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"I stayed at Tokachigawa Moor Onsen Seijyakubow for two nights. I had high expectations for this stay, having booked nearly a year in advance via Expedia. While there were highlights, the experience was marred by a significant operational oversight. Six months prior to my arrival, I specifically requested to change my dinner to Teppanyaki for the second night. Unfortunately, the staff missed this request entirely. They only contacted me a few days before my trip to inform me that Teppanyaki was only available for my first night due to lack of availability. For a high-end establishment, this level of administrative negligence was disappointing. Regarding the facilities, while the guest rooms and the reception lobby were immaculate and beautifully maintained, the private onsen area needs more attention. There was a noticeable odor in the shower section, and I observed mold in the grout between the tiles. This suggests the cleaning staff needs to be more thorough. On a positive note, the culinary experience was outstanding. Both the Teppanyaki and the Kaiseki meals were well above standard and truly delicious. The staff were also very apologetic regarding the booking error, which I appreciated. I sincerely hope the management can improve their reservation tracking and deep cleaning processes. With these improvements, Seijyakubow has the potential to become the premier hotel in the Tokachigawa Onsen area."

"非常有禮貌 親切 很可愛"

"Close to the rail station, just within 5 minutes walking distance Very clean and nice room."

"房間舒適，備品完整。一樓還有放泡澡粉。 剛好住到有微波爐的樓層，很方便 服務人員很親切~ 配合的停車場很多，但近的很快就滿，後來停到近鬧區的地方也是看了幾個停車場都滿，是剛好等到有人用餐結束後才有位置"

"環境清潔，樓下有製冰機，房間雖小，功能齊全，適合家庭住宿"

"不知是否緊鄰電梯，整晚一直有噪音問題。"

"Good house keeping "

"nice"

"餐飲食不過不失，但環境非常優美。服務人員細心態度良好，設施維護足夠。"