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水晶酒店的評價

3.5 out of 5
水晶酒店
167-169 Hills Rd, Cambridge, England

評價

8.4

很好

10 分評分,優異;309 則評價中有 130 則" "
8 分評分,不錯;309 則評價中有 115 則" "
6 分評分,一般;309 則評價中有 38 則" "
4 分評分,欠佳;309 則評價中有 19 則" "
2 分評分,很差;309 則評價中有 7 則" "

8.4/10 

整潔度

8.8/10 

職員與服務

7.6/10 

設施服務

7.4/10 

住宿狀況

7.8/10 

環保程度

評價

8/10 不錯

Yip Yu

於 2023 年 1 月住了 1 晚
Beate 於 2023年1月6日的回應
Dear Yip Yu,Thank you for your review.I am delighted to see that you enjoyed your time with us.The hotel is 10 minutes walk from the train station and it takes about 25 minutes to walk to the city center. A convenient bus stop is right next to the hotel.We offer free Wi-Fi, free parking and tea & coffee making facilities in all rooms.The hotel has a delicious restaurant serving Chinese cuisine, a cosy lounge and lovely garden.I hope you had a wonderful time in Cambridge and we hope to have the pleasure of welcoming you back to the hotel in the future.

10/10 優異

真實旅客

家人同遊, 商務旅客, 多人同遊
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Excellent staff, great location, and pleasant room.
於 2020 年 10 月住了 6 晚
Ronald 於 2020年11月6日的回應
Dear guest, Thank you so much for your review. We hope you enjoyed your stay with us and that you were able to explore Cambridge a bit despite the troubling times. We hope that, should you wish to return to Cambridge in the future, we'll be able to recommend you many wonderful places to sightsee during any future stays.

10/10 優異

真實旅客

伴侶同遊
讚好:職員與服務、設施服務和住宿狀況
房間乾淨,食物好吃,服務非常好
於 2019 年 12 月住了 5 晚

6/10 一般

Christian

讚好:職員與服務
不滿:住宿狀況
Eine alte Unterkunft die einer Renovierung bedürfte...
於 2024 年 4 月住了 1 晚
lakshya 於 2024年5月6日的回應
Vielen Dank für Ihr Feedback. Wir bedauern, dass Ihre Erfahrung nicht Ihren Erwartungen entsprochen hat. Wir nehmen Ihre Anmerkungen bezüglich der Renovierungsbedürftigkeit unserer Unterkunft ernst und werden diese berücksichtigen, um unsere Einrichtungen zu verbessern. Wir hoffen, dass Sie uns in Zukunft erneut besuchen und eine verbesserte Erfahrung machen können.

6/10 一般

nicola

家人同遊, 伴侶同遊
不滿:職員與服務、設施服務和住宿狀況
Basic accommodation with a hostel feel; no staff for check out as they work 11-9. Room cramped.staff pleasant enough but this was not Value for money
於 2024 年 4 月住了 1 晚
lakshya 於 2024年5月6日的回應
Thank you for your feedback. We apologize if your experience did not meet your expectations. We appreciate your comments regarding the check-out process and room size. Your feedback helps us identify areas for improvement, and we will take it into consideration to enhance our services. We hope to have the opportunity to welcome you back in the future and provide a better experience.

10/10 優異

Robert

讚好:住宿狀況
Everything was wonderful except the bed was very hard!
於 2024 年 4 月住了 1 晚
lakshya 於 2024年4月14日的回應
Thank you, Robert, for your 5-star review! We're glad you enjoyed your stay, but we apologize for the discomfort with the bed. We appreciate your feedback and hope to welcome you back soon for an improved experience.

8/10 不錯

John

家人同遊
讚好:職員與服務和住宿狀況
Welcoming pleasant attentive staff
於 2024 年 3 月住了 1 晚
lakshya 於 2024年3月26日的回應
Thank you for your kind words. We're delighted that you found our staff welcoming, pleasant, and attentive. Providing exceptional service is our top priority, and we're glad to hear that our team exceeded your expectations. We appreciate your feedback and hope to have the pleasure of welcoming you back in the future.

10/10 優異

Ellen

讚好:整潔度、職員與服務和住宿狀況
Welcoming staff. Easy walking distance to cafes, shopping and attractions.
於 2024 年 3 月住了 1 晚
lakshya 於 2024年3月10日的回應
Thank you for your positive feedback. We're pleased to hear that you found our staff welcoming and enjoyed the convenient location of our hotel, within easy walking distance to cafes, shopping, and attractions. Your satisfaction is our priority, and we look forward to welcoming you back for another enjoyable stay.

8/10 不錯

Kwame

讚好:整潔度和職員與服務
Good location and friendly staff! Has a restaurant as well if needed!
於 2024 年 2 月住了 1 晚
lakshya 於 2024年3月3日的回應
Thank you for your positive feedback regarding our hotel's convenient location and friendly staff! We're glad to hear that you found our restaurant to be a convenient option. We appreciate your comments and hope to welcome you back soon for another pleasant stay!

6/10 一般

Paul

於 2024 年 2 月住了 1 晚
lakshya 於 2024年3月3日的回應
Dear Peter, thank you for you reviews, your opinions are always important to us. Our friendly staff and convenient location make it easy to access both the train station and the city centre. we'll work on enhancing it. The hotel is 10 minutes walk from the train station and it takes about 25 minutes to walk to the city centre. A convenient bus stop is right next to the hotel. We offer free Wi-Fi, free parking and tea & coffee making facilities in all rooms. The hotel has a restaurant serving delicious Chinese cuisine, a cosy lounge and lovely garden. Thank you for your comments regarding the air conditioning. We will review them very carefully and improve our service where we can. I hope you had a wonderful time in Cambridge and we hope to have the pleasure of welcoming you back to the hotel in the future. Let us know if there's anything else we can do for you. Hope you have a good time in Cambridge.

10/10 優異

真實旅客

多人同遊
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2024 年 1 月住了 1 晚
lakshya 於 2024年1月29日的回應
thank you for you reviews, your opinions are always important to us. Our friendly staff and convenient location make it easy to access both the train station and the city centre. we'll work on enhancing it. The hotel is 10 minutes walk from the train station and it takes about 25 minutes to walk to the city centre. A convenient bus stop is right next to the hotel. We offer free Wi-Fi, free parking and tea & coffee making facilities in all rooms. The hotel has a restaurant serving delicious Chinese cuisine, a cosy lounge and lovely garden. Thank you for your comments regarding the air conditioning. We will review them very carefully and improve our service where we can. I hope you had a wonderful time in Cambridge and we hope to have the pleasure of welcoming you back to the hotel in the future. Let us know if there's anything else we can do for you. Hope you have a good time in Cambridge.

10/10 優異

Catherine

商務旅客
讚好:整潔度、職員與服務、設施服務和住宿狀況
於 2024 年 1 月住了 3 晚
Diana 於 2024年1月13日的回應
thank you for you reviews, your opinions are always important to us. Our friendly staff and convenient location make it easy to access both the train station and the city centre. we'll work on enhancing it. The hotel is 10 minutes walk from the train station and it takes about 25 minutes to walk to the city centre. A convenient bus stop is right next to the hotel. We offer free Wi-Fi, free parking and tea & coffee making facilities in all rooms. The hotel has a restaurant serving delicious Chinese cuisine, a cosy lounge and lovely garden. Thank you for your comments regarding the air conditioning. We will review them very carefully and improve our service where we can. I hope you had a wonderful time in Cambridge and we hope to have the pleasure of welcoming you back to the hotel in the future. Let us know if there's anything else we can do for you. Hope you have a good time in Cambridge.

6/10 一般

james

商務旅客
讚好:整潔度、職員與服務和設施服務
Ideal for my needs, it was an old establishment, however the staff were great, and was quite happy with the onsite parking
於 2023 年 11 月住了 1 晚
Diana 於 2024年1月13日的回應
thank you for you reviews, your opinions are always important to us. Our friendly staff and convenient location make it easy to access both the train station and the city centre. we'll work on enhancing it. The hotel is 10 minutes walk from the train station and it takes about 25 minutes to walk to the city centre. A convenient bus stop is right next to the hotel. We offer free Wi-Fi, free parking and tea & coffee making facilities in all rooms. The hotel has a restaurant serving delicious Chinese cuisine, a cosy lounge and lovely garden. Thank you for your comments regarding the air conditioning. We will review them very carefully and improve our service where we can. I hope you had a wonderful time in Cambridge and we hope to have the pleasure of welcoming you back to the hotel in the future. Let us know if there's anything else we can do for you. Hope you have a good time in Cambridge.

4/10 欠佳

真實旅客

商務旅客
不滿:整潔度和住宿狀況
於 2023 年 12 月住了 2 晚
Diana 於 2024年1月13日的回應
thank you for you reviews, your opinions are always important to us. Our friendly staff and convenient location make it easy to access both the train station and the city centre. we'll work on enhancing it. The hotel is 10 minutes walk from the train station and it takes about 25 minutes to walk to the city centre. A convenient bus stop is right next to the hotel. We offer free Wi-Fi, free parking and tea & coffee making facilities in all rooms. The hotel has a restaurant serving delicious Chinese cuisine, a cosy lounge and lovely garden. Thank you for your comments regarding the air conditioning. We will review them very carefully and improve our service where we can. I hope you had a wonderful time in Cambridge and we hope to have the pleasure of welcoming you back to the hotel in the future. Let us know if there's anything else we can do for you. Hope you have a good time in Cambridge.

4/10 欠佳

Brett

讚好:整潔度
不滿:職員與服務和住宿狀況
No breakfast as staff on holiday. No flexibility on check out and being hounded dead on check out time to leave.
於 2023 年 12 月住了 1 晚
Diana 於 2024年1月13日的回應
thank you for you reviews, your opinions are always important to us. Our friendly staff and convenient location make it easy to access both the train station and the city centre. we'll work on enhancing it. The hotel is 10 minutes walk from the train station and it takes about 25 minutes to walk to the city centre. A convenient bus stop is right next to the hotel. We offer free Wi-Fi, free parking and tea & coffee making facilities in all rooms. The hotel has a restaurant serving delicious Chinese cuisine, a cosy lounge and lovely garden. Thank you for your comments regarding the air conditioning. We will review them very carefully and improve our service where we can. I hope you had a wonderful time in Cambridge and we hope to have the pleasure of welcoming you back to the hotel in the future. Let us know if there's anything else we can do for you. Hope you have a good time in Cambridge.

10/10 優異

Imran

讚好:整潔度、職員與服務和住宿狀況
Clean, spacious rooms. The en suite is really great and there’s a bus stop right next to it which makes it easy to get around
於 2023 年 11 月住了 1 晚
Diana 於 2024年1月13日的回應
thank you for you reviews, your opinions are always important to us. Our friendly staff and convenient location make it easy to access both the train station and the city centre. we'll work on enhancing it. The hotel is 10 minutes walk from the train station and it takes about 25 minutes to walk to the city centre. A convenient bus stop is right next to the hotel. We offer free Wi-Fi, free parking and tea & coffee making facilities in all rooms. The hotel has a restaurant serving delicious Chinese cuisine, a cosy lounge and lovely garden. Thank you for your comments regarding the air conditioning. We will review them very carefully and improve our service where we can. I hope you had a wonderful time in Cambridge and we hope to have the pleasure of welcoming you back to the hotel in the future. Let us know if there's anything else we can do for you. Hope you have a good time in Cambridge.

10/10 優異

Mr H

於 2023 年 11 月住了 1 晚
Diana 於 2023年11月18日的回應
Dear Mr. H, thank you for you reviews, your opinions are always important to us. Our friendly staff and convenient location make it easy to access both the train station and the city centre. we'll work on enhancing it. The hotel is 10 minutes walk from the train station and it takes about 25 minutes to walk to the city centre. A convenient bus stop is right next to the hotel. We offer free Wi-Fi, free parking and tea & coffee making facilities in all rooms. The hotel has a restaurant serving delicious Chinese cuisine, a cosy lounge and lovely garden. Thank you for your comments regarding the air conditioning. We will review them very carefully and improve our service where we can. I hope you had a wonderful time in Cambridge and we hope to have the pleasure of welcoming you back to the hotel in the future. Let us know if there's anything else we can do for you. Hope you have a good time in Cambridge.

10/10 優異

Rachel

讚好:整潔度、職員與服務和住宿狀況
於 2023 年 10 月住了 1 晚
Diana 於 2023年11月18日的回應
Dear Rachel, thank you for you reviews, your opinions are always important to us. Our friendly staff and convenient location make it easy to access both the train station and the city centre. we'll work on enhancing it. The hotel is 10 minutes walk from the train station and it takes about 25 minutes to walk to the city centre. A convenient bus stop is right next to the hotel. We offer free Wi-Fi, free parking and tea & coffee making facilities in all rooms. The hotel has a restaurant serving delicious Chinese cuisine, a cosy lounge and lovely garden. Thank you for your comments regarding the air conditioning. We will review them very carefully and improve our service where we can. I hope you had a wonderful time in Cambridge and we hope to have the pleasure of welcoming you back to the hotel in the future. Let us know if there's anything else we can do for you. Hope you have a good time in Cambridge.

6/10 一般

Peter (Santa Barbara)

於 2023 年 11 月住了 1 晚
Diana 於 2023年12月2日的回應
Dear Peter, thank you for you reviews, your opinions are always important to us. Our friendly staff and convenient location make it easy to access both the train station and the city centre. we'll work on enhancing it. The hotel is 10 minutes walk from the train station and it takes about 25 minutes to walk to the city centre. A convenient bus stop is right next to the hotel. We offer free Wi-Fi, free parking and tea & coffee making facilities in all rooms. The hotel has a restaurant serving delicious Chinese cuisine, a cosy lounge and lovely garden. Thank you for your comments regarding the air conditioning. We will review them very carefully and improve our service where we can. I hope you had a wonderful time in Cambridge and we hope to have the pleasure of welcoming you back to the hotel in the future. Let us know if there's anything else we can do for you. Hope you have a good time in Cambridge.

10/10 優異

Wayne

商務旅客
讚好:住宿狀況
於 2023 年 11 月住了 1 晚
Diana 於 2023年11月6日的回應
Dear Wayne, thank you for you reviews, your opinions are always important to us. Our friendly staff and convenient location make it easy to access both the train station and the city centre. we'll work on enhancing it. The hotel is 10 minutes walk from the train station and it takes about 25 minutes to walk to the city centre. A convenient bus stop is right next to the hotel. We offer free Wi-Fi, free parking and tea & coffee making facilities in all rooms. The hotel has a restaurant serving delicious Chinese cuisine, a cosy lounge and lovely garden. Thank you for your comments regarding the air conditioning. We will review them very carefully and improve our service where we can. I hope you had a wonderful time in Cambridge and we hope to have the pleasure of welcoming you back to the hotel in the future. Let us know if there's anything else we can do for you. Hope you have a good time in Cambridge.

8/10 不錯

Ali

於 2023 年 10 月住了 1 晚
Diana 於 2023年11月6日的回應
Dear Ali, thank you for you reviews, your opinions are always important to us. Our friendly staff and convenient location make it easy to access both the train station and the city centre. we'll work on enhancing it. The hotel is 10 minutes walk from the train station and it takes about 25 minutes to walk to the city centre. A convenient bus stop is right next to the hotel. We offer free Wi-Fi, free parking and tea & coffee making facilities in all rooms. The hotel has a restaurant serving delicious Chinese cuisine, a cosy lounge and lovely garden. Thank you for your comments regarding the air conditioning. We will review them very carefully and improve our service where we can. I hope you had a wonderful time in Cambridge and we hope to have the pleasure of welcoming you back to the hotel in the future. Let us know if there's anything else we can do for you. Hope you have a good time in Cambridge.

10/10 優異

Edina

商務旅客
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Fantastic
I was arriving late at night.Self check in was arranged very well. A warm room waited on arrival. All very well cleaned. Nice bfsst,welcoming staff.
於 2023 年 10 月住了 1 晚
Diana 於 2023年11月6日的回應
Dear Edina, thank you for you reviews, your opinions are always important to us. Our friendly staff and convenient location make it easy to access both the train station and the city centre. we'll work on enhancing it. The hotel is 10 minutes walk from the train station and it takes about 25 minutes to walk to the city centre. A convenient bus stop is right next to the hotel. We offer free Wi-Fi, free parking and tea & coffee making facilities in all rooms. The hotel has a restaurant serving delicious Chinese cuisine, a cosy lounge and lovely garden. Thank you for your comments regarding the air conditioning. We will review them very carefully and improve our service where we can. I hope you had a wonderful time in Cambridge and we hope to have the pleasure of welcoming you back to the hotel in the future. Let us know if there's anything else we can do for you. Hope you have a good time in Cambridge.

10/10 優異

真實旅客

家人同遊
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 10 月住了 1 晚
Diana 於 2023年11月6日的回應
Dear Anonymous, thank you for you reviews, your opinions are always important to us. Our friendly staff and convenient location make it easy to access both the train station and the city centre. we'll work on enhancing it. The hotel is 10 minutes walk from the train station and it takes about 25 minutes to walk to the city centre. A convenient bus stop is right next to the hotel. We offer free Wi-Fi, free parking and tea & coffee making facilities in all rooms. The hotel has a restaurant serving delicious Chinese cuisine, a cosy lounge and lovely garden. Thank you for your comments regarding the air conditioning. We will review them very carefully and improve our service where we can. I hope you had a wonderful time in Cambridge and we hope to have the pleasure of welcoming you back to the hotel in the future. Let us know if there's anything else we can do for you. Hope you have a good time in Cambridge.

2/10 很差

Bayan

不滿:整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 10 月住了 1 晚
Diana 於 2023年11月6日的回應
Dear Bayan, thank you for you reviews, your opinions are always important to us. Our friendly staff and convenient location make it easy to access both the train station and the city centre. we'll work on enhancing it. The hotel is 10 minutes walk from the train station and it takes about 25 minutes to walk to the city centre. A convenient bus stop is right next to the hotel. We offer free Wi-Fi, free parking and tea & coffee making facilities in all rooms. The hotel has a restaurant serving delicious Chinese cuisine, a cosy lounge and lovely garden. Thank you for your comments regarding the air conditioning. We will review them very carefully and improve our service where we can. I hope you had a wonderful time in Cambridge and we hope to have the pleasure of welcoming you back to the hotel in the future. Let us know if there's anything else we can do for you. Hope you have a good time in Cambridge.

10/10 優異

NIKOLAY

讚好:整潔度、職員與服務和住宿狀況
於 2023 年 10 月住了 1 晚
Diana 於 2023年11月6日的回應
Dear Nikolay, thank you for you reviews, your opinions are always important to us. Our friendly staff and convenient location make it easy to access both the train station and the city centre. we'll work on enhancing it. The hotel is 10 minutes walk from the train station and it takes about 25 minutes to walk to the city centre. A convenient bus stop is right next to the hotel. We offer free Wi-Fi, free parking and tea & coffee making facilities in all rooms. The hotel has a restaurant serving delicious Chinese cuisine, a cosy lounge and lovely garden. Thank you for your comments regarding the air conditioning. We will review them very carefully and improve our service where we can. I hope you had a wonderful time in Cambridge and we hope to have the pleasure of welcoming you back to the hotel in the future. Let us know if there's anything else we can do for you. Hope you have a good time in Cambridge.

8/10 不錯

Adrian

商務旅客
讚好:整潔度、職員與服務、設施服務和住宿狀況
Stayed before. Tasty restaurant food. Convenient, walkable to the train station and city.
於 2023 年 9 月住了 1 晚
Diana 於 2023年10月14日的回應
Dear Adrian, thank you for you reviews, your opinions are always important to us. Our friendly staff and convenient location make it easy to access both the train station and the city centre. we'll work on enhancing it. The hotel is 10 minutes walk from the train station and it takes about 25 minutes to walk to the city centre. A convenient bus stop is right next to the hotel. We offer free Wi-Fi, free parking and tea & coffee making facilities in all rooms. The hotel has a restaurant serving delicious Chinese cuisine, a cosy lounge and lovely garden. Thank you for your comments regarding the air conditioning. We will review them very carefully and improve our service where we can. I hope you had a wonderful time in Cambridge and we hope to have the pleasure of welcoming you back to the hotel in the future. Let us know if there's anything else we can do for you. Hope you have a good time in Cambridge.

4/10 欠佳

Edgar

伴侶同遊
不滿:設施服務和住宿狀況
The hotel is in the same location as a Chinese restaurant. Every part of the hotel smelt as if it was in the restaurant, it was unbearable. The shower leaked out of the bathroom onto the carpet, meaning the bedroom carpet was wet when we arrived. We managed to guard against this while taking a shower but the whole bathroom and room felt damp. Decor is dated but not in itself an issue, that’s just visuals. Easy to walk into Cambridge centre, 30 mins down a straight road, and plenty of small supermarkets in the near for snacks etc,. I’d say this place is good as a last resort.
於 2023 年 10 月住了 2 晚
Diana 於 2023年10月7日的回應
Dear Edgar, thank you for you reviews, your opinions are always important to us. Our friendly staff and convenient location make it easy to access both the train station and the city centre. we'll work on enhancing it. The hotel is 10 minutes walk from the train station and it takes about 25 minutes to walk to the city centre. A convenient bus stop is right next to the hotel. We offer free Wi-Fi, free parking and tea & coffee making facilities in all rooms. The hotel has a restaurant serving delicious Chinese cuisine, a cosy lounge and lovely garden. Thank you for your comments regarding the air conditioning. We will review them very carefully and improve our service where we can. I hope you had a wonderful time in Cambridge and we hope to have the pleasure of welcoming you back to the hotel in the future. Let us know if there's anything else we can do for you. Hope you have a good time in Cambridge.

8/10 不錯

Yiling

讚好:整潔度、職員與服務、設施服務和住宿狀況
Walkable to Cambridge viewpoints. The room is little aged but still clean.
Diana 於 2023年10月14日的回應
Dear Yiling, thank you for you reviews, your opinions are always important to us. Our friendly staff and convenient location make it easy to access both the train station and the city centre. we'll work on enhancing it. The hotel is 10 minutes walk from the train station and it takes about 25 minutes to walk to the city centre. A convenient bus stop is right next to the hotel. We offer free Wi-Fi, free parking and tea & coffee making facilities in all rooms. The hotel has a restaurant serving delicious Chinese cuisine, a cosy lounge and lovely garden. Thank you for your comments regarding the air conditioning. We will review them very carefully and improve our service where we can. I hope you had a wonderful time in Cambridge and we hope to have the pleasure of welcoming you back to the hotel in the future. Let us know if there's anything else we can do for you. Hope you have a good time in Cambridge.

4/10 欠佳

Lauren

於 2023 年 9 月住了 1 晚
Diana 於 2023年11月6日的回應
Dear Lauren, thank you for you reviews, your opinions are always important to us. Our friendly staff and convenient location make it easy to access both the train station and the city centre. we'll work on enhancing it. The hotel is 10 minutes walk from the train station and it takes about 25 minutes to walk to the city centre. A convenient bus stop is right next to the hotel. We offer free Wi-Fi, free parking and tea & coffee making facilities in all rooms. The hotel has a restaurant serving delicious Chinese cuisine, a cosy lounge and lovely garden. Thank you for your comments regarding the air conditioning. We will review them very carefully and improve our service where we can. I hope you had a wonderful time in Cambridge and we hope to have the pleasure of welcoming you back to the hotel in the future. Let us know if there's anything else we can do for you. Hope you have a good time in Cambridge.

10/10 優異

Deborah

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Comfortable beds, great staff all willing to help out with our requests (luggage storage, cell phone help, calling a taxi). We felt very welcome at the Crystal.
於 2023 年 9 月住了 2 晚
Manas 於 2023年9月24日的回應
Dear Deborah,Thanks for your kind words and great review. We at crystal hotel always try to be as accommodative as possible. It was lovely to have you at the hotel. As you may already know the hotel is 10 minutes walk from the train station and it takes about 25 minutes to walk to the city centre. A convenient bus stop is right next to the hotel. We offer free Wi-Fi, free parking and tea & coffee making facilities in all rooms. The hotel has a restaurant serving delicious Chinese cuisine, a cosy lounge and lovely garden. We would love to host you again at the hotel.

10/10 優異

Nikki

於 2023 年 9 月住了 1 晚
Diana 於 2023年9月23日的回應
Dear Nikki, thank you for you reviews, your opinions are always important to us. Our friendly staff and convenient location make it easy to access both the train station and the city centre. we'll work on enhancing it. The hotel is 10 minutes walk from the train station and it takes about 25 minutes to walk to the city centre. A convenient bus stop is right next to the hotel. We offer free Wi-Fi, free parking and tea & coffee making facilities in all rooms. The hotel has a restaurant serving delicious Chinese cuisine, a cosy lounge and lovely garden. Thank you for your comments regarding the air conditioning. We will review them very carefully and improve our service where we can. I hope you had a wonderful time in Cambridge and we hope to have the pleasure of welcoming you back to the hotel in the future. Let us know if there's anything else we can do for you. Hope you have a good time in Cambridge.

8/10 不錯

Mr H

於 2023 年 9 月住了 2 晚
Diana 於 2023年9月23日的回應
Dear Mr.H, thank you for you reviews, your opinions are always important to us. Our friendly staff and convenient location make it easy to access both the train station and the city centre. we'll work on enhancing it. The hotel is 10 minutes walk from the train station and it takes about 25 minutes to walk to the city centre. A convenient bus stop is right next to the hotel. We offer free Wi-Fi, free parking and tea & coffee making facilities in all rooms. The hotel has a restaurant serving delicious Chinese cuisine, a cosy lounge and lovely garden. Thank you for your comments regarding the air conditioning. We will review them very carefully and improve our service where we can. I hope you had a wonderful time in Cambridge and we hope to have the pleasure of welcoming you back to the hotel in the future. Let us know if there's anything else we can do for you. Hope you have a good time in Cambridge.

10/10 優異

Gillian

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Good place to stay.
Great place to stay, a little out of the centre of Cambridge but just a 20 minute stroll to the centre. Would use this hotel again.
於 2023 年 9 月住了 1 晚
Diana 於 2023年9月23日的回應
Dear Gillian, thank you for you reviews, your opinions are always important to us. Our friendly staff and convenient location make it easy to access both the train station and the city centre. we'll work on enhancing it. The hotel is 10 minutes walk from the train station and it takes about 25 minutes to walk to the city centre. A convenient bus stop is right next to the hotel. We offer free Wi-Fi, free parking and tea & coffee making facilities in all rooms. The hotel has a restaurant serving delicious Chinese cuisine, a cosy lounge and lovely garden. Thank you for your comments regarding the air conditioning. We will review them very carefully and improve our service where we can. I hope you had a wonderful time in Cambridge and we hope to have the pleasure of welcoming you back to the hotel in the future. Let us know if there's anything else we can do for you. Hope you have a good time in Cambridge.

10/10 優異

HIROYOSHI

讚好:整潔度、職員與服務和住宿狀況
於 2023 年 9 月住了 1 晚
Diana 於 2023年9月17日的回應
Dear Hiroypshi, thank you for you reviews, your opinions are always important to us. Our friendly staff and convenient location make it easy to access both the train station and the city centre. we'll work on enhancing it. The hotel is 10 minutes walk from the train station and it takes about 25 minutes to walk to the city centre. A convenient bus stop is right next to the hotel. We offer free Wi-Fi, free parking and tea & coffee making facilities in all rooms. The hotel has a restaurant serving delicious Chinese cuisine, a cosy lounge and lovely garden. Thank you for your comments regarding the air conditioning. We will review them very carefully and improve our service where we can. I hope you had a wonderful time in Cambridge and we hope to have the pleasure of welcoming you back to the hotel in the future. Let us know if there's anything else we can do for you. Hope you have a good time in Cambridge.

6/10 一般

peter

於 2023 年 9 月住了 2 晚
Diana 於 2023年10月14日的回應
Dear Peter, thank you for you reviews, your opinions are always important to us. Our friendly staff and convenient location make it easy to access both the train station and the city centre. we'll work on enhancing it. The hotel is 10 minutes walk from the train station and it takes about 25 minutes to walk to the city centre. A convenient bus stop is right next to the hotel. We offer free Wi-Fi, free parking and tea & coffee making facilities in all rooms. The hotel has a restaurant serving delicious Chinese cuisine, a cosy lounge and lovely garden. Thank you for your comments regarding the air conditioning. We will review them very carefully and improve our service where we can. I hope you had a wonderful time in Cambridge and we hope to have the pleasure of welcoming you back to the hotel in the future. Let us know if there's anything else we can do for you. Hope you have a good time in Cambridge.

10/10 優異

Allia (Berlin)

讚好:整潔度、職員與服務和住宿狀況
於 2023 年 8 月住了 1 晚
Diana 於 2023年9月2日的回應
Dear Alia, thank you for you reviews, your opinions are always important to us. Our friendly staff and convenient location make it easy to access both the train station and the city centre. we'll work on enhancing it. The hotel is 10 minutes walk from the train station and it takes about 25 minutes to walk to the city centre. A convenient bus stop is right next to the hotel. We offer free Wi-Fi, free parking and tea & coffee making facilities in all rooms. The hotel has a restaurant serving delicious Chinese cuisine, a cosy lounge and lovely garden. Thank you for your comments regarding the air conditioning. We will review them very carefully and improve our service where we can. I hope you had a wonderful time in Cambridge and we hope to have the pleasure of welcoming you back to the hotel in the future. Let us know if there's anything else we can do for you. Hope you have a good time in Cambridge.

8/10 不錯

richard

商務旅客
讚好:整潔度、職員與服務和設施服務
Its a good location
於 2023 年 8 月住了 1 晚
Diana 於 2023年9月9日的回應
Dear Richard, thank you for you reviews, your opinions are always important to us. Our friendly staff and convenient location make it easy to access both the train station and the city centre. we'll work on enhancing it. The hotel is 10 minutes walk from the train station and it takes about 25 minutes to walk to the city centre. A convenient bus stop is right next to the hotel. We offer free Wi-Fi, free parking and tea & coffee making facilities in all rooms. The hotel has a restaurant serving delicious Chinese cuisine, a cosy lounge and lovely garden. Thank you for your comments regarding the air conditioning. We will review them very carefully and improve our service where we can. I hope you had a wonderful time in Cambridge and we hope to have the pleasure of welcoming you back to the hotel in the future. Let us know if there's anything else we can do for you. Hope you have a good time in Cambridge.

10/10 優異

Barry

於 2023 年 8 月住了 1 晚
Diana 於 2023年9月9日的回應
Dear Barry,thank you for you reviews, your opinions are always important to us. Our friendly staff and convenient location make it easy to access both the train station and the city centre. we'll work on enhancing it. The hotel is 10 minutes walk from the train station and it takes about 25 minutes to walk to the city centre. A convenient bus stop is right next to the hotel. We offer free Wi-Fi, free parking and tea & coffee making facilities in all rooms. The hotel has a restaurant serving delicious Chinese cuisine, a cosy lounge and lovely garden. Thank you for your comments regarding the air conditioning. We will review them very carefully and improve our service where we can. I hope you had a wonderful time in Cambridge and we hope to have the pleasure of welcoming you back to the hotel in the future. Let us know if there's anything else we can do for you. Hope you have a good time in Cambridge.

8/10 不錯

Louise

伴侶同遊
讚好:整潔度和職員與服務
Well located, walking distance to restaurants, shops and transit. The decor could use an update. I felt I paid a little too much for what I would consider budget accommodations.
Manas 於 2023年8月9日的回應
Dear Louise,Thanks for writing a review. We're glad that you like staying with us. As you mentioned the hotel is conveniently located and takes only 10 minutes walk from the train station and it takes about 25 minutes to walk to the city centre. We're looking forward to host you again.

8/10 不錯

Chi Wai

於 2023 年 7 月住了 2 晚
Diana 於 2023年9月2日的回應
Dear Chi Wai, thank you for you reviews, your opinions are always important to us. Our friendly staff and convenient location make it easy to access both the train station and the city centre. we'll work on enhancing it. The hotel is 10 minutes walk from the train station and it takes about 25 minutes to walk to the city centre. A convenient bus stop is right next to the hotel. We offer free Wi-Fi, free parking and tea & coffee making facilities in all rooms. The hotel has a restaurant serving delicious Chinese cuisine, a cosy lounge and lovely garden. Thank you for your comments regarding the air conditioning. We will review them very carefully and improve our service where we can. I hope you had a wonderful time in Cambridge and we hope to have the pleasure of welcoming you back to the hotel in the future. Let us know if there's anything else we can do for you. Hope you have a good time in Cambridge.

8/10 不錯

Ann-Marie

於 2023 年 8 月住了 2 晚
Diana 於 2023年9月2日的回應
Dear Ann, thank you for you reviews, your opinions are always important to us. Our friendly staff and convenient location make it easy to access both the train station and the city centre. we'll work on enhancing it. The hotel is 10 minutes walk from the train station and it takes about 25 minutes to walk to the city centre. A convenient bus stop is right next to the hotel. We offer free Wi-Fi, free parking and tea & coffee making facilities in all rooms. The hotel has a restaurant serving delicious Chinese cuisine, a cosy lounge and lovely garden. Thank you for your comments regarding the air conditioning. We will review them very carefully and improve our service where we can. I hope you had a wonderful time in Cambridge and we hope to have the pleasure of welcoming you back to the hotel in the future. Let us know if there's anything else we can do for you. Hope you have a good time in Cambridge.

10/10 優異

Jillian

於 2023 年 7 月住了 4 晚
JIN 於 2023年8月1日的回應
Dear Jillian. Thank you very much for your wonderful review about your stay. I am delighted to see that you enjoyed your time with us.The hotel is 10 minutes walk from the train station and it takes about 25 minutes to walk to the city centre. A convenient bus stop is right next to the hotel. We offer free Wi-Fi, free parking and tea & coffee making facilities in all rooms. The hotel has a restaurant serving delicious Chinese cuisine, a cosy lounge and lovely garden. I hope you had a wonderful time in Cambridge and we hope to have the pleasure of welcoming you back to the hotel in the future.

10/10 優異

Michelle

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
The facilities are a bit dated - as is to be expected - but everything was very clean and attractive. The restaurant downstairs was really good for dinner; they offer breakfast for an additional fee but I didn't try it. Checkout time is a little earlier than I would like - 10 am - but that was really the biggest negative of the stay. Staff was very quick to accommodate any special requests.
於 2023 年 7 月住了 4 晚
Raymond 於 2023年7月31日的回應
Hello Michelle Thank you very much for your wonderful review about your stay. I am glad that you enjoyed the restaurant and the in room stay experience. Sorry about the early check out time. As we are a family based small hotel we tend to have the checkout time a bit early in order to clean it thoroughly and quickly for the next guest to accommodate. Thanks again for choosing to stay with us and we hope to accommodate again soon. .

4/10 欠佳

Donna

伴侶同遊
不滿:整潔度、設施服務和住宿狀況
We were given a handicap room not what we asked for. The shower was open to the rest of the bathroom & the drain was slow so water came far into the bathroom. We took the comforter out of the closet to use and you could tell it had not been cleaned in a long time. Big black mark on it. The curtain under the drapes had a big hole in the middle of it. Would not recommend this hotel.
於 2023 年 7 月住了 5 晚
Raymond 於 2023年7月28日的回應
Hey Miss. Donna. I am sorry about the bad experience that you had with us but thanks for taking your time to post a review. We have noted the flaws that you have witnessed in our hotel regarding the shower, comforter and curtain. We will make necessary amendments and implement more methods to make your stay better the next time. We are a simple hotel with homely environment trying to make your stay like being at your home. Our team are always ready to help so please let us know and we will sort any kind of issue to make your stay more memorable. Thanks and hope you see you again.

10/10 優異

Zhao yuan

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
It’s very nice
於 2023 年 7 月住了 1 晚
Raymond 於 2023年7月28日的回應
Thank you very much for your response. I am glad that you enjoyed your stay with us. Feel free to contact us if you need any information in regards to make a booking with us. Thanks again for choosing to stay with Crystal Hotel. Have a great weekend.

10/10 優異

Charlotta

於 2023 年 7 月住了 1 晚
Raymond 於 2023年7月28日的回應
Thank you very much for your review and I am glad that you enjoyed your stay with us. Thanks for choosing to stay with us and feel free to contact us if you need any further assistance,

6/10 一般

David (Huddersfield)

讚好:整潔度、職員與服務和住宿狀況
Friendly staff. Clean accommodation. Spacious room. Distant location from city centre.
於 2023 年 7 月住了 1 晚
Raymond 於 2023年7月20日的回應
Hello Mr. David! Thank you for choosing t stay with Crystal Hotel. I am glad that you enjoyed your stay with us. We are happy to welcome you again. Have a great day.

6/10 一般

Rene

家人同遊
讚好:職員與服務
不滿:整潔度和住宿狀況
Slidt og langt fra byen
Søde og hjælpsomme værter. Hotellet er meget slidt og ligger lidt langt fra byen. Til gengæld var der god service og det var billigt.
於 2023 年 7 月住了 1 晚
Raymond 於 2023年7月20日的回應
Thank you very much for your response. I am glad that your enjoyed your stay with us. Though we are 15min far from reaching the city centre we have a bus stop next to our hotel and the railway station is just a 10min walk. We also have a restaurant in our hotel which serves delicious Chinese cuisine. We hope to see you again and have a great day.

10/10 優異

Jan Kelvin

多人同遊
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Clean and Comfortable :)
Crystal Hotel is one of the hotels I have stayed in during my three years in the UK. The place is cozy and it feels like home. The rooms are clean and comfortable complete with the essentials the guests need during their stay. The staff is friendly and approachable—easy check-in and out process.
於 2023 年 7 月住了 1 晚
Raymond 於 2023年7月20日的回應
Good evening Mr. Jan Kelvin. Thank you very much for your response. I am glad that you had a wonderful stay with us again. We will be waiting to welcome you again. Thanks for your review and hope to see you soon.

8/10 不錯

Rey

於 2023 年 7 月住了 1 晚
Raymond 於 2023年7月20日的回應
Hello Mr. Rey. Thanks for your response and thanks for staying with us. Crystal hotel is located in Cambridge in walking distance from the train station. We also have bus stop next to our hotel which can drop you at the city centre in 10min. We also have Savour restaurant in our hotel which serves delicious Chinese cuisine. Hope to see you soon. Have a great day