Search Chalets in Basmane

"Quite, clean, people were very helpful, Indoor pool was closed during our one week staying, just the outside pool was open and outside was cold temperature. The pool opens at 11 am, it was very late for early birds. They need to change opening hours to earlier time, like 7 am. We couldn’t find any trails in the forest. Hotel is really close to forest but you can not walk in there."

"It is OK"

"This hotel deserves better management! *we came to hotel by car from another city, we found the entrance of the building by navigation, it was during the rush hours and finally when we came, we saw a big construction area written that "sorry we are renewing our lobby area"! so then what? there is no sign, no employee! we started to turn around the building and streets and lucky found the entrance to hotel trough their convention center. I inform the chek-in employee that it was problem for me, they should inform their customers before check in ; he replied "I will transfer your complain to management" that's all ! Other issue was extra bed they brought to room! it was not ready when we came to room and it was the oldest and worst extra bed ever. my son couldn't sleep there and we had to share the king bed 3 of us. And when I informed them of course the answer was "we will transfer your complain to management" Again no "sorry " the only star goes to the Italian restaurant in the hotel. it was amazing! but hotel it self was not even close to 5 stars except the location and building. "

"It was excellent"

"Room was good. very clean "

"Everything about the hotel was wonderful "

"Absolutely amazing comfort hotel staff very professional good help full food was great clean "

"The room itself was very nice, the hotel seems upscale. The staff were very considerate and accommodating. The rooms though were not well lit. The bathroom mirror was especially dark. I let the water run in the shower for 10 minutes and it barely got warm and then returned to cold. Turning it in the other direction made the water frigid. The breakfast was good, the coffee was excellent. The bed was comfortable. There was no remote control in the room I had to call down to the front desk to get it. But there wasn't a lot of options on the tv. Also, Wi-Fi in the room was so slow it was basically useless. I got the room on a deal so couldn't really complain. I didn't feel like switching rooms, so I didn't complain about the lack of hot water in the shower."

"The hotel was okay and was clean but the area is not good and housekeeping should be daily. Unfortunately had to ask for clean towels, coffee, H20. Note: As a world travelled woman I didnt feel unsafe when walking during the day bc I mind my business. Shopping was 10 min walk, with plenty of places to eat. "