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博卡拉頓索內斯塔精選酒店的評價

3 out of 5
博卡拉頓索內斯塔精選酒店
2000 NW Executive Center Circle, Boca Raton, FL

評價

8.0

很好

10 分評分，優異；1000 則評價中有 466 則" "
8 分評分，不錯；1000 則評價中有 241 則" "
6 分評分，一般；1000 則評價中有 143 則" "
4 分評分，欠佳；1000 則評價中有 71 則" "
2 分評分，很差；1000 則評價中有 79 則" "

8.4/10 

整潔度

8.2/10 

職員與服務

7.8/10 

設施服務

8.0/10 

住宿狀況

8.2/10 

環保程度

評價

10/10 優異

kim (jacksonville)

讚好：整潔度、職員與服務、設施服務和住宿狀況
I love staying at this hotel when it's for pleasure and business
於 2024 年 5 月住了 2 晚
Roberto Hernandez Operations Manager 於 2024年5月21日的回應
Thank you for staying with us

10/10 優異

Marilag (Paramus)

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 2 月住了 3 晚
Roberto Hernandez Operations Manager 於 2024年5月20日的回應
Thank you for staying with

10/10 優異

Tomasz

讚好：整潔度
於 2024 年 5 月住了 1 晚
Roberto Hernandez Operations Manager 於 2024年5月16日的回應
Thank you for staying with us

10/10 優異

Joscheb

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Awesome stay for me and my wife. It was really nice and comfortable. A few cosmetic things that were a little off but it wasn’t anything that would make a person not enjoy where they are. Would definitely recommend.
於 2024 年 5 月住了 1 晚
Roberto Hernandez Operations Manager 於 2024年5月16日的回應
thank you for staying with us.

4/10 欠佳

Bernerham

家人同遊, 商務旅客
不滿：整潔度、設施服務和住宿狀況
El AC ESTABA MAL Y EL AGUA DEL AIRE ESTABA EN LA ALFOMBRA
於 2024 年 5 月住了 2 晚
Roberto Hernandez Operations Manager 於 2024年5月14日的回應
Sorry for issues

8/10 不錯

Lee

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 5 月住了 2 晚
Roberto Hernandez Operations Manager 於 2024年5月14日的回應
Sorry for issues

6/10 一般

Jeffrey D

讚好：整潔度、職員與服務和設施服務
No hot water for two days. Ugh
於 2024 年 4 月住了 3 晚
Roberto Hernandez Operations Manager 於 2024年5月13日的回應
Sorry of the issues while you were here

10/10 優異

Alessandra

家人同遊, 親子同遊, 多人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Restaurant next.door was.amazing and affordable hotel well.very clean
於 2024 年 4 月住了 1 晚
Roberto Hernandez Operations Manager 於 2024年5月12日的回應
Thank you for staying with us.

6/10 一般

Manpreet Singh

讚好：住宿狀況
於 2024 年 5 月住了 1 晚
Roberto Hernandez Operations Manager 於 2024年5月12日的回應
Thank you for staying with us

2/10 很差

Javier

伴侶同遊
不滿：職員與服務和設施服務
La señorita de recepción (de tez blanca y de lentes) del turno nocturno de ayer martes 7 de Mayo del 2024 aproximadamente a las 9 pm, ante mi reclamo de como no se había hecho un refresh de mi habitación la 335, procedió a decirme que yo no tenia la razón de solicitarlo pese a que mi pedido estaba registrado en la bitácora del hotel ese dia, ante esa situación decidí alejarme de la recepción, no sin antes dejar sentado de palabra mi reclamo, en ese instante la señorita procedió a gritarme desde la recepción y luego corrió hacia el pasillo donde yo estaba caminando hacia el ascensor para dirigirme a mi habitación y me grito que debo LARGARME EN ESE INSTANTE DE SU HOTEL y QUE IBA A LLAMAR A LA POLICÍA PARA QUE ME SAQUEN LA CALLE, como si yo fuera un delincuente, luego de eso ni mi esposa ni yo pudimos dormir ya que no sabíamos en que instante llegaria la policía a sacarnos de nuestra habitación. La verdad es que un momento muy TERRIBLE y por eso no recomiendo se hospeden en este hotel a menos que corrijan esos errores y para eso deberían empezar despidiendo a la recepcionista que me faltó al respeto, me agredió verbalmente y me amenazó. Cabe indicar que soy un socio PLATINUM de EXPEDIA y jamás antes había tenido una experiencia tan FEA.
於 2024 年 5 月住了 1 晚
Roberto Hernandez Operations Manager 於 2024年5月9日的回應
First and foremost I would like to take this opportunity to sincerely apologize for the issues you encountered! It's our priority to exceed each guest's expectations with overall quality and service and we are very sorry that we fell short on your most recent stay. I personally would like to take this opportunity to apologize for your experience we are taking this opportunity to review your comments and look into additional service opportunities to better serve our guests. I can ensure you I will use it as the necessary re-training opportunity for my team to ensure they are used to improve our guest's experience.Again, I am very sorry again for any inconvenience this has caused you with your recent stay and hope you will give us another opportunity in the future. Once again thank you for your feedback, as it is guests such as yourself that help us improve each day. And it saddens me to hear we missed the mark with your visit. I will be sure to share your experience with our entire team so we may make the necessary adjustments to improve our service standards. Again thank you for you writing this review and sharing your experience with our hotel and we hope that you allow us another opportunity in the future to show you what hospitality we are capable of.

6/10 一般

Arianna

不滿：職員與服務
於 2024 年 5 月住了 1 晚
Roberto Hernandez Operations Manager 於 2024年5月9日的回應
Thank you for staying with us

10/10 優異

Juliet (Kissimmee)

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
I like that it is close several restaurants and the highway.
於 2024 年 4 月住了 2 晚
Roberto Hernandez Operations Manager 於 2024年5月9日的回應
Thank you for staying with us

6/10 一般

Rita

伴侶同遊, 寵物同遊
The location is great in terms of shopping and dining. It's right in the heart of Boca Raton. We're from the area and stayed because of construction in our home. However, it's close to the highway, the train AND the executive airport--so it's NOISY. Be prepared. Unfortunately, the only good thing about this hotel for us was that it's pet friendly. Other than that, it was disappointing. Little or no hot water, tiny fridge, annoying room keys/readers that had to constantly be remade, HARD bed, pool not working--the list goes on. I would not recommend this hotel if you're staying in the BR area.
於 2024 年 4 月住了 8 晚
Molly 於 2024年5月7日的回應
Good Afternoon, thank you so much for your feedback

10/10 優異

Tze yu

商務旅客
讚好：整潔度、職員與服務、設施服務和住宿狀況
Close to a event center I attended
於 2024 年 4 月住了 2 晚

8/10 不錯

Avivit

讚好：整潔度、職員與服務和住宿狀況
Good value for the price and good location
於 2024 年 5 月住了 1 晚
Roberto Hernandez Operations Manager 於 2024年5月5日的回應
Good Morning,We are so excited to see that you had such a wonderful stay with us recently. We are extremely grateful and appreciate you taking a moment out of your busy day to leave this exceptional review. We hope and look forward to seeing you again very soon when you are in the Boca Raton area!

10/10 優異

Anirban

讚好：整潔度、職員與服務和住宿狀況
Stay was good. Lobby was filled with rose smell.
於 2024 年 5 月住了 1 晚
Roberto Hernandez Operations Manager 於 2024年5月5日的回應
Good Morning, We are so excited to see that you had such a wonderful stay with us recently. We are extremely grateful and appreciate you taking a moment out of your busy day to leave this exceptional review. We hope and look forward to seeing you again very soon when you are in the Boca Raton area!

10/10 優異

ANDERSON

商務旅客
讚好：整潔度、職員與服務、設施服務和住宿狀況
There is something always going on like his time one of the elevators was not working
於 2024 年 5 月住了 2 晚
Roberto Hernandez Operations Manager 於 2024年5月5日的回應
Good Morning, We see that you had less than an enjoyable stay with us recently. We are extremely grateful and appreciate you taking a moment out of your busy day to leave this review. As its guests like yourself that allow us the opportunity to learn of service improvements that we may not be aware of. We are sorry to hear that the ekevators were not function correctly I will be sure to share these concerns with our engineering department so we may rectify the issue. Again thank you for you writing this review and sharing your experience with our hotel and we hope that you allow us another opportunity in the future to show you what hospitality we are capable of.

10/10 優異

Joshua

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Everything about this place make me want to come back and visit .. thank u for everything.. 🙏😊💖
於 2024 年 4 月住了 3 晚
Roberto Hernandez Operations Manager 於 2024年5月5日的回應
Good Morning,We are so excited to see that you had such a wonderful stay with us recently. We are extremely grateful and appreciate you taking a moment out of your busy day to leave this exceptional review. We hope and look forward to seeing you again very soon when you are in the Boca Raton area!

6/10 一般

HollyJane

於 2024 年 4 月住了 3 晚
Roberto Hernandez Operations Manager 於 2024年5月5日的回應
Thank you for staying with us.

8/10 不錯

Helen

讚好：整潔度、職員與服務、設施服務和住宿狀況
Stayed here multiple times and will stay again. Arrival night water was not hot but had hot water next morning.
於 2024 年 4 月住了 1 晚
Roberto Hernandez Operations Manager 於 2024年5月5日的回應
Good Morning,We see that you had less than an enjoyable stay with us recently. We are extremely grateful and appreciate you taking a moment out of your busy day to leave this review. As its guests like yourself that allow us the opportunity to learn of service improvements that we may not be aware of. We are sorry to hear that the water was not hot in the morning. I will be sure to share these concerns with our engineering department so we may rectify the issue. Again thank you for you writing this review and sharing your experience with our hotel and we hope that you allow us another opportunity in the future to show you what hospitality we are capable of.

10/10 優異

Melissa

於 2024 年 4 月住了 2 晚
Roberto Hernandez Operations Manager 於 2024年5月21日的回應
Thank you for staying with us

10/10 優異

Wilberto

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 4 月住了 2 晚
Molly 於 2024年5月2日的回應
Thanks for your feedback

10/10 優異

edwin

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Algo antigua, pero cumplió con lo requerido
於 2024 年 2 月住了 4 晚
Roberto Hernandez Operations Manager 於 2024年5月1日的回應
thank you

10/10 優異

Michael (Delray Beach)

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
So convenient and comfortable
於 2024 年 4 月住了 2 晚

6/10 一般

Wilfredo

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 4 月住了 2 晚
Roberto Hernandez Operations Manager 於 2024年5月1日的回應
Thank you

10/10 優異

Daniel

讚好：整潔度、職員與服務、設施服務和住宿狀況
Clean rooms, safe location
於 2024 年 4 月住了 1 晚
Roberto Hernandez Operations Manager 於 2024年4月29日的回應
Thank you

8/10 不錯

jennifer

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 4 月住了 3 晚
Roberto Hernandez Operations Manager 於 2024年4月29日的回應
thank you

4/10 欠佳

Rosanna

伴侶同遊
不滿：設施服務和住宿狀況
First day we arrived room was clean. The second and third day room was not cleaned nor was the bed made. There was a problem with the hot water with was brought up to the front desk and they informed us by the end of the day it would be fixed. It wasn't and staff were not worried if you took a warm shower. Im a little disappointed and don't think I could go back.
於 2024 年 4 月住了 3 晚
Roberto Hernandez Operations Manager 於 2024年4月28日的回應
First and foremost I would like to take this opportunity to sincerely apologize for the issues you encountered! It's our priority to exceed each guest's expectations with overall quality and service and we are very sorry that we fell short on your most recent stay. I personally would like to take this opportunity to apologize for your experience we are taking this opportunity to review your comments and look into additional service opportunities to better serve our guests. I can ensure you I will use it as the necessary re-training opportunity for my team to ensure they are used to improve our guest's experience.Again, I am very sorry again for any inconvenience this has caused you with your recent stay and hope you will give us another opportunity in the future. Once again thank you for your feedback, as it is guests such as yourself that help us improve each day. And it saddens me to hear we missed the mark with your visit. I will be sure to share your experience with our entire team so we may make the necessary adjustments to improve our service standards. Again thank you for you writing this review and sharing your experience with our hotel and we hope that you allow us another opportunity in the future to show you what hospitality we are capable of.

8/10 不錯

Marjorie

家人同遊
讚好：整潔度、職員與服務和住宿狀況
Unfortunately, the pool was closed for repairs as was the deck area. It would have been nice to still have access to the lounge chairs for sun bathing.
於 2024 年 4 月住了 2 晚
Roberto Hernandez Operations Manager 於 2024年4月28日的回應
Sorry for the issues you encounter.

10/10 優異

Marielisa

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Excelente
於 2024 年 4 月住了 2 晚
Molly 於 2024年5月2日的回應
Thanks for your feedback

10/10 優異

Chanda

於 2024 年 4 月住了 1 晚
Roberto Hernandez Operations Manager 於 2024年5月17日的回應
Thank you for staying with us

10/10 優異

Godfrey

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 4 月住了 2 晚
Roberto Hernandez Operations Manager 於 2024年4月28日的回應
Thank you

8/10 不錯

Renald

讚好：整潔度、職員與服務和住宿狀況
Clean and smell good.
於 2024 年 4 月住了 1 晚
Roberto Hernandez Operations Manager 於 2024年4月26日的回應
Thank you

4/10 欠佳

Ronallie

不滿：整潔度和住宿狀況
This property used to be a courtyard Marriot and I loved it there so I stayed there twice . On both occasions l had problems with the room. This time the toilet overflowed, the refrigerator didn’t work and despite changing it out 3 times it still didn’t work and so all my items had to be thrown out. I was very disappointed with the casual response from the one of the front desk manager Robert . He seemed to have grown fed up with my complaints but they were real issues! The owners should consider upgrading this property . Am still waiting on my final invoice since I check out out on Sunday.
於 2024 年 4 月住了 3 晚
Roberto Hernandez Operations Manager 於 2024年5月1日的回應
Credit was issues after check out. Response to guest wasn't casual just wanted to resolve issues as quickly as possible.

10/10 優異

Ezai

讚好：整潔度、職員與服務和住宿狀況
i love it
於 2024 年 4 月住了 1 晚
Hector Martinez - Hotel Manager 於 2024年4月25日的回應
Thank you for your feedback.

10/10 優異

Jaray

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
The property was very quiet and nice. The staff were very friendly and respectful. I would definitely recommend and enjoyed the stay.
於 2024 年 4 月住了 2 晚
Roberto Hernandez Operations Manager 於 2024年4月23日的回應
Thank you

2/10 很差

Nadia

讚好：整潔度、設施服務和住宿狀況
不滿：職員與服務
?
於 2024 年 4 月住了 1 晚
Roberto Hernandez Operations Manager 於 2024年4月23日的回應
Thank you for taking the time to provide feedback on your recent stay. Please know that your feedback is extremely important for us to continue to improve our service. We strive to offer a smooth and comfortable stay for our guests and it seems we fell short

4/10 欠佳

Anthony

不滿：住宿狀況
The pool was closed and the main elevator didn't work
於 2024 年 4 月住了 1 晚
Roberto Hernandez Operations Manager 於 2024年4月23日的回應
We are sorry for the issues.

10/10 優異

Billy

讚好：整潔度、職員與服務、設施服務和住宿狀況
Great staff, helped me with an early check-in
於 2024 年 4 月住了 1 晚
Roberto Hernandez Operations Manager 於 2024年4月23日的回應
Thank you

8/10 不錯

Ian

讚好：整潔度、職員與服務、設施服務和住宿狀況
Over all great property to stay at
於 2024 年 4 月住了 1 晚
Roberto Hernandez Operations Manager 於 2024年4月23日的回應
thank you

10/10 優異

JANE

商務旅客
Nice spot good restaurants near by .. good pool nice staff Is being updated which is positive
於 2024 年 2 月住了 3 晚
Roberto Hernandez Operations Manager 於 2024年4月21日的回應
Thank you

10/10 優異

Mark (Ham Lake)

商務旅客
讚好：整潔度、職員與服務、設施服務和住宿狀況
Great property
於 2024 年 4 月住了 1 晚
Roberto Hernandez Operations Manager 於 2024年4月21日的回應
Thank you

10/10 優異

Stephen

伴侶同遊
讚好：整潔度和職員與服務
Only one elevator was working. We had to walk with our bags all the way down the first floor corridor to get to the working elevator. Then walk all the way back down the second floor corridor to get to our room. Of course, exercize is good for you, lol.
於 2024 年 4 月住了 1 晚
Roberto Hernandez Operations Manager 於 2024年4月21日的回應
thank you for staying we us

10/10 優異

ivan

讚好：整潔度、職員與服務和住宿狀況
Friendly staff, took care fo my needs.
於 2024 年 4 月住了 1 晚
Roberto Hernandez Operations Manager 於 2024年4月20日的回應
thank you

10/10 優異

Cristiane

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
This is the second time I have stayed here. I’ll definitely come here the next time I need a place to stay while in this area. Great place, very clean snd quiet.
於 2024 年 4 月住了 1 晚
Roberto Hernandez Operations Manager 於 2024年4月20日的回應
Thank you

6/10 一般

Anne

多人同遊
讚好：住宿狀況
The internet was giving them problems so we had to wait 20 minutes to check in and they expected it to continue shutting down the rest of the evening. The pool was drained.
於 2024 年 4 月住了 1 晚
Roberto Hernandez Operations Manager 於 2024年4月18日的回應
we are sorry for your experience.

6/10 一般

Daniel

讚好：職員與服務
Elevator was not working. My shower did not drain. Air conditioning unit smelled not sanitary.
於 2024 年 3 月住了 1 晚
Roberto Hernandez Operations Manager 於 2024年4月17日的回應
First and foremost I would like to take this opportunity to sincerely apologize for the issues you encountered! It's our priority to exceed each guest's expectations with overall quality and service and we are very sorry that we fell short on your most recent stay. I personally would like to take this opportunity to apologize for your experience we are taking this opportunity to review your comments and look into additional service opportunities to better serve our guests. I can ensure you I will use it as the necessary re-training opportunity for my team to ensure they are used to improve our guest's experience.Again, I am very sorry again for any inconvenience this has caused you with your recent stay and hope you will give us another opportunity in the future. Once again thank you for your feedback, as it is guests such as yourself that help us improve each day. And it saddens me to hear we missed the mark with your visit. I will be sure to share your experience with our entire team so we may make the necessary adjustments to improve our service standards. Again thank you for you writing this review and sharing your experience with our hotel and we hope that you allow us another opportunity in the future to show you what hospitality we are capable of.

8/10 不錯

Nadia

於 2024 年 4 月住了 1 晚
Roberto Hernandez Operations Manager 於 2024年5月7日的回應
Thank you for stay with us.

8/10 不錯

Michelle

讚好：整潔度和職員與服務
於 2024 年 4 月住了 5 晚
Roberto Hernandez Operations Manager 於 2024年4月17日的回應
Thank you

6/10 一般

Kimberly

伴侶同遊
The property was ok when you shower the water leaks on the ground and the bathroom takes forever to flush down other then that this property is pretty quite and at this time pool and jacuzzi was close I wish it said that on their website before I booked
於 2024 年 4 月住了 1 晚
Roberto Hernandez Operations Manager 於 2024年4月17日的回應
Sorry you didn't have a good experience