4/10 欠佳
Pamela
2024年6月13日
讚好:整潔度和住宿狀況
Had to retrieve my own car from valet due to the service being closed at 6:15 am and was not informed when dropped my car.
Requested rollaway. Called day of reservation, was told it’s in comments that we need one, check in and I request it, she’s says ok. At 9:30 pm “where is roll away?” I’m then informed they don’t have them anymore since they ve renovated hotel.
Disappointing experience and no effort by staff to apologize or offer solution.
Pamela
於 2024 年 6 月住了 1 晚