Terrible check in process. Was supposed to have a code emailed to me to access the front door since there is no front desk. Never got it, even as I write this 7 days later I still have no communication from them. Thankfully a nice guest let us in after we wandered around Atami for 2 hours. We had to check in on an iPad, and that was awful too. Again, information that they should have sent me already was not in my inbox so I had to call a virtual assistant and check in took nearly 20 minutes when it would’ve been much easier to just have a front desk person. I understand that being a foreign tourist there might’ve been some difficulties, but all the Japanese tourists were in the same boat we were. So that’s on the hotel. And it’s really a shame, the hotel was beautiful. Spotlessly clean, nice amenities and pretty rooms. But my god, build a front desk.
William
於 2025 年 7 月住了 3 晚
10/10 優異
YUKIKO
家人同遊, 親子同遊
2025 年 7 月 8 日
讚好:整潔度和住宿狀況
とても素敵なホテルです。周りには美味しいお店がたくさんあります。お気に入りの宿になりました。
YUKIKO
於 2025 年 7 月住了 1 晚
8/10 不錯
Futoshi
家人同遊
2025 年 6 月 21 日
讚好:整潔度和住宿狀況
It is clean and very easy to use, which is appealing.