The staff are wonderful.
Super friendly, accommodating and just lovely people.
The hotel is currently undergoing refurbishment which isn’t a problem- so there were rolls of carpet around and areas out of access, but that didn’t impact our stay.
The room is comfortable, lovely pillow options, comfy bed and a new shower room.
The toilet roll holder in the bathroom is physically unreachable from the toilet, so a little style of substance in this case.
The hotel is close to the M5, however we had no issues with noise and slept very well.
As certain areas are closed, this impacts how you exit the property as this signage is currently redundant.
This resulted in 5 adults and a dog, not all known to each other, walking around and around, multiple times for 10 minutes trying to get out.
All the signage was wrong and led to a dead end.
We ended up going out of the fire door as we were all late for our prior engagements.
It’s madness when you cannot leave a property!
We spoke to the staff when we left that they need to do the customer journey and update the signage accordingly.
I would normally laugh about it, but we were late to a surprise party because we couldn’t leave and that’s not okay.