All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
Rating 10 - Excellent. 225 out of 1002 reviews" "
10 - Excellent
225
Rating 8 - Good. 152 out of 1002 reviews" "
8 - Good
152
Rating 6 - Okay. 153 out of 1002 reviews" "
6 - Okay
153
Rating 4 - Poor. 163 out of 1002 reviews" "
4 - Poor
163
Rating 2 - Terrible. 309 out of 1002 reviews" "
2 - Terrible
309
5.8/10
Cleanliness
7.0/10
Staff & service
4.8/10
Amenities
5.6/10
Property conditions & facilities
6.0/10
Eco-friendliness
Reviews
4/10 Poor
Damon
16 May 2024
Disliked: Property conditions & facilities
Damon
Stayed 1 night in May 2024
2/10 Terrible
Luis
Travelled with family, Travelled with family and small children
Linnen was dirty, had stains and hair on it. The lock on the door was very loose the screws on the door were coming out and was damaged as it had been forced open in the past making it feel very unsafe. Was locked out of my room on the second day had to walk to reception in the rain to have my key activated
carlos
Stayed 2 nights in May 2024
Response from Nancy Y. on 15 May 2024
Thanks for taking the time to review your recent stay with us. We’d like to apologize for any inconvenience you experienced as a guest. We hold ourselves to a high standard and plan to give this issue the attention it deserves. It’s valued guests like you who are always driving us to be better, and we appreciate you bringing this to our attention. Nancy Y.#Team6
They put us in a room in the far back of the property. The rooms were falling apart. There was roaches silverfish in the room it was not good.
I don't know if it was because it was an Expedia booking, Or just the way they do it.
I was very disappointed with the room.
We actually thought of going to a different motel instead of staying the second night.
I was thinking of getting my money back, but I just wanted to get out of there.
Louis
Stayed 2 nights in Apr 2024
Response from Brand Experience Team on 7 May 2024
Hi Louis,Thank you for taking the time to share your review. We are committed to provide a comfortable night's rest and are disappointed to learn that we fell short of your expectations. We would like to apologize that your stay was less than satisfactory. We are committed to guest satisfaction and appreciate you taking time to review your experience. Maz K.#Team6
Rented 2 rooms reserved months earlier and they were far apart. Otherwise staff friendly.
Karl
Stayed 1 night in Apr 2024
Response from Brand Experience Team on 7 May 2024
Hi Karl,Thank you for providing your feedback. Your experience is definitely not our standard of service. We appreciate you bringing this to our attention. We hope for the opportunity to improve your experience with us. Please visit again.Maz K.#Team6
Hi Carolyn,We apologize that your recent stay wasn’t a great one. We hope you’ll give us another chance in the future.Maz K.#Team6
2/10 Terrible
Samantha
27 Apr 2024
Disliked: Property conditions & facilities
The hotel is located right on an intersection a very busy one. The exterior smells and there is no ac in the room. The beds are super soft and not supportive. I went in and turned around immediately and stayed elsewhere. I do not recommend it at all.
Samantha
Stayed 3 nights in Apr 2024
Response from ANGEL G on 27 Apr 2024
Thank you for taking the time to share your experience of your recent visit. I was truly sorry to hear of the disappointment during your stay. Please rest assured that these issues are a rare occurrence and have been addressed with our management team.
Hi Aminta,We apologize that your recent stay wasn’t a great one. We hope you’ll give us another chance in the future.Lilith#Team6
10/10 Excellent
Victor
19 Apr 2024
Victor
Stayed 2 nights in Apr 2024
2/10 Terrible
Rebecca
18 Apr 2024
There were men drinking, talking loudly, and playing loud music just below the window of my room. I called the desk and was told this was a recurring issue. They finally stopped after 11:30 pm.
Rebecca
Stayed 1 night in Apr 2024
Response from ANGEL G on 19 Apr 2024
Thank you for taking the time to share your feedback and bringing your observations to our attention. I will make sure to share them with our team. If there is anything I may assist with, do not hesitate to contact me. I would like to be your main point of contact moving forwa
It would be nice if the room had an extra blanket the chilly nights. Other than that, everything was as expected.
Debra
Stayed 1 night in Apr 2024
Response from ANGEL G on 8 Apr 2024
We look forward to welcoming you back soon. If there’s anything we can do for you ahead of your next visit, do feel free to let us know.
6/10 Okay
Brian
1 Apr 2024
Brian
Stayed 1 night in Mar 2024
Response from ANGEL G on 23 Apr 2024
Thank you for taking the time to share your experience with us. I am very disappointed to hear that you, as a regular guest, did not find your stay enjoyable.
The guy working the front desk was very helpful, there issues with our room and he switched us to a different one right away … he even gave my a bottle off water when I didn’t have cash for the vending machine. His name was Kevin
Breanna
Stayed 1 night in Mar 2024
Response from Nancy Y. on 3 Apr 2024
Thank you for sharing your review. We are glad you enjoyed your stay! Until the next time, We’ll Leave the Light on For You!Nancy Y.#Team6
2/10 Terrible
Jovis, Point Richmond
Business traveller, Travelled with pets, Travelled with partner
I need Refund this was not worth any amount of money better off sleeping in the car.
Jovis
Stayed 1 night in Mar 2024
Response from Nancy Y. on 3 Apr 2024
Thanks for taking the time to review your recent stay with us. We’d like to apologize for any inconvenience you experienced as a guest. We hold ourselves to a high standard and plan to give this issue the attention it deserves. It’s valued guests like you who are always driving us to be better, and we appreciate you bringing this to our attention. Nancy Y.#Team6
It was dirty no smoke alarm no tv channels dirty towels bathroom lights not working and dirty
Mikaela
Stayed 1 night in Mar 2024
Response from Brand Experience Team on 27 Mar 2024
Hi Mikaela,Thanks for taking the time to review your recent stay with us. We’d like to apologize for any inconvenience you experienced as a guest. Please give us the opportunity to improve your experience on your future bookings.Maz K.#Team6
I would like to sincerely thank you for sharing your feedback. I do hope that we will have the opportunity to welcome you again in the near future.
2/10 Terrible
Raymond
18 Feb 2024
Raymond
Stayed 3 nights in Feb 2024
Response from ANGEL G on 8 Apr 2024
Thank you for taking the time to share your experience with us. I am very disappointed to hear that you, as a regular guest, did not find your stay enjoyable.I would like to apologize on behalf of some of our associates that you felt that way; I can assure you this was not our intention. Our team is usually praised for their professionalism, friendliness, and attentiveness.
Heater didn't work. 30degrees that night.Leaky shower so loud couldn't sleep. Leak caused wet flooded floor in Bathroom.Construction very loud all day.
Stacy
Stayed 2 nights in Feb 2024
Response from GM on 15 Feb 2024
We are appreciative of your comments, which assists us greatly in improving our services.
4/10 Poor
melanie
8 Feb 2024
Disliked: Property conditions & facilities
No hot water on my second day. Cold showers on a cold day are not fun.
melanie
Stayed 2 nights in Feb 2024
Response from GM on 13 Feb 2024
Thank you for providing feedback. We are appreciative of your comments, which assists us greatly in improving our services.
6/10 Okay
Mary
2 Feb 2024
Disliked: Cleanliness
No it was ok the front office were very polite So far it's good
Mary
Stayed 1 night in Feb 2024
Response from GM on 13 Feb 2024
Thank you for taking the time to share your experience with us. And thank you for the kind words of recognition regarding our service.
8/10 Good
Aubrey
31 Jan 2024
toilet had a leak so it flushed all night. and the wall turnoff valve was also broken so this problem has been there a long time.
I was also given a room very hard to get too. and vacant rooms were all over the place.
Aubrey
Stayed 1 night in Jan 2024
Response from GM on 13 Feb 2024
Thank you for taking the time to share your feedback and bringing your observations to our attention. And thank you for your recent stay.
6/10 Okay
Nicholas
31 Jan 2024
Liked: Staff & service
Nicholas
Stayed 1 night in Jan 2024
Response from GM on 13 Feb 2024
We appreciate your feedback. Thank you for staying with us.
2/10 Terrible
Rigoberto
19 Jan 2024
Rigoberto
Stayed 2 nights in Jan 2024
Response from GM on 19 Feb 2024
Thank you for your feedback. On behalf of our entire team, I would like to apologize for not exceeding your expectations.
No heaters and it’s freezing and rooms very dirty even after the maid service
Naomi
Stayed 1 night in Jan 2024
Response from Nancy Y. on 24 Jan 2024
We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconvenience you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Nancy Y.#Team6
Check in was fine. But as the temperature dropped I noticed the heater did not work. Changed rooms. Still no heat. Talked with three people at the desk and heard different stories. We will drop off a portable. Nothing.
Froze my butt off.
Francis
Stayed 1 night in Jan 2024
Response from Nancy Y. on 24 Jan 2024
Thanks for taking the time to review your recent stay with us. We’d like to apologize for any inconvenience you experienced as a guest. We hold ourselves to a high standard and plan to give this issue the attention it deserves. It’s valued guests like you who are always driving us to be better, and we appreciate you bringing this to our attention. Nancy Y.#Team6
6/10 Okay
Naomi
5 Jan 2024
Disliked: Cleanliness
Naomi
Stayed 5 nights in Dec 2023
Response from GM on 13 Feb 2024
We appreciate the feedback.
8/10 Good
Patrice
Travelled with family
4 Jan 2024
Liked: Cleanliness, staff & service, room comfort
Patrice
Stayed 1 night in Jan 2024
Response from GM on 13 Feb 2024
Your feedback is integral to our ability to continue to improve our service. Thank you for your time and come visit us again soon!
Person with loud dog next door. Curtain was broken and just didn’t feel safe. No rooms on 1st floor available.
Kimberly
Stayed 1 night in Dec 2023
Response from Brand Experience Team on 9 Jan 2024
Hi KimberlyThanks for your feedback! Providing a top-notch guest experience is always our goal, and we’re committed to improving. We hope to see you back soon!Lilith#Team6
2/10 Terrible
Abel
29 Dec 2023
Disliked: Property conditions & facilities
No heater
Abel
Stayed 2 nights in Dec 2023
Response from Brand Experience Team on 9 Jan 2024
Hi Abel,Thank you for providing feedback. Your experience is important to us and we hope for the opportunity to improve your experience with us. Please visit again.Lilith #Team6
Staff was great. Room was adequate and met my needs.
My first room had no power, no lights.
Rob
Stayed 1 night in Dec 2023
Response from Brand Experience Team on 26 Dec 2023
Hey friend, thanks for taking time to share your review. We're thrilled to hear you had a great stay and can’t wait to tell our staff. Until next time, safe travels. Kaur J.#Team6
10/10 Excellent
Jose
Business traveller
10 Dec 2023
Liked: Amenities
Great area
Jose
Stayed 1 night in Dec 2023
Response from Brand Experience Team on 21 Dec 2023
Hey friend, thanks for taking time to share your review. We're thrilled to hear you had a great stay and can’t wait to tell our staff. Until next time, safe travels. Kaur J.#Team6
2/10 Terrible
Genevive Ayok
Travelled with family
1 Dec 2023
Disliked: Property conditions & facilities
Small room. It was cold and asked front desk regarding the heat told us they will bring portable heater for the two rooms that we booked but until we checked out no one came to deliver the heater. None of us slept because it was cold and they do not even have the comforter in the room. All of us had headache the next day. Such an unpleasant stay. I mentioned it to the girl the next day when we checked out but she just ignored me and just said you are good to go.
Genevive Ayok
Stayed 1 night in Nov 2023
Response from Brand Experience Team on 13 Dec 2023
Hi Genevive Ayok,Thank you for taking the time to share your review. We are committed to provide a comfortable night's rest and are disappointed to learn that we fell short of your expectations. We would like to apologize that your stay was less than satisfactory. We are committed to guest satisfaction and appreciate you taking time to review your experience. Maz K.#Team6
There was no toilet paper in the room. The heater did not work because the thermostat did not have a face; only the innards were visible. The toilet seat was extremely loose. The bathroom door latch plate was hanging loose from the bottom screw.
I stopped by the office to report the room condition only to be told there was not heat in any of the rooms because the building's heater was broken. The OAT was 25deg F this morning
Rickard
Stayed 1 night in Nov 2023
Response from Nancy Y. on 5 Dec 2023
After reading your review, we’re disappointed to learn that we fell short of your expectations. We’re constantly trying to improve in order to provide the best guest experience possible, so we appreciate your honesty. In the meantime, we’ll look into these issues and do our best to address them. Thanks again for your time, and we hope to see you again soon. Nancy Y.#Team6
They had bedbugs and when I went to go tell them no one was there and when I brought it up at checkout the lady was like why didn’t you come in here and tell the person who was on duty and I said because I came and ring the little bell like it said and no one came so my sister and I had to sleep in my car.
Gloria
Stayed 1 night in Nov 2023
Response from Brand Experience Team on 29 Nov 2023
Hi Gloria,Thank you for providing your feedback. Your experience is not our standard of service. We appreciate you bringing this to our attention and would like to discuss your experience further. Please use the Contact Us feature on our website to connect with us.Lilith#Team6
Response from Brand Experience Team on 29 Nov 2023
Hi Russell,We are glad you had a great experience and appreciate your feedback! We look forward to providing you with all of your future lodging needs. Lilith #Team6
Roof working being done and no tv (an amenity) heater doesn’t work (an amenity)
Shower drain cover loose(safety issue) hole in bathroom door lock on exterior of bathroom door can be locked
In(unsafe)
Carl
Stayed 1 night in Nov 2023
Response from Brand Experience Team on 21 Nov 2023
Hi Carl,Thanks for taking the time to share your review! We pride ourselves on providing a comfortable night's rest, so we’re always disappointed to hear when that doesn’t happen. Even though we fell short of your expectations this time, we’re committed to doing better next time, and apologize for any inconvenience. Lilith#Team6
The night staff was very helpful, the room was over priced, it was dirty, no wash clothes, no coffee, I could see light through the door where someone had kicked it open, but I was thankful to get a room.
Jeff
Stayed 1 night in Nov 2023
Response from Brand Experience Team on 21 Nov 2023
Hi Jeff,We appreciate you recognizing our excellent service, though it sounds like your stay might not have been as comfortable as you anticipated. We apologize for any inconvenience and appreciate you taking the time to share your feedback with us. We hope for the opportunity to improve your experience with us. Please visit again.Lilith #Team6
Now I remember why I stoppedgoing to 6s years back
No bath towel, no water cups, no heat, holes in the sheets, curtain stapled up, no ice bucket, crappy bed...
Robert
Stayed 2 nights in Nov 2023
Response from Brand Experience Team on 21 Nov 2023
Hi Robert,Thank you for providing feedback. Your experience is important to us and we hope for the opportunity to improve your experience with us. Please visit again.Lilith #Team6