布魯塞爾-首都大區浪漫酒店

「fantastic hotel, cozy room, helpful receptionist and technician as the room door couldn't lock properly. many nice restaurants nearby and close to tram station.」

「I request a higher floor , and hotel staff can also help us to bring the luggage to 1st floor for the lift. They are helpful . 」

「I booked the privilege room online, but when I arrived, the room offered to me is quite different with the pictures showed in the website. I doubt they gave me a basic room instead but when I asked them in the reception, no one sloved my question. One guy only ask me whether I need to call the manager, but when I said yes, no one contact me then」

「Nice hotel」

「Hotel constantly tries to upsell - get spammed with emails before arrival about add ons. Was told at reception on arrival at 1.30pm that the room was ready, but hotel policy was that I couldn’t be given the key until 3pm. Asked for luggage storage and was directed to take my suitcase down a flight of stairs and then had to pay a further fee for luggage storage. Unfriendly staff - there are better options around, so don’t bother here.」

「Hotel was clean but looked very tired in all areas. Looks as though trying to cut costs where ever possible. Two examples taking fridges out the rooms and not allowing air conditioning to be turned on.」