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Arusha Serena Hotel

3.0 star property
Family-friendly hotel connected to the convention centre in Arusha with free breakfast

Choose dates to view prices

your current months are May, 2024 and June, 2024.
May 2024
June 2024

Photo gallery for Arusha Serena Hotel

Exterior detail
Outdoor dining
Desk, free WiFi, bed sheets
Outdoor dining
View from property
Reviews
9.4

Exceptional

Popular amenities

  • SpaSpaSpa
  • Breakfast includedBreakfast includedBreakfast included
  • Parking includedParking includedParking included
  • Free WiFiFree WiFiFree WiFi
  • LaundryLaundryLaundry
  • RestaurantRestaurantRestaurant
The price is HK$894
HK$1,083 total
includes taxes & fees
29 May - 30 May

Check out the area

Map
Arusha Town, Arusha
  • Popular LocationLake Duluti4 min walk
  • Popular LocationArusha Clock Tower13 min drive
  • Popular LocationNjiro Complex17 min drive
  • AirportKilimanjaro (JRO-Kilimanjaro Intl.)37 min drive

Most relevant reviews

ExperimentalCarousel

20/10 Excellent

Ross
May 20, 2024
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Room options

View all photos for Standard Room

Desk, free WiFi, bed sheets

Standard Room

10/10 Exceptional

Highlights

Connecting rooms available
Free cots/infant beds
Ceiling fan
Hairdryer
Bathrobes
Champagne service
Free bottled water
Satellite channels
  • 280 sq ft
  • Lake view
  • Sleeps 3
  • 1 King Bed OR 2 Single Beds

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About the area

Arusha

Located in Arusha, Arusha Serena Hotel is connected to a shopping centre. Maasai Market and Curios Crafts and Njiro Complex are worth checking out if shopping is on the agenda, while those wishing to experience the area's natural beauty can explore Lake Duluti and Ngurdoto Crater. Travelling with kids? Consider Natural History Museum, or check out an event or a game at Sheikh Amri Abeid Memorial Stadium. Discover the area's wildlife on a nearby safari, or try your luck with game drives and game viewing.
Visit our Arusha travel guideOpens in a new window

What's nearby

  • Lake Duluti - 4 min walk
  • Arusha Clock Tower - 13 min drive
  • Njiro Complex - 17 min drive
  • Kilimanjaro Golf & Wildlife Estate - 25 min drive
  • Arusha National Park - 64 min drive

Getting around

  • Arusha (ARK) - 24 min drive

Restaurants

  • Saba Saba - 13 min drive
  • AICC Club - 13 min drive
  • Amber Bar And Restaurant - 12 min drive
  • The Ribs - 14 min drive
  • Picasso Cafè - 12 min drive

About this property

Arusha Serena Hotel

Family-friendly hotel connected to the convention centre
Free English breakfast, a garden and an arcade/games room are just a few of the amenities provided at Arusha Serena Hotel. Active travellers can enjoy cycling at this hotel. Treat yourself to a Swedish massage or other spa services. In addition to a library and laundry facilities, guests can connect to free in-room WiFi, with a speed of 50+ Mbps.
Additional perks include:
  • Free self-parking
  • Bike hire, a round-trip airport shuttle (surcharge) and express check-out
  • Supervised childcare (surcharge), a front desk safe and luggage storage
Room features
All guest rooms at Arusha Serena Hotel include perks, such as dressing gowns, in addition to amenities, such as free WiFi and free bottled water.
Other amenities include:
  • Free toiletries and hairdryers
  • Ceiling fans, daily housekeeping and desks

Languages

English, Swahili

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free secured self-parking on site
  • Wheelchair-accessible parking available
  • 24-hour return airport shuttle (surcharge)
  • Airport shuttle on request

Food and drink

  • Free English breakfast available daily 6:30 AM–10:00 AM
  • 1 restaurant
  • 1 bar

Things to do

  • Arcade/games room
  • Bike rentals
  • Spa services

Family friendly

  • Arcade/games room
  • Babysitting (surcharge)
  • Laundry facilities
  • Supervised childcare (surcharge)

Conveniences

  • Front-desk safe
  • Gift shop/newsstand
  • Library

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Laundry facilities
  • Luggage storage
  • Tour/ticket assistance
  • Turndown service

Business services

  • Business centre
  • Conference space

Outdoors

  • Garden

Spa

  • Massage - deep-tissue
  • Massage - hot stone
  • Massage - Swedish

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • This property does not have any lifts
  • No lift (single-level property)
  • Well-lit path to entrance
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible (may have limits)

More

  • Couples dining
  • Romance packages available
  • Smoke-free property

Room amenities

Bedroom

  • Bed sheets
  • Ceiling fan

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hairdryer
  • Towels

Food and drink

  • Champagne service
  • Free bottled water

More

  • Connecting rooms available
  • Desk
  • In-room massage
  • Phone
  • Slippers
  • Turndown service

Policies

Check-in

Check-in start time: noon; check-in end time: anytime
Early check-in subject to availability
An early check-in fee will be charged

Check-out

Check-out before 10 AM
Late check-out subject to availability
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are available for TZS 280000.0 per night.

Payment types at the property

Important information

Optional extras

  • Airport shuttle fee: TZS 12000 per person (one-way)
  • Airport shuttle fee per child: TZS 6000 (one-way), (from 4 to 17 years old)
  • Early check-in is available for a fee (subject to availability)
  • Rollaway bed fee: TZS 280000.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher and a first aid kit
Property Registration Number 16653

We should mention

This property does not have any lifts
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property

Property is also known as

Lake Duluti Serena Hotel Arusha
Lake Duluti Serena Hotel
Lake Duluti Serena Arusha
Lake Duluti Serena
Serena Mountain Village Hotel Arusha
Arusha Serena Hotel Resort
Serena Hotel Resort
Arusha Serena
Arusha Serena Hotel Hotel
Arusha Serena Hotel Arusha
Arusha Serena Hotel Resort Spa
Arusha Serena Hotel Hotel Arusha

Frequently asked questions

Is Arusha Serena Hotel pet-friendly?

No, pets are not allowed at this property.

How much does it cost to stay at Arusha Serena Hotel?

As of 21 May 2024, prices found for a 1-night stay for 2 adults at Arusha Serena Hotel on 29 May 2024 start from HK$894.49, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

How much is parking at Arusha Serena Hotel?

Self-parking is free at this property.

What time is check-in at Arusha Serena Hotel?

Check-in start time: noon; check-in end time: anytime. A fee applies for early check-in (subject to availability).

What time is check-out at Arusha Serena Hotel?

Checkout is at 10 AM.

Does Arusha Serena Hotel provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of TZS 12000 per person applies.

Where is Arusha Serena Hotel located?

This family-friendly Arusha hotel is located near the airport, 0.2 mi (0.4 km) from Lake Duluti, and within 9 mi (15 km) of Natural History Museum and Maasai Market and Curios Crafts. Arusha Golf Course and Arusha Declaration Monument are also within 9 miles (15 km).

Arusha Serena Hotel Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 30 out of 43 reviews" "
Rating 8 - Good. 11 out of 43 reviews" "
Rating 6 - Okay. 2 out of 43 reviews" "
Rating 4 - Poor. 0 out of 43 reviews" "
Rating 2 - Terrible. 0 out of 43 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

8.0/10

Amenities

9.2/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Ross, Los Altos

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

8/10 Good

Simon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good food
Stayed 3 nights in May 2024

10/10 Excellent

H. PETER

Travelled with partner
The only problem worth noting in my 2 stays ( before and after a 13 day safari) was the inability of the property to process credit cards. This required much more cash than travelers are accustomed to carrying.
Stayed 2 nights in Mar 2024

8/10 Good

Said, San Diego

Travelled with family
Old building, kept clean and the surrounding is nice but needs more work. The food is terrible, I would give it a one star nothing more. For a Serena I was hoping they would have good food and the menu looks like it was written in the 70s or 90s and was never changed.
Stayed 1 night in Nov 2023

10/10 Excellent

Connie

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Absolutely beautiful! The grounds are designed in such a way you just want to stay forever. A nice walking path allows some exercise while enjoying the grounds
Stayed 1 night in Oct 2023

10/10 Excellent

Lucy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiul lodge, rooms and gardens. Excellent food. Fantastic staff. Recommend doing the walk around Lake Duluti
Stayed 2 nights in Aug 2023

10/10 Excellent

Farron

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful Stay
We had two beautiful nights here with exceptional service from the staff who were kind and attentive to your every need. The grounds are beautiful and well maintained. I would stay here again and recommend it to anyone wanting peace and serenity.
Beautiful Bungalows!
Stayed 2 nights in Aug 2023

10/10 Excellent

Erica

Stayed 1 night in Aug 2023

6/10 Okay

Carol

Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Head office needs to get their act sorted
We arrived at Arusha Serena Hotel at 3.30am after a 24-hour journey, only to be told they did not have a reservation for us. I showed the receptionist the hotels.com booking and she finally gave us a key and said she would sort it in the morning. No apology the next morning. The rooms are very nice, in little rondavals. A bit smaller than shown on their photos though. Good choice at breakfast and overall the staff were very polite and friendly. Would I stay again - Yes but central reservations need to get their act together. Out of the 6 lodges we stayed at in Tanzania, 2 belonged to Serena. The 2nd hotel (Ngorongoro) had overbooked and we had a terrible experience there - again in was down to central reservations. Such a shame because both properties are lovely and unique and have lovely staff. Let down completely by head office.
Stayed 1 night in Jul 2023

10/10 Excellent

Janice

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful place to stay just outside Arusha
Beautiful hotel! The rooms are all separate bungalows spread out over a large park like area which is very beautiful. There is a nice walking trail that goes around the entire area and we really enjoyed it. The restaurant is outstanding and has a good selection. Very good breakfast too. We ate several meals there. The photos on the website are exactly what it looks like. Very friendly staff. We highly recommend it.
Stayed 1 night in Mar 2023