The staff at the Sunrise Kempinski were professional and delightful beyond words. From the front desk employees to Karen at the Brewery, all staff were friendly and helpful. Will definitely return to this stunning hotel again.
EmilyJonas
於 2020 年 6 月住了 2 晚
Albert Rouwendal, general manager 於 2020年6月28日的回應
Dear guests, thank you for choosing yanqi hotel Beijing and sharing your stay experience with us! I am glad to learn that you have had a pleasant stay at yanqi hotel Beijing. Yanqi hotel Beijing is committed to providing our distinguished and meticulous service to every guest in the world. We sincerely look forward to your staying at yanqi hotel Beijing again and having a good time with us!
2/10 很差
真實旅客
2019年8月31日
讚好:職員與服務和住宿狀況
不滿:設施服務
真實旅客
於 2019 年 8 月住了 2 晚
Albert Rouwendal 总经理 於 2019年9月5日的回應
Dear guests, thank you for choosing the Sunrise Kempinski Hotel Beijing. The hotel is located beside the scenic Yanqi Lake. In order to bring you beautiful scenery and relaxation, you can stay away from the city. I hope to have the opportunity to provide you with a better experience. welcome next time.
8/10 不錯
真實旅客
家人同遊
2019年8月23日
讚好:整潔度、設施服務和住宿狀況
Check in is slow, the front desk staff is not so familiar with the computer system because they tap the room card 2-3 times, and they did not tell me where is the elevator, generally it is good. Will come back again
真實旅客
於 2019 年 8 月住了 1 晚
General Manager of Albert Rouwendal 於 2019年8月26日的回應
Dear guest,
Greetings from Hotel !
Thank you very much for your feedback!
Your feedback will help us continuously improve our services, from “good to best” and provide our guests with a positive and memorable experience. We certainly hope that you may be welcome to return to Beijing Yanqi Hotel in the near future.
Thank you very much for giving us suggestions to improve our Front desk training. If there is anything we can do, in order to make your next stay more comfortable and enjoyable, please do not hesitate to contact us directly.
Warmest regards,
General Manager of Albert Rouwendal