Helpful staff disappointed with evening meal but staff dealt with issues promptly
Amanda
於 2024 年 5 月住了 2 晚
4/10 欠佳
Jeff
2024年5月12日
Breakfast break should be made clearer I was expecting an English breakfast
Jeff
於 2024 年 5 月住了 1 晚
8/10 不錯
carys
家人同遊
2024年5月6日
讚好:整潔度、職員與服務和設施服務
We stayed for one night at the Kings Arms in Otterton. A beautiful village and a beautiful country pub. We met some friend and enjoyed an evening meal and some drinks together. Staff were very helpful, accommodating and polite. My only criticism was the shower, which had a pretty low wster flow rate. I would be hapoy to eat, drink and stay here again.
carys
於 2024 年 5 月住了 1 晚
10/10 優異
steve
2024年5月2日
讚好:整潔度、職員與服務和住宿狀況
steve
於 2024 年 4 月住了 1 晚
6/10 一般
Graeme (Cheshire)
寵物同遊
2024年4月21日
讚好:整潔度、職員與服務、設施服務和住宿狀況
Lots of noise and music blaring all day from the kitchen below, room smells of garlic all the time.
Car park gets full, not much else in the area.
Graeme
於 2024 年 4 月住了 1 晚
10/10 優異
Sue
親子同遊, 商務旅客
2024年4月13日
讚好:整潔度、職員與服務、設施服務和住宿狀況
What a fantastic place. The rooms are clean and spacious. We had a great night away, with the added bonus that our dogs were welcome.
I would highly recommend The Kings Arms, and the great friendly team. We will definitely visit again. Thank you.
Sue
於 2024 年 4 月住了 1 晚
6/10 一般
Michelle
2024年3月25日
不滿:住宿狀況
Lovely area.
Hubby checked in and was inadvertently charged again, the manager did come to our room after noticing to rectify. Hubby asked him for help to fix the standard lamp as only this and 2 bedside lamps were in the room so making it hard to read. Nobody came to help.
We kept being woken by rodents scratching and loudly chewing behind the skirting board. Reported to the duty manager in the morning who thanked me for telling him but offered no apology.
Disappointing if I’m honest as not particularly cheap considering the overall condition of the property and cleanliness.
We use many hotels/B&Bs and on the rare occasion when there has been a problem, people have apologised demonstrating customer care is of paramount importance. Therefore I have not felt the need to add these kind of posts previously. But I’d suggest for such a lovely location some changes are needed. I hope this is helpful to the management.