This property was beneath the standards of a rental property. It was not a welcoming place, no welcome note or basic house instructions. There were several maintenance issues, none of which were addressed (towel rack fell off wall when a towel was hung on it, slow drain in sink and tub in the master bathroom, guest bath toilet ran, lightbulbs burned out in every room in the house- no replacements provided. The most concerning problem was the lack of cleanliness of the property, especially in light of the pandemic. We know for sure the oven was not cleaned before our arrival, because there was a dirty pan with food on it found in the oven. There was open bar of travel soap and open travel shampoo bottle in the guest bathroom. This should never have been left there. There was a dirty coffee mug found under the bed in the master bedroom, along with other various trash/items under the bed. Several drawers in the bedroom had personal items stored in them. They should be stowed in an owners cabinet or closest for a rental. I did not feel that any special cleaning procedures in the wake of COVID were taken to ensure cleanliness.
When I contacted Vacasa through the on-line portal, someone indicated that the local staff would be notified to address my concerns. We were never contacted. When I followed up with additional property issues mid-week. I received no reply to address those issues either.
Needless to say we were very disappointed in our lodging accommodations and the customer service we received during our stay. I have rented many vacation properties over the last 15 years and never have such a lack of concern for clearly what was an unsatisfactory situation.