Miami Bernice Steinbaum Gallery Hotels

"Much as you pay for the room breakfast should be included. Then they charge a 55 dollar fee and idk what that was even for."

"This hotel was amazing! It was very clean, the air conditioning - excellent, the beds were super comfy, and the suite had gorgeous views of the city. It was close to many restaurants and stores and within walking distance of the Kaseya Center and other museums, beaches, and other attractions. The restaurant Casa Gianna had delicious food, the pool was huge, beautiful, and well kept. The staff was very friendly and helpful. The hotel elevators were the only downside. They were very slow and often got stuck. At times the wait was over 30 minutes! We experienced this twice in two days, but the hotel was so nice, it even had a certain scent that was so pleasant! I definitely recommend this hotel and I would definitely come back to Miami and stay here again despite the slow elevators. Just allow time for delays. It is a very tall building after all. There were groups of people there celebrating special occasions and it was fun to see them happy and excited to be staying there. I was happy to stay there as well."

"Enjoyed my stayed"

"Beautiful views day or night great space for a group! Wish was there more than 1 night!"

"Loved this property! Amazing all around."

"I’m disappointed with the level of service during my visit. Several staff members were not welcoming or attentive. From the moment we arrived, there was no acknowledgment, we had to approach staff outside just to ask for assistance. One response we received was, “You need help(after we asked🙄😒)?” which felt dismissive rather than helpful. Unfortunately, the experience didn’t improve once inside. There was little to no eye contact, and the staff member assisting us appeared visibly annoyed based on their facial expressions and body language. We were also not given clear information about what was available or what we could use, which made the visit more confusing than it should have been. Customer service should be consistent and professional, regardless of who the customer is. A welcoming attitude and clear communication go a long way. If interacting with customers is part of the role, it should be handled with a basic level of courtesy and respect. Based on this experience, I would not return or recommend this place to others."

"Excellent"

"I highly recommend this hotel . Great hospitality. Quiet and clean environment. Parking was very convenient as well. Make sure to come to this hotel if you’re in the Miami area"

"Okay stay not much to do"