金甌省法意公寓式酒店

「We come from the UK to visit family in Bac Lieu and we really enjoyed our stay at this hotel. The room was clean, spacious and well equipped. The staff were friendly and the laundry service was very reasonably priced and convenient. Just to note that there is no elevator- this wasn't a problem for us but it is useful to know, although the reception staff did help to carry our heavy cases up the stairs. We would definitely like to stay again next time we come to see our Bac Lieu family.」

「Staffs are nice and good location 」

「Yes.」

「I cannot recommend this hotel. We booked our stay three months in advance and paid a non-refundable rate. When we arrived, the staff told us they had no record of our reservation. We showed them our booking confirmation and payment receipt, but they said they didn't know anything about it. After a long discussion, they only allowed us to stay for two nights instead of the three nights we had booked. They refunded one night, but by then every other hotel in the area was fully booked, so we had...

「Ordered 2 nights at Ruby Hotel when I arrived I told them my booking number and that I booked through Hotels.com app. They said that they do not have any collaboration with hotels.com. I then showed them confirmation mail and even contacted hotels.com customer service and informed them of my situation. I ended up paying twice for 1 day and received no refund nor help from hotels.com. Bad experience 」

「The cleanliness is good 」

「飯店是乾淨的,整排單樓套房隔音還算可以,Wifi雖然每房間都有但是微弱的,早餐要現煮也沒得挑剔.雖有泳池卻是都要花入門卷也皆為小孩的人造浪遊樂區,還有小型動物園,狗跟貓也算是欄內觀賞的? 這次我是訂三個晚上,但我沒住完,因為來接我的司機被擋在離飯店100米的地方,接飯店的客人也不行,外來車輛進入,說每次都要有過路費,這甚麼規矩,我們都很不愉快,我還要玲著行李走100米去坐車....,真是如何促進觀光的!!」