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北京文津國際酒店的評價

4 out of 5
北京文津國際酒店
清華大學南門, 海澱區成府路, 北京市

評價

7.4

不錯

10 分評分，優異；148 則評價中有 33 則" "
8 分評分，不錯；148 則評價中有 61 則" "
6 分評分，一般；148 則評價中有 36 則" "
4 分評分，欠佳；148 則評價中有 11 則" "
2 分評分，很差；148 則評價中有 7 則" "

8.0/10 

整潔度

7.4/10 

職員與服務

7.4/10 

設施服務

7.4/10 

住宿狀況

5.4/10 

環保程度

評價

2/10 很差

真實旅客

不滿：整潔度、職員與服務、住宿狀況和客房舒適度
千万不要入住，宁可稍微远一点
作为hotels金牌会员，每年超过一半时间在外住的我，第一次差评给到这家酒店！ 原因如下： 因为第二天要在清华上课，所以就近选择，去上课地理位置算好的，只有这么一个优点。 差评1，预定成功可前台小姐说查询不到订单，和前台吵了一下也不给解决，为了不耽误第二天上课就又订了一晚，到现在问题还没有解决。 差评2，房间很旧，应该是很多年前装修的，房间没有浴盆可整个家具都充满发霉的味道。 差评3，空调冷风不够力，开到最冷最大风也不行，应该是后台设置了什么，感觉就是吹风扇的效果。
於 2019 年 10 月住了 1 晚
rsvn 於 2019年10月28日的回應
您好，非常抱歉没有为您提供满意周到的服务，关于您的订单问题您可以直接联系酒店预订部或者通过您的预订网站协助联系酒店为您解决；房间的设备设施问题我们会反馈给相关部门，感谢您的建议；空调由于北京市集团供暖时间未到，房间里空调的设置是自然风状态，请您见谅！再次向您表示真诚的歉意！

10/10 優異

Chuan Kai

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2019 年 7 月住了 2 晚

6/10 一般

真實旅客

於 2019 年 7 月住了 3 晚

8/10 不錯

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2019 年 6 月住了 4 晚
rsvn 於 2019年7月17日的回應
Thank you for staying in wenjin hotel!We will keep trying to do better!

6/10 一般

真實旅客

不滿：整潔度
the hotel is old and tatty. u can see some furniture and decor are starting to fall apart. certain places are not well cleaned. the bright side is location is good and walking distance to town and to Tsinghua University.
於 2019 年 5 月住了 1 晚
rsvn 於 2019年5月22日的回應
I'm very sorry for not bringing you a satisfactory check-in experience. We will strengthen and improve it.

10/10 優異

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2019 年 3 月住了 2 晚
Yue 於 2019年3月29日的回應
Distinguished guests: thank you for staying in wenjin international hotel. Thank you very much for your recognition of us!Look forward to your next visit!

10/10 優異

ChienChih

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2019 年 1 月住了 5 晚

8/10 不錯

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
离清华大学南门和东门都很近，非常方便。酒店早餐种类丰富，煎饼很好吃。
於 2018 年 12 月住了 2 晚
rsvn 於 2019年1月2日的回應
尊敬的贵宾您好：感谢您选择下榻北京文津国际酒店，同时在您的百忙之中能够抽出宝贵时间来与我们分享您的入住感受 。我们很高兴得知您对于酒店整体的感受。酒店将为您和每一位入住酒店的贵宾提供更加温馨舒适的环境，以及满意周到的服务，真诚期待您的再次体验！

4/10 欠佳

Kwok Keung

不滿：整潔度和職員與服務
於 2018 年 8 月住了 5 晚

6/10 一般

真實旅客

不滿：整潔度
Big room but poor service
浴室企缸燈壞了到check out那天仍设有換。早攴自己找位置坐，出去取食物回來桌子上的咖啡半杯連攴具通通收走了。再出去取攴具時，攴具又沒有補充，要自己從drawer 取。到check out 那天請Concierge 代call Taxi,他叫我自己打电話call,之後才解釋他的电話在充电中。以後不會再住了。
於 2018 年 8 月住了 4 晚

6/10 一般

真實旅客

不滿：職員與服務、住宿狀況和客房舒適度
Hotel is average. The décor and facilities are a bit dated.
於 2018 年 8 月住了 1 晚

6/10 一般

真實旅客

讚好：住宿狀況和客房舒適度
Slow Slow Slow
It was good in average. Only the bathroom has that kind of sewage smell a little bit. The bigger problem is, the check-out process is super super super slow. It takes 10 mins to check one person out. We were a group of 3 waiting at two lines, and there was only 1 people in front of us, checking out. We stood in line at 7:50am, when they finished, it was 8:33am. Can you imagine? WiFi wasn't very stable, it was on and off, even I connected with the cable in the room.
於 2018 年 8 月住了 3 晚

8/10 不錯

Horng

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
不錯的酒店, 但周邊的機能不太好
於 2018 年 5 月住了 2 晚

10/10 優異

CHANG

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
北京文津酒店,住宿環境佳
酒店附近環境良好,離地鐵站距離洽當,至圓明園觀光方便
於 2018 年 5 月住了 2 晚

6/10 一般

真實旅客

於 2017 年 8 月住了 1 晚

8/10 不錯

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度

10/10 優異

TE-CHUAN

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
好好好

10/10 優異

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度

8/10 不錯

JIANCHENG

讚好：整潔度和職員與服務

8/10 不錯

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
整體而言還不錯，乾淨清爽。

8/10 不錯

真實旅客

讚好：整潔度、職員與服務和住宿狀況
整體不錯
各方面都算滿意。但氣温已達31-32度時，房間仍沒有冷氣，熱得無法睡覺。 靠近清華大學，到清華十分方便。

10/10 優異

SHUAN

讚好：整潔度、職員與服務、住宿狀況和客房舒適度

8/10 不錯

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
生活起居很方便
飯店的位置很好，離清華大學很近，離地鐵站也很近，超市近在咫尺，小吃也方便。

8/10 不錯

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
生活機能非常好
這個飯店生活機能非常好，上超市，小吃，坐地鐵都非常方便。更精彩的是，走路不到十分鐘就可以到頂尖但價格合理的素食餐廳，「天廚妙香」。

6/10 一般

N

讚好：整潔度和客房舒適度

4/10 欠佳

真實旅客

讚好：住宿狀況
不滿：職員與服務和客房舒適度

6/10 一般

過客 (五道口)

讚好：整潔度
不滿：住宿狀況和客房舒適度
位置好，交通便利
近清華很方便，房間不錯，但浴室沒有浴缸，在介紹和照片中看不出來，要預定的人最好先打電話確認房型，前台服務態度不佳，完全沒有星級酒店水平

8/10 不錯

真實旅客

讚好：職員與服務和客房舒適度

10/10 優異

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度

8/10 不錯

KT (HK)

讚好：整潔度
Very helpful staff at the conceirge
Overall satisfactory. Clean and tidy rooms but wear and tear problems are getting serious. Staff at the conceirge is far more polite and helpful than those at the front desk. Air-condition is weak at the upper floors (28C) so no need to pay more to live in executive rooms.

2/10 很差

Ge

於 2023 年 12 月住了 3 晚

4/10 欠佳

Wuqiang (Sale)

讚好：職員與服務
不滿：整潔度和住宿狀況
The hotel's location is convenient to go to Tsinghua University. The breakfast is good. But the condition is poor. Many places should be updated. Some mains sockets are in poor condition. The hotel is rather expensive.I would not recommend this hotel.
於 2023 年 11 月住了 1 晚

2/10 很差

Jan

不滿：整潔度、職員與服務和住宿狀況
It's toasting hot thru out our stay! The room temperature is 29 degree C. The hotel response- we can not turn on air conditioning for you. But why? They couldn't give an answer that makes sense. All they did was to give us a fan and tell us open the window, and they claim they are 5 star hotel. A two star can do better!
於 2023 年 10 月住了 7 晚

8/10 不錯

Adriana

讚好：整潔度和客房舒適度
於 2023 年 9 月住了 2 晚

2/10 很差

Wan Ning

不滿：整潔度、職員與服務、設施服務和住宿狀況
Extremely unpleasant experience. Terrible service, staff are unhelpful and cold, not to mention rather rude. Had to keep chasing them to do basic things like housekeeping or assisting in bringing down the luggages. I even ended up having to wait for about 3 hours before they finally decided they could spare some time to help me, and this was after multiple calls made to them and even making a few trips down to the front desk to request for help, where quite a few staff were just idling around. I was quite shocked that they are also one of the rare few bigger hotels I stayed in China that does not have the food delivery robot, and the food delivery shelves are placed outside of the hotel, so if it's raining, it isn't very convenient. Note that the hotel also refuses to help sign for delivery parcels so it is quite troublesome to make separate arrangements. Another thing I really disliked was that the front desk and concierge kept trying to shirk responsibilities. When you approach the front desk, more often than not, they'll try to direct you to the concierge which is usually not being attended by anyone. The rooms are spacious but are quite old and aren't that clean either. Honestly, for the expensive price paid, it is very disappointing. Really, this hotel has nothing good going for it except for its prime location (right outside Tsinghua). If you aren't planning on going to Tsinghua for a long period of time, I highly discourage staying in this trash hotel.
於 2023 年 3 月住了 2 晚

6/10 一般

J

商務旅客
讚好：整潔度和職員與服務
不滿：住宿狀況
Wifi was not stable; the electric shaver's electric socket will cause a short circuit
於 2023 年 3 月住了 2 晚

10/10 優異

Francois

於 2023 年 3 月住了 2 晚

6/10 一般

Kevin

家人同遊
不滿：住宿狀況和客房舒適度
Hotel is definitely over priced for the rooms as they need repair.. If it wasn't convenient, I would not stay again.. It took forever for them to find our reservation, though it was during COVID periods..
於 2022 年 11 月住了 4 晚

10/10 優異

yuansheng

商務旅客
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2019 年 12 月住了 3 晚
rsvn 於 2019年12月27日的回應
Thank you very much for staying at wenjin hotel, we will continue to do better!

8/10 不錯

真實旅客

商務旅客
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
웬지호텔 이용후기
출장때문에 근처에 위치하다보니 예약하게 됬는데, 생각했던거보다 서비스도 좋고 객실도 깨끗했습니다. 추후에 일정잡히더라도 이용할것 같아요^^
於 2019 年 12 月住了 2 晚
rsvn 於 2019年12月27日的回應
Thank you very much for staying at wenjin hotel, we will continue to do better!

8/10 不錯

Yipu

商務旅客
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2019 年 12 月住了 2 晚
rsvn 於 2019年12月27日的回應
Thank you very much for staying at wenjin hotel, we will continue to do better!

8/10 不錯

真實旅客

讚好：整潔度、職員與服務、設施服務和住宿狀況
Good location if you visit Tsinghua or Peking university. The room is roomy. The facility is good. The staffs are helpful. However, It will be nice if more seatings are in the lobby.
於 2019 年 11 月住了 1 晚
rsvn 於 2019年11月26日的回應
Thank you very much for choosing Wenjin Hotel! We are very happy with your suggestions and we will continue to do better!

8/10 不錯

Min-Gyu

商務旅客
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2019 年 11 月住了 4 晚
RSVN 於 2019年11月26日的回應
Thank you very much for choosing Wenjin Hotel! We will continue to do better!

6/10 一般

真實旅客

親子同遊
英語を話せるスタッフが増えると良いと思います。 あと愛想が良ければいいのですが、スタッフの方は本当に笑顔がないです。
於 2019 年 11 月住了 2 晚
RSVN 於 2019年11月26日的回應
Thank you very much for choosing Wenjin Hotel! We are very happy with your suggestions and we will continue to do better!

6/10 一般

真實旅客

於 2019 年 10 月住了 5 晚
rsvn 於 2019年10月28日的回應
Dear distinguished guests, thank you very much for your choice of Wenjin International Hotel, we will continue to do better, look forward to your next stay!

8/10 不錯

真實旅客

商務旅客
讚好：整潔度、設施服務和住宿狀況
Clean and spacious rooms...good breakfast menu...cafeteria and bar have reasonable options to try out...
於 2019 年 10 月住了 4 晚
rsvn 於 2019年10月28日的回應
Dear distinguished guests, thank you very much for your choice of Wenjin International Hotel, thank you very much for sharing the experience of the hotel, we will continue to do better, look forward to your next visit!

10/10 優異

真實旅客

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Stayed 6 nights in room 711. Very spacious and well-equipped room. Air conditioner worked very well. Most pleasantly surprised and touched by a fresh cream and fresh fruit cake delivered to the room on my birthday, although nobody had told the hotel. Very nice and friendly personal staff. Good location for visiting Tsinghua university. Airport bus within 8 minutes walking distance. Didn't have the breakfast though another resident said it was good.
於 2019 年 8 月住了 6 晚
rsvn 於 2019年10月14日的回應
Thank you very much for choosing Wenjin International Hotel, thank you for your praise to the hotel, we will strive to do better!

4/10 欠佳

Joe

不滿：整潔度和住宿狀況
Tired rooms but great location near unis
Check-in is friendly, but the rooms are old and not in great shape. The bathroom was especially tired and a bit grimy. Location is great if you have business at Peking University or Tsinghua University. It’s a 1-km walk to the east gate of PKU, and just a block away from Tsinghua’s south gate.
於 2019 年 9 月住了 1 晚
rsvn 於 2019年10月14日的回應
Thank you very much for choosing Wenjin International Hotel, I am very sorry not to provide you with satisfactory service, we will contact the relevant departments as soon as possible to check, look forward to your visit again!

8/10 不錯

clarissa

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Hailing cab through the concierge could be tacky, confirm price and tally with meter. Otherwise , this hotel is comfortable, clean and deliver up to standard.
於 2019 年 8 月住了 5 晚
rsvn 於 2019年10月14日的回應
Thank you very much for choosing Wenjin International, we will continue to improve the quality of service, thank you for sharing the experience, look forward to your visit again!

10/10 優異

真實旅客

讚好：整潔度、職員與服務、設施服務和住宿狀況
於 2019 年 8 月住了 2 晚
rsvn 於 2019年10月14日的回應
Thank you very much for choosing Wenjin International, we will continue to improve the quality of service, thank you for sharing the experience, look forward to your visit again!