Arzens Hotel with Pool

"The hotel is a lovely setting and the main hotel appears to be excellent, resident cat that was the highlight of the stay and lovely dog, grounds are beautiful and lovely coffee. I would stay again with amendments; A few things holding the hotel back- rooms in a building a room over, clearly from hotels success but need work. No kettle/coffee or cups, but instead singular can of fancy water which was not replenished. Spa was a surcharge in 30 min blocks and not advertised as such and pool was closed but not advertised. It's not suitable for elder guests, as no lift and one elderly person in our ground fell down the stairs which are dark and not easy to see. "

"Great hotel and staff but just a little let down by the cleaning of the room. Felt like it had been a bit rushed, water not replaced properly, some little bits of tissue etc on the floor. Nothing worth bothering the hotel about but could have been sharper. Slightly disappointed as they have a “happy hour” that is 50% off the second drink, I worked it out eventually but too late for getting the benefit and other English speakers didn’t get it either (my French is ok but missed the explanation on the poster). I do think staff could have explained a little. Good modern hotel and great for the castle. "

"Perfect location. Many dining shopping options. Hôtel restaurant excellent. Hotel bar excellent. Staff excellent. Perfect 3 days. Well worth the money. Cannot say enough about the trip start to finish. Every person we encountered was top notch. Wonderful!!"

"Great friendly staff,good restaurant."

"funny smell in the room but the rest was ok."

"Our room was clean and warm, bedding spotless and toilet and bathroom were clean, didn't use much within the kitchen facilities, but it had eveything to self cater. Deco is a little dark and a little depressing, would look cheary with white walls, but it's acceptable. Nice swimming pool, very quiet, good sleeps! If you want peace and quiet, this would be suitable. Plenty parking and it is only 10 minutes to walk to the Medival City "

"Hotel is around 40 mins up a hill from the centre of Carcassone and public transport to get there isn’t good. There isn’t much around there so if you don’t have a car be prepared to get a lot of steps in. The room itself could do with a renovation. "