標準雙人房, 2 張加大雙人床 | 浴室 | 免費梳洗用品、風筒、提供毛巾

貝斯特韋斯特普拉斯布蘭科豪華套房酒店的評價

3.5 out of 5

評價

9.0

卓越

10 分評分,優異;431 則評價中有 268 則" "
8 分評分,不錯;431 則評價中有 109 則" "
6 分評分,一般;431 則評價中有 29 則" "
4 分評分,欠佳;431 則評價中有 10 則" "
2 分評分,很差;431 則評價中有 15 則" "

9.2/10 

整潔度

9.2/10 

職員與服務

8.4/10 

設施服務

8.8/10 

住宿狀況

8.6/10 

環保程度

評價

10/10 優異

Eve

讚好:整潔度、職員與服務和住宿狀況
於 2024 年 5 月住了 2 晚
Zachary 於 2024年5月22日的回應
Dear Eve, Thank you for taking the time to share your feedback with us regarding your stay at the Blanco River Hotel. Providing the highest level of quality service is our number one goal and we are pleased to hear we met those expectations for you while you were here. We certainly hope to have the opportunity to welcome you back again soon whenever your travels bring you back to Blanco, TX. Sincerely, Zachary Hannaman Front Office Supervisor.

8/10 不錯

Claudine

伴侶同遊, 寵物同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
The property is currently being renovated but the rooms are great, clean, roomy and quiet. The carpet seems a little old but wasn’t too bad. There is construction things all around the property and that’s the only issue we had when walking to the brewery and our dog. They allow dogs for a $75 fee. They have a clean pool that is running. They have a gazebo with a bbq pit out front. The gym had dated equipment and the weight lifting equipment wasn’t working. Overall, it’s a nice place. The staff is friendly.
於 2024 年 5 月住了 1 晚
Zachary 於 2024年5月19日的回應
Dear Claudine, Thank you for taking the time to share your feedback with us regarding your stay at the Blanco River Hotel. Providing the highest level of quality service is our number one goal and we are pleased to hear we met those expectations for you while you were here. We certainly hope to have the opportunity to welcome you back again soon whenever your travels bring you back to Blanco, TX. Sincerely, Zachary Hannaman Front Office Supervisor.

10/10 優異

Diane

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
It was a dreary weekend of rain, fog and clouds in Blanco, but this hotel was cheerful and the staff friendly and helpful. The morning breakfast had good variety. It was an easy drive to the square to shop during Market Days.
於 2024 年 3 月住了 1 晚
Zachary Hannaman 於 2024年5月16日的回應
Dear Diane, Thank you for taking the time to share your feedback with us regarding your stay at the Blanco River Hotel. Providing the highest level of quality service is our number one goal and we are pleased to hear we met those expectations for you while you were here. We certainly hope to have the opportunity to welcome you back again soon whenever your travels bring you back to Blanco, TX. Sincerely, Zachary Hannaman Front Office Supervisor.

8/10 不錯

Elizabeth

於 2024 年 5 月住了 1 晚
Alexis Goodwin, General Manager 於 2024年5月13日的回應
Dear Elizabeth, Thank you for taking the time to share your feedback with us regarding your stay at the Blanco River Hotel. Providing the highest level of quality service is our number one goal and we are pleased to hear we met those expectations for you while you were here. We certainly hope to have the opportunity to welcome you back again soon whenever your travels bring you back to Blanco, TX. Sincerely, Alexis GoodwinGeneral Manager

10/10 優異

Iain (Stokesley)

於 2024 年 4 月住了 1 晚
Alexis Goodwin, General Manager 於 2024年5月4日的回應
Dear lain, Thank you for taking the time to share your feedback with us regarding your stay at the Blanco River Hotel. Providing the highest level of quality service is our number one goal. We are pleased to hear that you enjoyed your stay with us and certainly hope to have the opportunity to welcome you back again here soon. Sincerely, Alexis GoodwinGeneral Manager

8/10 不錯

Patrick

商務旅客
讚好:整潔度、職員與服務、設施服務和住宿狀況
They are remodeling so it will improve. I would like to see more available at breakfast… This morning they had biscuits & gravy, muffins, bagels or cereal. No fruit. No protein. All carbs. Would also like to see a vent fan in the bathroom. That aside, it was great and we will stay again.
於 2024 年 4 月住了 2 晚
Alexis Goodwin, General Manager 於 2024年4月29日的回應
Dear Patrick, Thank you for taking the time to share your feedback with us regarding your stay at the Blanco River Hotel. We certainly appreciate you bringing these items to our attention as we are working on improving the hotel throughout the remodel. I apologize for the items we were missing to meet the expectations of your stay. We certainly hope to have the opportunity to welcome you back to Blanco again soon whenever your travels bring you back out this way. Have a great week! Sincerely, Alexis GoodwinGeneral Manager

8/10 不錯

Ann

家人同遊
讚好:住宿狀況
Independent brand?
於 2024 年 4 月住了 1 晚
Alexis Goodwin, General Manager 於 2024年4月24日的回應
Dear Ann, Thank you for taking the time to share your feedback with us regarding your stay at the Blanco River Hotel. You are correct, the Blanco River Hotel is an independent brand. Prior to this, the hotel was a Best Western and the new owners re-branded it back in 2022.We certainly hope you enjoyed your time while you were here with us and we hope to have the opportunity to see you again whenever your travels bring you back to Blanco, TX. Sincerely, Alexis GoodwinGeneral Manager

8/10 不錯

Timothy

讚好:整潔度、職員與服務和住宿狀況
Right next to the Real Ale Brewery
於 2024 年 4 月住了 1 晚
Alexis Goodwin, General Manager 於 2024年4月22日的回應
Dear Timothy, Thank you for taking the time to share your feedback with us regarding your most recent stay at the Blanco River Hotel. We are pleased to hear that you enjoyed your stay with us as well as the location that we are in. We certainly hope to have the opportunity to welcome you back again soon! Sincerely, Alexis GoodwinGeneral Manager

6/10 一般

Robert (NORTH RICHLAND HILLS)

家人同遊
Lighting very poor over sink.
於 2024 年 4 月住了 2 晚
Alexis Goodwin, General Manager 於 2024年4月15日的回應
Dear Robert, Thank you for providing your feedback regarding your stay with us at the Blanco River Hotel. Providing the highest quality service is our number one goal and I am sorry to hear that we fell short in meeting this throughout your stay. I was able to confirm which room you stayed in and will be sure to see if our maintenance team can address this right away. We certainly hope to have the opportunity to welcome you back again to ensure your next stay will be better. Please don't hesitate to contact me if you have any further questions or concerns. Sincerely, Alexis GoodwinGeneral Manager

10/10 優異

Elizabeth

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
I’ve always loved this hotel. It’s nice and clean. The staff is very friendly.
於 2024 年 4 月住了 1 晚
Alexis Goodwin, General Manager 於 2024年4月5日的回應
Dear Elizabeth, Thank you for taking the time to share your feedback regarding your stay at the Blanco River Hotel. Providing the highest level of quality service is our number one goal and we are pleased to see that we met those expectations for you while you were here. We certainly look forward to welcoming you back again soon whenever your travels bring you back out to Blanco! Sincerely, Alexis Goodwin General Manager

10/10 優異

MARY

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Staff was soooo friendly and accommodating! Room was clean and comfortable. Will book again
於 2024 年 3 月住了 1 晚
Alexis Goodwin, General Manager 於 2024年4月1日的回應
Dear Mary, Thank you for taking the time to share your feedback with us regarding your stay at the Blanco River Hotel. Providing the highest level of customer service is our number one goal and we are pleased to see we met those expectations for you while you were staying with us. We certainly hope to have the opportunity to serve you again whenever your travels bring you back out to this area. Sincerely, Alexis GoodwinGeneral Manager

8/10 不錯

David

伴侶同遊
讚好:職員與服務和住宿狀況
不滿:設施服務
Nice place to stay. Hotel staff were awesome. Property under renovation, but that will be fine in time. More attention needs to be spent on room cleanliness. Carpet not vacuumed well, dusting. Etc.
Alexis Goodwin, General Manager 於 2024年3月25日的回應
Dear David, Thank you for taking the time to share your feedback with us regarding your stay at the Blanco River Hotel. Providing the highest level of quality service is our number one goal and we are certainly pleased with meeting those expectations for you while you were here. Please allow us to apologize for the renovation and cleanliness issues you encountered and faced while you were here. We are certainly are working on improving these areas as we speak and we surely hope to have the opportunity to welcome you back again soon. Sincerely, Alexis GoodwinGeneral Manager

10/10 優異

Barbara

伴侶同遊
讚好:整潔度、職員與服務和住宿狀況
customer friendly, staff was excellent!
於 2024 年 3 月住了 1 晚
Alexis Goodwin, General Manager 於 2024年3月18日的回應
Dear Barbara, Thank you for taking the time to share your feedback with us regarding your stay with us at the Blanco River Hotel. Providing the highest level of customer service is our number one goal and we are pleased to hear that you enjoyed your stay while you were here. We certainly hope to have the opportunity to welcome you back again soon once the renovation has been completed.Sincerely, Alexis GoodwinGeneral Manager

8/10 不錯

John

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
They were renovating but I’m sure it will be nice once they’re done. The room was very nice and spacious.
於 2024 年 3 月住了 1 晚
Alexis Goodwin, General Manager 於 2024年3月18日的回應
Dear John, Thank you for taking the time to share your feedback with us regarding your stay with us at the Blanco River Hotel. Providing the highest level of customer service is our number one goal and we are pleased to hear that you enjoyed your stay while you were here. We certainly hope to have the opportunity to welcome you back again soon once the renovation has been completed.Sincerely, Alexis GoodwinGeneral Manager

8/10 不錯

Laura D

家人同遊
讚好:整潔度、職員與服務和住宿狀況
Stayed only one night for a wedding. Would love to go back when I have time to explore
於 2024 年 1 月住了 1 晚
Alexis Goodwin, General Manager 於 2024年3月18日的回應
Dear Laura, Thank you for taking the time to share your feedback with us regarding your stay with us at the Blanco River Hotel. Providing the highest level of customer service is our number one goal and we are pleased to hear that you enjoyed your stay while you were here for the Wedding. We certainly hope to have the opportunity to welcome you back again soon once the renovation has been completed and when you have some more time to explore. Sincerely, Alexis GoodwinGeneral Manager

10/10 優異

Fernando

伴侶同遊, 多人同遊
讚好:整潔度、設施服務和住宿狀況
Clean and quiet
於 2024 年 3 月住了 1 晚
Alexis Goodwin, General Manager 於 2024年3月15日的回應
Dear Fernando, Thank you for taking the time to share your feedback with us regarding your stay at the Blanco River Hotel. Providing the highest level of quality service is our number one goal and we are pleased to have met those expectations for you while you were here. We certainly hope to have the opportunity to welcome you back again soon whenever your travels bring you back out this way. Sincerely, Alexis GoodwinGeneral Manager

6/10 一般

Erin

讚好:職員與服務
於 2024 年 3 月住了 2 晚
Alexis Goodwin, General Manager 於 2024年3月13日的回應
Dear Erin, Thank you for taking the time to share your feedback with us regarding your most recent stay at the Blanco River Hotel. Providing the highest level of quality service is our number one priority and it seems that we fell short in this throughout your experience while you were here. Please allow me to express my sincerest apologies as we are working to improve the hotel. I am very sorry that we lacked in your experience and hope to have the opportunity to make it up to you. We certainly hope to have the opportunity to welcome you back again soon whenever your travels bring you back out this way. Sincerely, Alexis GoodwinGeneral ManagerWe certainly hope

10/10 優異

Myra

讚好:整潔度、職員與服務和住宿狀況
於 2024 年 3 月住了 1 晚
Alexis Goodwin, General Manager 於 2024年3月13日的回應
Dear Myra, Thank you for taking the time to share your feedback with us regarding your stay at the Blanco River Hotel. Providing the highest level of quality service is our number one goal and we are pleased to see that we met those expectations for you while you were staying with us. We certainly hope to have the opportunity to welcome you back again soon whenever your travels bring you back to this area. Sincerely, Alexis GoodwinGeneral Manager

10/10 優異

Todd

家人同遊, 寵物同遊, 商務旅客
讚好:整潔度、職員與服務、設施服務和住宿狀況
Traveling quite a bit in the last year, I have been very discouraged by some of the places that we have stayed at, the pictures are never as nice as the reality. What a breath of fresh air this place was! The parking was excellent, the area that it is located in, Blanco, is very beautiful. You can tell that here, at the hotel, they are working to make improvements at the facility, but there was never any noise or inconvenience. The staff is super helpful, the room was so pretty and roomy! The beds were comfortable and everything was very clean. We were in the area for business and stayed two nights, but I would like to come back some day just to relax and explore, and when I do I defiantly will be staying here. Of all the places we stayed at on this trip this one was simply the best!
於 2024 年 3 月住了 2 晚
Alexis Goodwin, General Manager 於 2024年3月11日的回應
Dear Todd,Thank you for taking the time to share your experience with us from your stay with us at the Blanco River Hotel. Providing the highest level of quality service is our number one goal and we are pleased to hear that we met those expectations for you. It is certainly inspiring to hear the kind words you have shared as it is true, we are certainly working towards making this an even better place than before and I am glad that you saw that while you were here. We hope to have the opportunity to welcome you back again soon whenever your travels bring you back out this way. Sincerely, Alexis GoodwinGeneral Manager

10/10 優異

Tony

讚好:整潔度、職員與服務和住宿狀況
於 2024 年 3 月住了 1 晚
Alexis Goodwin, General Manager 於 2024年3月8日的回應
Dear Tony, Thank you for taking the time to share your feedback with us from your stay at the Blanco River Hotel. Providing the highest level of quality service is our number one goal and I am pleased to see that we met those expectations for you throughout your stay. We certainly hope to have the chance to welcome you back again soon after our renovations have been completed. Sincerely, Alexis GoodwinGeneral Manager

10/10 優異

Bryan (San Antonio)

讚好:整潔度、職員與服務和住宿狀況
於 2024 年 3 月住了 1 晚
Alexis Goodwin, General Manager 於 2024年3月5日的回應
Dear Bryan, Thank you for taking the time to share your feedback with us regarding your stay at the Blanco River Hotel. Providing the highest level of quality service is our number one goal and we are certainly pleased to see that we have met those expectations for you. Upon completion of our renovation, we certainly hope that your travels bring you back out this way. Sincerely, Alexis GoodwinGeneral Manager

10/10 優異

Jancy

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
This will be a wonderful place to stay once the improvements are complete. The room was great!
於 2024 年 3 月住了 1 晚
Alexis Goodwin, General Manager 於 2024年3月4日的回應
Dear Jancy, Thank you for taking the time to share your feedback with us regarding your stay at the Blanco River Hotel. We are pleased to hear that you enjoyed your room and we certainly look forward to welcoming you back again soon once the renovation is complete. Again, thank you for your comments and we look forward to seeing you again soon. Sincerely, Alexis GoodwinGeneral Manager

10/10 優異

Michele

讚好:整潔度、職員與服務、設施服務和住宿狀況
If I visit this area I will stay here again. The room size was awesome. Very roomy and updated decor.
於 2024 年 1 月住了 2 晚
Alexis Goodwin, General Manager 於 2024年2月21日的回應
Dear Michele, Thank you for taking the time to share your feedback with us regarding your most recent stay at the Blanco River Hotel. Providing the highest level of quality service is our number one goal and we are pleased to hear that you enjoyed your stay while you were here.We certainly hope that you'll plan to return to this area once the renovations of our public area have been completed. We hope to see you again soon! Sincerely, Alexis GoodwinGeneral Manager

10/10 優異

Andy

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Easy access. Great breakfast. Would stay there again.
於 2024 年 2 月住了 2 晚
Alexis Goodwin, General Manager 於 2024年2月21日的回應
Dear Andy, Thank you for sharing your feedback with us regarding your stay at the Blanco River Hotel. Providing the highest level of quality service is our number one goal. We are pleased to hear that you enjoyed your stay with us and certainly hope that you will return especially once the renovations have been completed. Sincerely, Alexis GoodwinGeneral Manager

6/10 一般

Cecilia

家人同遊
讚好:職員與服務和設施服務
不滿:住宿狀況
The hotel is pretty good actually. I love the room is spacious and i love they put such a huge couch in a king size bedroom. But too bad we got the bad experience of having the bed cover stained bad and disgusting stained. They need to be more attentive in supervising cleanliness. Overall we love our stay after the staff change our bed cover and blanket.
於 2024 年 2 月住了 1 晚
Alexis Goodwin, General Manager 於 2024年2月20日的回應
Dear Cecilia, Thank you for taking the time to share your feedback with us regarding your stay at the Blanco River Hotel. Providing the highest level of quality service is our number one goal. I am sincerely sorry that we fell short on meeting those expectations while you were here. We are working through some kinks and hoping to work towards fixing these issues moving forward to eliminate them from happening again. We certainly hope to have the opportunity to serve you again whenever your travels bring you back out to Blanco, TX. Sincerely, Alexis GoodwinGeneral Manager

10/10 優異

Alexander

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
The rooms are very big
於 2024 年 2 月住了 1 晚
Alexis Goodwin, General Manager 於 2024年2月19日的回應
Dear Alexander, Thank you for taking the time to share your feedback with us regarding your stay at the Blanco River Hotel. We are pleased to hear that you enjoyed your stay with us including the size of our rooms. We certainly hope to have the opportunity to serve you again whenever your travels bring you back to Blanco, TX! Sincerely, Alexis GoodwinGeneral Manager

8/10 不錯

Cheryl

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Excellent stay
This room runs a very close race with Winstar… very big n spacious… nice. Floors are clean and it did not smell musty. The lady at the front desk was very friendly n informative. We have been to several motels and some we may return to some NOT but this one will be a MUST because there are several things we want to come back n do. 😍👏
於 2024 年 2 月住了 1 晚
Alexis Goodwin, General Manager 於 2024年2月19日的回應
Dear Cheryl, Thank you for sharing your feedback regarding your most recent stay with us at the Blanco River Hotel. We are pleased to hear how much you enjoyed your stay while you were here and certainly hope to have the opportunity to serve you again whenever your travels bring you back out to Blanco, TX! Sincerely, Alexis GoodwinGeneral Manager

8/10 不錯

Ray

讚好:整潔度和職員與服務
於 2024 年 2 月住了 1 晚
Alexis Goodwin, General Manager 於 2024年2月12日的回應
Dear Ray, Thank you for sharing your feedback with us regarding your stay at the Blanco River Hotel. We are pleased to see that you enjoyed your stay with us and hope to have the opportunity to serve you again whenever your travels bring you back out this way. Sincerely, Alexis GoodwinGeneral Manager

10/10 優異

Sharon

於 2024 年 2 月住了 1 晚
Alexis Goodwin, General Manager 於 2024年2月9日的回應
Dear Sharon, Thank you for taking the time to share your feedback regarding your stay with us at the Blanco River Hotel. We are pleased to hear that you were satisfied with your stay and we surely hope to have the opportunity to welcome you back again soon. Sincerely, Alexis GoodwinGeneral Manager

10/10 優異

Lindsay

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
The water pressure in our shower was slightly less than we like and the bed felt fine at first, but then I ended up having back pain. But the hotel is under new management and undergoing a face lift. It would be nice to come back once all of the changes are made. That being said, it was pretty nice with how tucked away and quiet it was. It had everything we needed. It was clean and spacious.
於 2024 年 2 月住了 2 晚
Alexis Goodwin, General Manager 於 2024年2月6日的回應
Dear Lindsay, Thank you for taking the time to share your feedback with us regarding your most recent stay at the Blanco River Hotel. I am sorry to hear that your stay was less than subpar, but sincerely appreciate you noticing the fact that we are working on certain improvements to make this place better. We are actually expecting to begin public renovation this week which is exciting. We sure hope to have the chance to welcome you back again soon once those improvements have taken place. Sincerely, Alexis GoodwinGeneral Manager

8/10 不錯

Aaron

家人同遊
讚好:整潔度、職員與服務和住宿狀況
The place wasn’t bad at all. Rooms were nice. Breakfast buffet was adequate. And the pool wasn’t useable. Just minor things that needed to be addressed. But overall wasn’t bad. Would stay again if I was in the area.
於 2024 年 2 月住了 2 晚
Alexis Goodwin, General Manager 於 2024年2月5日的回應
Dear Aaron, Thank you for taking the time to share your feedback with us regarding your most recent stay at the Blanco River Hotel. We are pleased to hear that you enjoyed your stay overall. Rest assured, we are working on improvements in those areas and hope to offer a better experience to you the next time your travels bring you back out this way. Sincerely, Alexis GoodwinGeneral Manager

6/10 一般

Paul

家人同遊, 商務旅客
讚好:職員與服務
不滿:住宿狀況
Undergoing renovations. Back of property strewn with debris. Front desk dark and uninviting. However very friendly and helpful staff. They are stuck doing the best they can in the midst of the remodeling. The room was okay. Bath towels were pretty sad. Breakfast was not good at all.
於 2024 年 2 月住了 2 晚
Alexis Goodwin, General Manager 於 2024年2月5日的回應
Dear Paul, Thank you for taking the time to share your feedback with us regarding your stay at the Blanco River Hotel. Please allow me to express my sincerest apologies for the issues you had to overcome throughout your stay at our property. I completely understand how you must be feeling and I am sorry that we have fallen short on meeting those expectations. Throughout these next few months, I promise you that we are taking proper action steps to improve this all to allow for a better experience for our guests. We surely hope to have the opportunity to welcome you back again once these improvements have taken place. Sincerely, Alexis GoodwinGeneral Manager

10/10 優異

Scott

讚好:整潔度、職員與服務、設施服務和住宿狀況
Nice and quiet. Great view. Staff was professional and Courteous. Had a great time. No problems.
於 2024 年 2 月住了 2 晚
Alexis Goodwin, General Manager 於 2024年2月5日的回應
Dear Scott, Thank you for taking the time to share your feedback with us regarding your stay at the Blanco River Hotel. We are pleased to hear that you enjoyed your stay. We hope to have the opportunity again to serve you whenever your travels bring you back to this area. Sincerely, Alexis GoodwinGeneral Manager

10/10 優異

Lynette

於 2024 年 2 月住了 1 晚
Alexis Goodwin, General Manager 於 2024年3月21日的回應
Dear Lynette, Thank you for taking the time to share your feedback with us regarding your stay at the Blanco River Hotel. Providing the highest level of quality service is our number one goal and we are pleased to see that we have met those expectations for you while you were here. We certainly hope to have the opportunity to welcome you back again soon whenever your travels bring you back out to this area. Sincerely, Alexis GoodwinGeneral Manager

10/10 優異

Charles

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Especially impressed with Alexis on front desk her professionalism friendliness And cheerful attitude made my stay a delight. She was extremely helpful and pointing out interesting and fun things to do.
於 2024 年 2 月住了 1 晚
Alexis Goodwin, General Manager 於 2024年2月2日的回應
Charles, Thank you for choosing to stay with the Blanco River Hotel. It was an absolute pleasure having you and Scott with us yesterday. I am so pleased to hear that the both of you enjoyed your stay during your short trip to Blanco. I apologize for missing the both of you this morning. We hope to have the chance to welcome you back to our wonderful city again soon. Sincerely, Alexis GoodwinGeneral Manager

10/10 優異

Pamela

伴侶同遊
讚好:整潔度和設施服務
Room was large and comfortable
於 2024 年 1 月住了 2 晚
Alexis Goodwin, General Manager 於 2024年1月29日的回應
Dear Pamela, Thank you for choosing to share your feedback with us regarding your stay at the Blanco River Hotel. We are pleased to hear that you enjoyed your stay as well as your guestroom. We hope to have the opportunity to welcome you back soon. Sincerely,Alexis GoodwinGeneral Manager

8/10 不錯

Donald (New Braunfels)

讚好:整潔度、職員與服務和住宿狀況
Room are very nice and plenty of room to move around. Location is close real beer brewery and distillery, where you can take tours. Plenty of places to eat. Overall, good stay..
於 2024 年 1 月住了 2 晚
Alexis Goodwin, General Manager 於 2024年1月29日的回應
Dear Donald, Thank you for sharing your feedback with us regarding your stay at the Blanco River Hotel. We are pleased to hear that you enjoyed your stay and the location of our hotel. We hope to have the opportunity to welcome you back again soon. Sincerely, Alexis GoodwinGeneral Manager

8/10 不錯

Joel (Arlington)

家人同遊
讚好:整潔度、職員與服務和設施服務
於 2024 年 1 月住了 2 晚
Alexis Goodwin, General Manager 於 2024年1月22日的回應
Dear Joel, Thank you for taking the time to share your feedback with us regarding your most recent stay at the Blanco River Hotel. We are pleased to hear that you enjoyed your stay with us. However, please let us know if there might have been anything that you may have noticed we are in need of improvement on. Please don't hesitate to let us know as this is one of our ways on how we can improve. We surely hope to have the opportunity to welcome you back again soon whenever your travels bring you back out to this area. Sincerely, Alexis GoodwinGeneral Manager

10/10 優異

Bill

於 2024 年 1 月住了 1 晚
Alexis Goodwin, General Manager 於 2024年2月8日的回應
Dear Bill, Thank you for sharing your feedback with us regarding your stay at the Blanco River Hotel. We are pleased to see that you were satisfied with your stay and we surely hope to have the opportunity to welcome you back again soon. Sincerely, Alexis GoodwinGeneral Manager

10/10 優異

Angela

伴侶同遊
讚好:整潔度、職員與服務和住宿狀況
Nicely updated room, comfortable and clean.
於 2024 年 1 月住了 1 晚
Alexis Goodwin, General Manager 於 2024年1月16日的回應
Dear Angela, Thank you for taking the time to share your feedback with us regarding your stay at the Blanco River Hotel. We are pleased to hear that you enjoyed your stay while you were here. We hope to have the opportunity to welcome you back again soon. Sincerely, Alexis GoodwinGeneral Manager

10/10 優異

Anthony

於 2024 年 1 月住了 1 晚
Alexis Goodwin, General Manager 於 2024年2月1日的回應
Dear Anthony, Thank you for taking the time to share your experience from your stay with the Blanco River Hotel. We are pleased to see that you were satisfied with your stay. We sure hope to have the opportunity to welcome you back again whenever your travels bring you back to this area. Sincerely, Alexis GoodwinGeneral Manager

10/10 優異

Mayra

親子同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
The room was clean, and staff was nice
於 2023 年 12 月住了 1 晚
Alexis Goodwin, General Manager 於 2024年1月12日的回應
Dear Mayra, Thank you for taking the time to share your feedback with us regarding your most recent stay at the Blanco River Hotel. We are pleased to hear that you enjoyed your stay with us. We hope to see you again whenever your travels bring you back out this way. Sincerely, Alexis GoodwinGeneral Manager

8/10 不錯

William

家人同遊
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2024 年 1 月住了 2 晚
Alexis Goodwin, General Manager 於 2024年1月8日的回應
Dear William, Thank you for taking the time to share your feedback with us regarding your most recent stay at the Blanco River Hotel. We are pleased to hear that you enjoyed your stay and hope to have the opportunity to serve you again whenever your travels bring you back to this area. Sincerely, Alexis Goodwin General Manager

10/10 優異

Sydney

讚好:整潔度、職員與服務和住宿狀況
friendly staff, convenient location
於 2023 年 12 月住了 2 晚
Alexis Goodwin, General Manager 於 2024年1月8日的回應
Dear Sydney, Thank you for taking the time to share your feedback with us from your stay at the Blanco River Hotel. We are pleased to hear that you enjoyed your stay and we surely hope to have the opportunity to welcome you back again soon whenever your travels bring you back to this area. Sincerely, Alexis Goodwin, General Manager

10/10 優異

Melissa

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 12 月住了 1 晚
Alexis Goodwin, General Manager 於 2024年1月2日的回應
Dear Melissa, Thank you for taking the time to share your feedback with us regarding your stay at the Blanco River Hotel. We are pleased to see that you fully enjoyed your stay while you were here with us. We surely hope to have the opportunity to welcome you again soon whenever your travels bring you back out this way. Thank you for choosing to stay with us and wishing you and your family a Happy New Year! Sincerely, Alexis GoodwinGeneral Manager

6/10 一般

Pornpa

親子同遊
不滿:職員與服務、設施服務和住宿狀況
Not well-maintained. Should not be rated as a 4 star hotel.
於 2023 年 12 月住了 2 晚
Alexis Goodwin, General Manager 於 2024年1月2日的回應
Hello, Thank you for taking the time to share your feedback with us from your most recent stay at the Blanco River Hotel. Providing the highest level of service is our number one priority and I am sorry to hear that we fell short in meeting those expectations for you. As you have seen, we are currently in the works of finalizing our public area renovation including our breakfast area. Although, this is not an excuse, I would like to sincerely apologize to you and your family for the issues you did experience. In the near future, we surely hope to have the opportunity to turn this place around. Again, thank you for sharing your comments and we hope to have the opportunity to welcome you back again soon to make up for this. Sincerely, Alexis Goodwin General Manager

2/10 很差

jonathan plancarte

親子同遊
不滿:職員與服務和設施服務
Bad reception, not gently, doesnt works the printer...
於 2023 年 12 月住了 1 晚
Alexis Goodwin, General Manager 於 2024年1月2日的回應
Dear Jonathan, Thank you for taking the time to share your feedback with us regarding your most recent stay at the Blanco River Hotel. Providing the highest level of customer service is our number one priority and it seems that we have fell short on this. Please allow me to express my sincerest apologies for the issues you encountered while you were here. I will be sure to address your comments with the team to find areas on how we can improve. Thank you again and we wish you a Happy New Year! Sincerely, Alexis GoodwinGeneral Manager

10/10 優異

Scott

於 2023 年 12 月住了 1 晚
Alexis Goodwin, General Manager 於 2024年1月15日的回應
Dear Scott, Thank you for taking the time to share your feedback with us regarding your most recent stay at the Blanco River Hotel. We are pleased to hear that you enjoyed your stay with us. We hope that whenever your travels bring you back to this area that you will choose to stay at the Blanco River Hotel. Have a wonderful New Year! Sincerely, Alexis GoodwinGeneral Manager

6/10 一般

真實旅客

家人同遊
讚好:職員與服務和客房舒適度
We have to move to different room because the couch smells so bad
於 2023 年 12 月住了 1 晚
Alexis Goodwin, General Manager 於 2023年12月26日的回應
Dear Valued Guest, Thank you for taking the time to share your feedback with us regarding your stay at the Blanco River Hotel. Providing the best level of service is our top priority and it seems that we fell short in meeting those expectations upon your arrival to your guestroom. Please allow me to express my sincerest apologies for the issue you had faced while entering your room. This is definitely not the first impression we wanted to make for you and we are very sorry. We will be sure to take a look into this to get this issue resolved immediately. Can you recall which room number you were supposed to be staying? Again, please accept my sincerest apologies for this matter. We surely hope that we have the opportunity to welcome you back again to make this up to you whenever your travels bring you back this way. Sincerely, Alexis GoodwinGeneral Manager

10/10 優異

John

Alexis Goodwin, General Manager 於 2023年12月26日的回應
Dear John, Thank you for taking the time to provide your feedback regarding your stay with us at the Blanco River Hotel. We are pleased to note that you enjoyed your stay while you were here. As we are working through the construction phase and improving the hotel, please let us know if there was anything that needed improving while you were here. We surely hope to have the opportunity to welcome you back again soon whenever your travels bring you back to this area. Sincerely, Alexis GoodwinGeneral Manager