 

整潔度

9.4/10 

職員與服務

9.4/10 

設施服務

9.4/10 

住宿狀況

9.4/10 

環保程度

評價

10/10 優異

Damian

商務旅客
讚好:整潔度、職員與服務、設施服務和住宿狀況
Great, quality hotel for the price
於 2024 年 4 月住了 5 晚
Jamye GM 於 2024年5月6日的回應
Thank you for taking the time to let us and others know that you found our hotel to be of great quality, especially considering the price. We hope to welcome you back soon Damian!

10/10 優異

Michael

家人同遊, 商務旅客
讚好:整潔度、職員與服務、設施服務和住宿狀況
Good place especially for the price
於 2024 年 4 月住了 3 晚
Jamye Gm 於 2024年5月1日的回應
Thank you for taking the time to leave your review Michael! We're thrilled to hear that you found our hotel to be a good value for your stay. We hope to welcome you back for another enjoyable stay soon!

10/10 優異

Oscar

商務旅客
讚好:整潔度和職員與服務
Clean
於 2024 年 4 月住了 1 晚
Jamye GM 於 2024年4月24日的回應
Thank you for the 5-star review and for noticing our dedication to cleanliness. It's our top priority! Hope to welcome you back soon!

10/10 優異

Norma

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
We enjoyed our stay because the property was very clean, the staff was friendly, and the location was easy to find.
於 2024 年 4 月住了 2 晚
Jamye GM 於 2024年4月15日的回應
Your 5-star review is greatly appreciated! We're thrilled to know that you had a wonderful experience at our hotel and that our facilities, amenities, and service left a lasting impression on you. Thank you for choosing to stay with us, and we can't wait to have the pleasure of hosting you again soon.

10/10 優異

Edward

讚好:整潔度、職員與服務和住宿狀況
於 2024 年 4 月住了 1 晚
Jamye GM 於 2024年4月15日的回應
We appreciate you taking the time to leave us a 5 out of 5 rating Edward! We hope to see you again!

10/10 優異

James

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
The staff at check in made sure we knew what every amenity available.She gave us directions to areas like breakfast dining. The room was so clean. Perfect temperature.Loved the shower.
於 2024 年 4 月住了 1 晚
Jamye GM 於 2024年4月15日的回應
Hi James, thank you for choosing to stay with us! We are thrilled to hear that you enjoyed your time at our hotel. It's fantastic to know that our amenities and services met your expectations. We appreciate your kind words and hope to welcome you back soon for another memorable stay. Safe travels!

10/10 優異

Brandon

讚好:整潔度、職員與服務和住宿狀況
於 2024 年 3 月住了 2 晚
Jamye GM 於 2024年4月4日的回應
SO glad you enjoyed your stay Brandon! Thank you for your 5 out of 5 rating!

8/10 不錯

Juan

伴侶同遊
讚好:設施服務和住宿狀況
Su Ubicación , y su personal amable . Y habitaciones limpias
於 2024 年 3 月住了 1 晚
Jamye 於 2024年4月1日的回應
muchas gracias! por hospedarse con nosotros esperamos volverlos a ver aqui de nuevo.

10/10 優異

Brenda

於 2024 年 3 月住了 1 晚
Jamye GM 於 2024年4月24日的回應
Brenda, thank you for taking the time to leave us a 5 out of 5 rating! We are so happy you enjoyed your stay!

8/10 不錯

Billy

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
The property is clean and the staff is friendly. The breakfast was okay. The rooms do not shelter the noise from upstairs or the neighbors. Overall for the price it was a good deal.
於 2024 年 3 月住了 2 晚
Cobblestone Hotel & Suites - Andrews, TX 於 2024年3月20日的回應
Thank you for sharing your experience with us. We're pleased to hear that you appreciated our cleanliness and friendly staff. However, we're sorry to learn that the noise from neighboring rooms and upstairs disrupted your stay. We understand how important a peaceful environment is, and we apologize for any inconvenience caused. We're glad that despite this issue, you still found value in your overall experience. Your feedback is valuable to us, and we hope to have the opportunity to welcome you back for an even more enjoyable stay in the future.

10/10 優異

Brandy

親子同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Rooms, pool area, lobby and food area were all kept very clean. Quiet. Pleasant and professional staff.
於 2023 年 12 月住了 4 晚
Jamye GM 於 2024年2月28日的回應
We are thrilled to hear that you found our hotel to be impeccably clean! Maintaining a clean and comfortable environment for our guests is a top priority for us. We appreciate you leaving us this review Brandy and hope to have the pleasure of hosting you again in the future!

4/10 欠佳

Robert

商務旅客
不滿:職員與服務、住宿狀況和客房舒適度
Very disappointed
Bathroom fan didn’t work, the outlet behind night stand didn’t work, microwave didn’t work
於 2024 年 2 月住了 2 晚
Jamye GM 於 2024年2月19日的回應
Hi Robert we understand the importance of having fully operational amenities to enhance our guests' experience, and we can assure you that our team diligently maintains all facilities to ensure they are in proper working order. However, it appears there may have been a miscommunication or misunderstanding regarding the functionality of the amenities you mentioned. We are sorry for the inconvenience you experienced and our offer to move and free upgrade not being able to suffice your needs. We hope to have the opportunity to welcome you back for a more seamless and enjoyable stay.

8/10 不錯

Christopher

商務旅客
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2024 年 2 月住了 3 晚
Jamye GM 於 2024年2月19日的回應
Thanks you for your Rating Christopher. Hope to see you again.

6/10 一般

Sunil

商務旅客
讚好:整潔度、職員與服務和客房舒適度
不滿:住宿狀況
於 2024 年 2 月住了 1 晚
Jamye GM 於 2024年2月19日的回應
Thank you for staying with us

10/10 優異

Sherry (Decatur)

伴侶同遊, 寵物同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Stayed here this past weekend to be with my daughter as she gave birth to our granddaughter, quiet, clean, we felt safe as we left our lab in the room....she travels a lot with my husband. Will definitely stay again if we need to
於 2024 年 2 月住了 2 晚
Jamye GM 於 2024年2月14日的回應
We love this review, Sherry. We strive to make this place a home away from home, and it sounds like we hit the mark! Congratulations on the new addition to your family. Hope to see you again soon!

10/10 優異

Richie

家人同遊, 親子同遊, 商務旅客
讚好:整潔度、職員與服務、設施服務和住宿狀況
Super clean, comfortable. Great staff
於 2024 年 2 月住了 1 晚
Jamye GM 於 2024年2月14日的回應
Thanks Richie! We hope to see you again soon!

10/10 優異

Richie

家人同遊, 親子同遊, 商務旅客
讚好:整潔度、職員與服務、設施服務和住宿狀況
Super clean and quiet hotel. Very comfortable
於 2024 年 2 月住了 1 晚
Jamye GM 於 2024年2月14日的回應
We appreciate you taking the time to leave us a 5 out of 5 rating! This made us smile!

8/10 不錯

Cydney

商務旅客
讚好:整潔度、住宿狀況和客房舒適度
Breakfast area wasn't all set up by the time they say. Was still dragging stuff out 15 to 30 minutes later. Person wasnt really friendly.
於 2024 年 1 月住了 1 晚
Jamye GM 於 2024年2月14日的回應
I apologize for the shortcomings you experienced, and I hope to have the opportunity to welcome you back to our hotel.

4/10 欠佳

Matthew

商務旅客
不滿:整潔度和職員與服務
Find somewhere else.
Probably not going to stay again. I found a wash cloth in the shower and food in the refrigerator. Obviously not mine. Front desk was annoyed by me letting them know. Almost no one at the property and yet ran out of food for breakfast ,because front desk person made as little as possible and then Got back on their phone. “Oh, I’m sorry. I wasn’t paying attention.”
於 2024 年 1 月住了 1 晚
Jamye Gm 於 2024年1月31日的回應
Hi Matthew, thank you for your feedback. I am sorry that we ran out of bacon during shift change. We were not on top of our A game, that's not usually us. Some mornings are busier than others. We do apologize. I do understand waiting 15 minutes for more food can be frusterating when you are already in a hurry. We do apologize for that as well as the miscommunication that happened between you and the front desk. I can confirm that was not her intentions at all to upset you or dismiss your feelings. Hope you give us another chance.

8/10 不錯

Christopher

商務旅客
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Great place to stay
This hotel is great. The staff are all nice and helpful. The room is always neat and clean. My only criticism is that the light switch by the door is also tied to the two lamps by/between the beds. So when you turn the light off at night, your stuck in the dark by the door. Also if you have to get up in the middle of the night, you can't turn on the lamp by the bed.
於 2024 年 1 月住了 2 晚
Jamye Gm 於 2024年1月31日的回應
Hi Christopher, we are so grateful for your feedback. I am so happy that you enjoyed your stay. I completely understand your frustration with the light. We have it set up that way so when guests get in late they can flip the switch the light on. For future stays, you can always unplug the lamp from the clock and put it in the outlet right next to it. This will allow it to work best for you. We are so sorry for the confustion. We appreciate you staying with us and hope to see you again soon !

10/10 優異

Roy

商務旅客
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Awesome
於 2024 年 1 月住了 1 晚
Jamye GM 於 2024年1月25日的回應
Thanks Roy! YOU are awesome for leaving us a 10 out of 10 rating! Hope to see you again soon !

8/10 不錯

Kevin

商務旅客
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Only issue was the ac/heater wouldn't turn off even in off position.
於 2024 年 1 月住了 1 晚
Jamye GM 於 2024年1月25日的回應
Hi Kevin thank you for your feedback to let us know about your A/C. We will have maintenance look into this issue. I am so happy to hear that, besides the a/c the rest of your stay was good! Hope to see you again soon!

10/10 優異

Yazmin

讚好:整潔度、職員與服務、設施服務和住宿狀況
於 2024 年 1 月住了 1 晚
Jamye GM 於 2024年1月19日的回應
Thank you Yazmin for leaving us a 5 out of 5 review. I am so happy that you enjoyed your stay here. We hope to see you again!

6/10 一般

Andres

於 2024 年 1 月住了 2 晚
Jamye GM 於 2024年1月19日的回應
Thanks for staying with us.

10/10 優異

Lily

親子同遊, 寵物同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
We were very happy with our stay. Beds were comfortable and clean. Pet friendly hotel so our fur-kid got to come with us. $25 cleaning fee added for having a pet, which wasn’t included in our original booking but not a big deal. Didn’t get to try the included breakfast but there’s a Huddle House next door and the service was fast. We will definitely stay again when passing through on a road trip.
於 2024 年 1 月住了 1 晚
Jamye GM 於 2024年1月19日的回應
Hi Lily! We truly appreciate you taking the time to leave this awesome review! I am so happy that you and your fur baby enjoyed your stay here! I sure hope you get to try our hot breakfast next time you pass through! See you again, we hope soon!

10/10 優異

Randall

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
於 2024 年 1 月住了 1 晚
Jamye GM 於 2024年1月9日的回應
Hi Randall, I am so happy that you enjoyed your stay here. Thank you for your 5 out of 5 rating! Hope to see you again soon!

8/10 不錯

Michelle

伴侶同遊
讚好:設施服務
I only saw one employee the whole time I stayed there and that was when I checked in, the mini fridge in the room didn’t work. The king size bed was comfortable but all the corners sank if you laid on them so I had to lay in a certain spot or it felt like you were falling off. At first glance it looked really clean but the couch and carpet were covered in dog hairs. The bathroom was very clean and I liked that there were extra towels, the water pressure was great and hot. We didn’t get a chance to try the breakfast but it smelled good.
於 2023 年 12 月住了 2 晚
Jamye GM 於 2024年1月11日的回應
We really appreciate your feedback Michelle. We can't improve things unless we are aware, so thank you for bringing these things to our attention. We are looking into the issue with the mattress and we apologize for the couch. I'm so happy to hear that the rest of your room met your needs. I hope the next time you are here you will have a chance to enjoy the hot breakfast.

8/10 不錯

Bala

讚好:整潔度、職員與服務和住宿狀況
於 2023 年 12 月住了 1 晚
Jamye GM 於 2024年1月9日的回應
Thank you for staying with us! Hope you come back.

10/10 優異

Susie

家人同遊
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
We were greeted by an excellent associate I got her name bit for got it! She was super friendly well business like and made me feel at home. Room was excellent and bed was awesome. Thank you for your wonderful hospitality! Will definitely refer this hotel to my friends and family. Thank you again !
於 2023 年 12 月住了 1 晚
Jamye GM 於 2024年1月9日的回應
Hi Susie. Thank you for this awesome review. We appreciate you taking the time to mention our super-friendly hospitality. Our favorite part is that you felt like you were at home, that is our main mission. The Cobblestone motto is "Big City Quality, Small Town Values.." so it warms our hearts to know we are living up to this. Thank you so much for recommending us to your friends and family. See you again soon we hope!

10/10 優異

Eric

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 12 月住了 1 晚
Jamye GM 於 2023年12月29日的回應
Thanks, Eric for taking the time to leave us a 10 out of 10 rating! It makes us so happy to know you enjoyed your stay! Hope to see you again soon.

10/10 優異

Dawn

於 2023 年 12 月住了 3 晚
Jamye GM 於 2023年12月29日的回應
Thank you so much for your 10 out of 10 rating! We are so happy that you enjoyed your stay !

6/10 一般

Marco

於 2023 年 12 月住了 5 晚
Jamye GM 於 2023年12月29日的回應
Hi Marco, thank you for staying with us.

10/10 優異

Cheryl

於 2023 年 12 月住了 2 晚
Jamye GM 於 2024年1月19日的回應
Thank you for taking the time to leave us a 5 out of 5 rating! Hope you stay with us again soon!

10/10 優異

Cynthia (Mission)

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Would recommend
於 2023 年 12 月住了 2 晚
Jamye GM 於 2023年12月23日的回應
I'm so happy that you enjoyed your stay Cynthia and that you would recommend us! We appreciate you taking the time to help us get our name out there. We hope to see you again soon!

10/10 優異

Marissa

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Very clean and great professional staff.
於 2023 年 12 月住了 1 晚
Jamye GM 於 2023年12月19日的回應
Thank you so much Marissa! We appreciate your kind words!

8/10 不錯

Robert

讚好:整潔度、職員與服務和住宿狀況
Nice property
於 2023 年 12 月住了 1 晚
Jamye GM 於 2023年12月6日的回應
Hi Robert Thank you for taking the time to leave a good rating

6/10 一般

Yesteni

讚好:整潔度和住宿狀況
於 2023 年 12 月住了 1 晚
Jamye GM 於 2023年12月19日的回應
thank you for your feedback

10/10 優異

Naomi

家人同遊
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Awesome stay with the family
This was our first stay at Cobblestone, and we WILL be back. Its so clean and organized. Our room was super comfy, clean and everything worked great. The service was great as I had to rekey my cards a few times and the desk staff was friendly and efficient. I was blown away by breakfast. Staff even cooked up some more bacon when my family got to breakfast a quarter til it was over. Who does that!! Pool was clean and a nice way to unwind. Even the little gym was great. Thank you for making our long stay even better.
於 2023 年 11 月住了 5 晚
Jamye GM 於 2023年12月6日的回應
I am overjoyed about how much you enjoyed your stay here at the Cobblestone! You truly blessed my whole team with this AWESOME review! Every review is very important to us, but this one really made us smile! We are so grateful that you took the time to touch on so many different topics of our accommodations. It was our great pleasure to help in any way to make your stay more enjoyable! We can't wait to see you again!

8/10 不錯

Christopher

商務旅客
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 11 月住了 3 晚
Jamye GM 於 2023年12月6日的回應
Hi Christopher we appreciate your rating! Hope to see you again!

8/10 不錯

Lori

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
The property was beautiful And very clean. Smelled good. Our bed was decently comfortable. Firm mattress. Pillows were awful. Towels were rough. The air unit in our room #218. Was so noisy and made clicking noises all night and kept us awake for most of the two nights we stayed there. We should have requested a room change but honestly we were just too tired to do it. There was no one at the front desk to report the problem to when we checked out.
於 2023 年 11 月住了 2 晚
Jamye GM 於 2023年11月30日的回應
Hi Lori, thank you for mentioning the cleanliness of our hotel. I am so sorry to hear that your a/c was making noises all night. I wish you would of let us know, so that we could have given you a free upgrade next door. But I completely understand how tired you must of been. We are so sorry for this inconvenience. We want all our guests to have a wonderful stay here, and that's why we are so grateful that you brought this to our attention. We immediately had a technician come fix the a/c compressor. If you are ever back in town I do hope you will give us another chance.

10/10 優異

Keliy

親子同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Fantastic kitchen-made breakfast to order. Very helpful and friendly staff . They let you borrow sleds for white sands national park and extensive gift shop in the lobby.
Jamye GM 於 2023年11月30日的回應
Hi Kelly, I wish we could take credit for this awesome review but this is for the wrong location. We are in Andrews Texas, if you are ever in the area we would love to have you !

10/10 優異

Crystal

家人同遊, 寵物同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Room was nice and clean. We stayed 2 nights and it was a good hotel.
於 2023 年 11 月住了 2 晚
Jamye GM 於 2023年11月21日的回應
I'm so glad you enjoyed our accommodation, Crystal! Thank you for leaving us a review!

10/10 優異

Hermon

讚好:整潔度、職員與服務和住宿狀況
Very very nice. Highly recommended
於 2023 年 11 月住了 1 晚
Jamye GM 於 2023年11月21日的回應
I'm glad you enjoyed your stay Hermon. Thank you for helping us get the word out!

8/10 不錯

Lauria

多人同遊
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Cobblestone
People next to us noisy and people above us sounded like a heard of elephants.
於 2023 年 11 月住了 1 晚
Jamye GM 於 2023年11月13日的回應
Hi Lauria, we apologize for the inconvenience caused by the disturbances from neighboring rooms. For future reference, if you will call the front desk and let us know while this is happening, we will immediately handle this situation to the very best of our ability.

8/10 不錯

Debbie

於 2023 年 11 月住了 1 晚
Jamye GM 於 2023年11月29日的回應
Thank you for leaving a rating. Hope to see you again

10/10 優異

Kyle

於 2023 年 10 月住了 1 晚
Jamye GM 於 2023年11月2日的回應
I am so glad you enjoyed your stay with us! Hope to see you again soon Kyle!

10/10 優異

Craig

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 10 月住了 1 晚
Jamye GM 於 2023年10月25日的回應
Thank you for taking the time to leave us a 10 out of 10 review!! We appreciate this and hope to see you again Craig!

10/10 優異

Donna

於 2023 年 10 月住了 2 晚
Jamye GM 於 2023年11月13日的回應
Thank you for taking the time to leave us a 5 out of 5 rating.

10/10 優異

Wanda

商務旅客
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Room was very clean, staff was very helpful even for a late check in.
於 2023 年 10 月住了 1 晚
Jamye GM 於 2023年10月9日的回應
Hi Wanda! We are so grateful for your 10 out of 10 Rating! We love hearing that you enjoyed your stay and that we were able to help with your late check-in! We hope to see you again soon!

10/10 優異

Leslie

家人同遊
讚好:設施服務
Wonderful experience so far! Thanks to the front desk helper… very kind!!
於 2023 年 9 月住了 1 晚
Jamye GM 於 2023年10月2日的回應
Hi Leslie, I am delighted to hear that front desk was able to assist with your needs! We really enjoy our guests and try to help in any way the best that we can! Thank you for taking the time to let us know we are doing a great job!