Arbutus Beach Holiday Rentals

"We stayed there for 2 nights. The back room had many mini holes in the ceiling. The room was cold;Kids found spiders on bed; mice poop in the drawers; kitchen was so unorganized. There were limited areas for dogs going out potty. "

"Nice staff and clean room"

"Horrible staff, unknowledgable and very unwilling to get off their phones and very annoyed to answer any questions "

"We choose this hotel because it was pet friendly. My daughter was going to bring her insulin dependent cat with her. Unfortunately, he passed before our stay. I do feel this property is in need of an update (carpet, etc.). However, the beds were very comfortable. The hot breakfast was excellent. The staff was amazing. They are friendly and very helpful. I would come back and stay there again. "

"The home was very clean and well stocked with necessary items ( toiletry & kitchen essentials). The hot tub was a great way to relax at the end of the day. The ping pong table was great entertainment during a rainy day. Would recommend."

"okay"

"Great breakfast. "

"good breakfast as usual. "

"My experience at Travelodge was unacceptable from both a cleanliness and safety standpoint. Upon arrival, there was confusion locating my reservation. The room was unsanitary, with hair in the bathtub. They moved me to a different room with a strong smoke odor. Then cigarette smoke started coming through the bathroom vent, they did nothing for me. In the common areas, there was an active ceiling leak with no warning signage, along with unmarked, unsecured scaffolding accessible to guests—both clear safety hazards. The pool and hot tub were also locked during posted operating hours. The lobby was unheated and very cold. The staff was not welcoming at all. During my stay, I was confronted by the owner’s dog, which aggressively cornered me and barked, creating an unsafe environment. I was scared the dog was going to bite me. They did not apologize or say anything, she just got the dog behind the front desk. When I requested to check out early due to these issues, I was told it was up to Expedia. This was inaccurate, as the decision ultimately rested with the hotel. The owner refused to allow me to check out early without being charged for both nights. After a miserable night’s sleep, I left the next morning, paying for a second night I did not stay, and had to book and pay for another hotel an elsewhere. Overall, this property is not being maintained to a safe or acceptable standard for guests. It should not be open or allowed to house the public."