The room was fine. We returned our rental car the night before check-out because we had an early morning flight. I then called the hotel to request that the hotel shuttle pick us up from the rental car center at the airport, and I was told we'd have to wait 30 minutes, but that the shuttle may or may not be able to pick us up. I was under the impression that the shuttle was available when we would need it. We had to take an Uber back to the hotel, therefore spending more money than we had planned. If the hotel doesn't have regular shuttle service, then they shouldn't advertise that they do.