Verified review
2/10 Terrible
Vicki
11 Sept 2026
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Do not stay here. We had stayed here in the past and thought it was good value for money, so we didn't even think twice about booking it for our trip to Armidale this time. Big mistake!! Obviously now under new management. The place is absolutely filthy. We arrived at 5.30pm, reception was open, heater was on. No sign of receptionist. After waiting around 5mins, called the after hours number. The guy told me our room was open and the key was in our room. I had to ask which room. Never asked our names, or for any kind of id. The outside lights didn't come on until 7pm. It was dark by 6pm. We went to go out, and apart from the sensor light above the stairs, we were walking around in darkness. Downstairs, the sensor light was blocked by the stairs. My boyfriend tripped on a step and could have hit his head on the bench seat, or concrete. Seriously unsafe. The inside of the room was filthy. It looked like they had only made the bed, and cleaned inside the toilet. All our supplied towels were stained, and we didn't know if they were clean. The shower was FULL of mould, it hadn't been cleaned properly for months! The base of the toilet, behind the toilet and corners of bathroom floor all covered in dust. All skirting boards caked in dust. Cobwebs everywhere. Blind broken so we couldn't open it, covered in dust. It was disgusting. We won't be back.
Stayed 3 nights in Sep 2026
