Let me start by saying the property is great. Large well-maintained house, great location a couple blocks from beach, large enough for groups, all systems worked, etc. I would be happy to give in five stars if it wasn't for some of the inconvenient elements and missing items that should be included in a property like this.
We have rented at the beach many times through VRBO, other sites and direct rental services and this is the first time there has been such a disconnect between the price and what is included. When paying more than $1K per day (and the listing describes the property as "Luxury Bethany Beach Home" you expect to be able to come to the property and relax - not have this series of inconveniences, charges and minor annoyances:
- Can't pay directly through VRBO - have to sign separate contract and pay through rental agency. They require a check or charge a 3% if you choose to use a credit card fee.
- No linens included. Linen package several hundred dollars more -and- even when you get the "Full Service" package you are still required to strip the sheets and collect the towels and haul them outside (not a small task in a home with 8 beds and 3 levels).
- Almost no supplies included. Yes - each bathroom has a single roll of TP and they give you a "care package" with a single garbage bag and a single extra roll of paper towels but beyond that there is no supplies of any kind in the home. No paper products, no hand sanitizer, no soap for the sinks in the bathroom, no condiments or sugar for coffee, etc. You must bring absolutely everything you need as it will not be supplied in this house.
If I could make one recommendation it would be just include everything in the price and give people the experience they expect from a "Luxury Bethany Beach House". They are coming to Bethany to relax - not to have to make multiple runs to the grocery store to get the supplies they need or be charged extra for normal conveniences..