“Not clean. Counted four cockroaches in our room in four days. Toilets and shower not working properly. The room smelled like a sewage. Too far away from the hotspots and restaurants except for the Spanish one next to it.”
"The hotel was beautiful although not quite ‘zen’ as the name suggests. The hotel seemed to have a deal with tour groups so there was constant bus loads of tourist groups coming through which turned the bar into a bubbling tourist spot with people pushing and shoving your tables and drinks rather than a relaxing place to enjoy your drink as the sun went down. Seems like the hotel needs to work on their zen vibe.
The rooms were beautiful, comfortable beds and a good size. Cleanliness was ok but inconsistent, once our door was left open which was a security risk especially because of the sheer volume of non-guests staying there!
Food was mainly good although issues with meat in food despite informing them of vegetarian diets. You have to prebook the breakfast in the morning so they can have the food ready for you but a few times we came in the morning and had to wait over half an hour for our breakfast - no apologies. It was a very inconsistent service!
Bar staff at the pool had good consistent customer service. There was one lady at the reception that was always friendly and worked really hard to resolve problems, so we appreciate her help a lot! The manager was also very helpful and accommodating so thank you to her! "
