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"Excellent location. Friendly and very informative staff. "

"I often stay at this hotel, which is clean, with spacious rooms. I like the location, and most of the staff members are extremely friendly. One negative is that although I have stayed probably 100+ nights over the past few years, the reservations system doesn't recognize me if I book via an agency (e.g. Expedia), which I always do, because the prices are terrible via the hotel's website. Several times I have been given an awful room (brick wall view) and had to change it. Obviously a chain-wide IT problem, but one that should be fixed and it would benefit the hotel's customer service delivery to do so. "

"Great experience "

"Centrally located with most availability "

"Good"

"We booked two rooms and are very happy with our stay. Everything seems perfect. Will definitely stay here again when we visit Yokohama."

"Very helpful and responsive staff. Nice room. Great breakfast buffet."

"Great location. Friendly staff. Very nice hotel with good sized rooms, and great views from the rooftop lounge. If arriving at Yokohama Station, the Sea Bass ferry is a great way to get to the hotel."

"No other hotels in Yakohama are better than the New Grand Hotel that is my most favorite. "