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開普敦尼爾森山 - 貝爾蒙德酒店的評價

5 out of 5
開普敦尼爾森山 - 貝爾蒙德酒店
76 Orange Street, Cape Town, Western Cape

評價

9.6

完美

10 分評分，優異；288 則評價中有 245 則" "
8 分評分，不錯；288 則評價中有 33 則" "
6 分評分，一般；288 則評價中有 7 則" "
4 分評分，欠佳；288 則評價中有 1 則" "
2 分評分，很差；288 則評價中有 2 則" "

9.8/10 

整潔度

9.8/10 

職員與服務

10/10 

設施服務

9.4/10 

住宿狀況

9.6/10 

環保程度

評價

10/10 優異

YUET NING

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Amazing hotel
Very beautiful hotel, comfortable room and clean and nice staffs
於 2019 年 1 月住了 3 晚
Louise Pheiffer 於 2019年1月29日的回應
Dear Yuet Ning, Thank you for your wonderful review of your stay with us! Warm regards Louise

10/10 優異

Sandra

多人同遊
讚好：整潔度和設施服務
So beautiful!!! Everyone here was amazing!!! Went beyond expectations!!! Would absolutely stay here again!!!
於 2024 年 4 月住了 1 晚
Tiago Sarmento 於 2024年5月2日的回應
thank you Sandra, looking forward for your upcoming visit!Best regards,Tiago SarmentoGeneral Manager

10/10 優異

Linda

讚好：住宿狀況
Fantastic hotel and staff
於 2024 年 2 月住了 10 晚
Tiago Sarmento 於 2024年3月5日的回應
Thank you Linda!Warm regards,tiago Tiago SarmentoGeneral Manager

8/10 不錯

John

於 2024 年 1 月住了 6 晚
Tiago Sarmento 於 2024年5月2日的回應
thank you John!Best regardsTiago SarmentoGeneral Manager

10/10 優異

Paul

於 2023 年 11 月住了 2 晚
General Manager 於 2023年11月20日的回應
Thank you Paul!

10/10 優異

Jag

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 10 月住了 4 晚
Tiago Sarmento 於 2023年11月7日的回應
thank you Jag!

10/10 優異

James

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
We thoroughly enjoyed our stay at the Nellie and wish we could have stayed even longer! The property was immaculate and beautiful and the staff always personable - exceeding expectation. We felt pampered and special. Looking forward to our next visit! Special thanks to Adam Herbert, guest experience manager, for his attention and insights into Cape Town and South Africa at large.
於 2023 年 10 月住了 5 晚
Tiago Sarmento 於 2023年10月27日的回應
Dear JamesThank you kindly for your review and for connecting so well with our staffm including Adam, our Guest Experience ManagerWe look forward to welcome you back!Warm regardsTiago SarmentoGeneral Manager

10/10 優異

Seth

於 2023 年 7 月住了 3 晚

10/10 優異

John

於 2023 年 6 月住了 3 晚
Tiago Sarmento 於 2023年6月28日的回應
Thank you John!

10/10 優異

Celestino

於 2023 年 4 月住了 1 晚
Tiago Sarmento 於 2023年5月7日的回應
Thank you Celestino!

10/10 優異

Gianmarco

讚好：整潔度、職員與服務和客房舒適度
Must stay - great service
Amazing hotel, very classic feel. The staff are the differentiator, service is top notch. Crystal gave us a great check-in experience and point of contact of various items. Tim also arrange an exceptional tour that was a highlight of a trip
於 2023 年 3 月住了 1 晚
Tiago Sarmento 於 2023年3月22日的回應
Thank you Gianmarco and we wish you an extraordinary 2023!!!Warm regards tTiago SarmentoGeneral Manager

10/10 優異

Jeff

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
The best!
This place is truly amazing. Everything was perfect and the staff was second to none. I highly recommend this hotel to anybody looking for a 5 star experience. Thank you Mount Nelson!!
於 2023 年 2 月住了 2 晚
Tiago Sarmento - General Manager 於 2023年2月28日的回應
Thank you Jeff! We loo forward to welcoming you back!Best regardst

10/10 優異

Stephen

讚好：整潔度、職員與服務、設施服務和住宿狀況
I loved the wonderfully attentive staff and the relaxed atmosphere. Heavenly.
於 2023 年 2 月住了 3 晚
Tiago Sarmento 於 2023年2月6日的回應
Thank you Stephen!

10/10 優異

matthew

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
The hotel offers a sense of peace and is the perfect retreat from the fun of Cape Town. The staff and service is excellent and the facilities are what you would expect of this level of hotel.
於 2023 年 1 月住了 5 晚
Tiago Sarmento 於 2023年2月5日的回應
Thank talk Mathew We look forward to welcoming you back!Warm regards tTiago Sarmento General Manager Mount Nelson Hotel

10/10 優異

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Very enjoyable, next time I will stay longer.
於 2023 年 1 月住了 2 晚
Tiago Sarmento 於 2023年1月12日的回應
Thank you so very much for your review!Warm regards tTiago SarmentoGeneral Manager Mount Nelson Hotel

10/10 優異

真實旅客

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2022 年 11 月住了 5 晚
Tiago Sarmento 於 2023年1月9日的回應
Thank you so very much for your review!Warm regards tTiago SarmentoGeneral ManagerMount Nelson Hotel

10/10 優異

Carl

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Staff was exceptional
Tiago Sarmento - General Manager 於 2022年12月17日的回應
Thank you Carl!

10/10 優異

Lesley

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
The staff were absolutely incredible. Impeccable service throughout especially the front door men ! Anticipated out every need.
於 2022 年 11 月住了 2 晚
Tiago Sarmento 於 2022年11月11日的回應
Dear LesleyYou are so very kind!! Thanks for coming and for your beautiful reviewWarm regards,t

10/10 優異

Meara (Baltimore)

多人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
The Mount Nelson is truly a special hotel. It's physical location affords you an incredible view of Table Mountain. Rooms were spacious and luxuriously appointed with huge bathrooms. The service was outstanding, particularly rom Muchi the concierge who was very helpful in assisting us with planning excursions and hard-to-snag dinner reservations. High tea was a real treat and was even better thanthose I have had in London. We loved the Planet Bar and daily breakfasts, which were impressive and massive! I would highly recommend you stay at the "pink lady."
於 2022 年 8 月住了 3 晚
Tiago Sarmento 於 2022年8月15日的回應
Dear guest What a pleasure to read your review and we look forward to welcome you back soon! We are about to open two new restaurants later this year! Warm regards t Tiago Sarmento General Manager Mount Nelson Hotel

10/10 優異

Horace Oscar

家人同遊, 親子同遊
讚好：職員與服務、設施服務和住宿狀況
A fantastic gem in Cape Town, in South Africa, and globally. Beautiful hotel, very well maintained, and top quality in absolutely everything it has, starting with the outstanding courteous, friendly and very professional staff, and going to the food, linen, accommodations, spa, activities, etc. One of the best places I have stayed throughout my 40 year travel journey.
於 2022 年 7 月住了 4 晚
Tiago Sarmento 於 2022年7月29日的回應
Dear Horace Oscar Thank you so very much for your kind review and we truly appreciate your visit. Wish you a beautiful weekend Warm regards tiago Tiago Sarmento General Manager Mount Nelson Hotel

10/10 優異

Randal (dallas)

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Our stay at the Mount Nelson was magical. From the moment we arrived, we were so happy with the impeccable service and the beauty of the grounds. Not to mention the incredible views with the property being nestled at the base of Table Mountain. It is an incredible escape from the hustle and bustle of the city and I wouldn’t hesitate to recommend this hotel to anyone traveling to Cape Town.
於 2022 年 6 月住了 4 晚
Tiago Sarmento 於 2022年7月7日的回應
Thank you kindly Randal for your sweet review We much appreciated welcoming you and we look forward for the next one! Warm regards, t Tiago Sarmento General Manager Mount Nelson Hotel

10/10 優異

Margo (Mercer Island)

多人同遊
讚好：整潔度、職員與服務和住宿狀況
Everything was great. Staff very welcoming. Beautiful property.
於 2022 年 6 月住了 3 晚
Tiago Sarmento 於 2022年6月24日的回應
Dear reviewer Thank you so very much for sharing your thoughts Wish you a beautiful day! Warm regards Tiago Sarmento General Manager Mount Nelson Hotel

10/10 優異

Elizabeth

讚好：整潔度、職員與服務、設施服務和住宿狀況
於 2022 年 4 月住了 7 晚

10/10 優異

Sunghee

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2022 年 4 月住了 3 晚
Tiago Sarmento 於 2022年4月30日的回應
Thank you for your rating! We would love to have you back! Warm regards tiago Tiago Sarmento General Manager

8/10 不錯

J-Christophe

於 2022 年 2 月住了 1 晚
tiago sarmento 於 2022年2月17日的回應
Thank you J Christophe for your review! Warm regards tiago sarmento general manager

8/10 不錯

Noluthando

於 2022 年 2 月住了 2 晚
Tiago Sarmento 於 2022年2月11日的回應
Thank you Noluthdo for your review! Warm regards, tiago sarmento, General Manager

10/10 優異

Peter

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2021 年 11 月住了 4 晚
Tiago Sarmento 於 2021年11月29日的回應
Thank you for your review Peter!!

10/10 優異

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Der Klassiker in Kapstadt
Ein wunderbares Hotel zum Durchatmen. Nicht das Beste, das wir auf unsere Kapprovinz hatten, aber stilvoll. Und das Richtige, wenn man Ausflüge machen möchte.
於 2021 年 11 月住了 3 晚
Tiago Sarmento 於 2021年11月23日的回應
Thank you very much for your review! Warm regards and we look forward to welcoming you back Tiago Sarmento General Manager

10/10 優異

James

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Wonderful as ever !
Wonderful stay at The Nelly, so great to be back , lovely to see familiar faces amongst the staff, as normal its 10/10 for everything, they just always get it right here, it’s why I think of it as my home in Cape Town rather than just a hotel.
於 2021 年 11 月住了 5 晚
Tiago Sarmento 於 2021年11月23日的回應
Dear James Thank you for coming back and congratulations on such a great photography talent! Thank you for sharing the photo and your review with us Warm regards t Tiago Sarmento General Manager

10/10 優異

Narsay

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Absolutely fantastic property and staff! It’s in a great location and the grounds are breathtaking. They have two heated pools and a great breakfast buffet that everyone rightfully raves about. The rooms are huge and clean and tastefully decorated. Absolutely no complaints about anything, the staff were incredibly friendly and helpful getting us whatever we needed within minutes. Highly recommend!
於 2021 年 10 月住了 3 晚
Tiago Sarmento 於 2021年11月23日的回應
Dear Narsay Thank you very much for your time at the Nelly and for you great review! Warm regards tiago sarmento General Manager

10/10 優異

Lily

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
The staff went out of their way to make us feel welcomed. Very warm attentive staff!
於 2021 年 9 月住了 3 晚

10/10 優異

ELOINA

多人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Impecável.
Inesquecível! Hotel maravilhoso
於 2021 年 5 月住了 5 晚
Louise 於 2021年7月22日的回應
Thank you for your high rating and your excellent feedback!

8/10 不錯

Kenneth

商務旅客
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2021 年 5 月住了 3 晚
Louise 於 2021年7月22日的回應
Thank you for your positive rating of the hotel, we appreciate your feedback,

10/10 優異

Adrian

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
The Mount Nelson did not disappoint
We loved staying at the Mount Nelson, we did not get in our car the whole time we stayed there. Loved the old grandeur of the hotel, the staff were very friendly and could not do enough for us. We loved the adult pool, which we mostly had all to ourselves. We loved walking in the gardens of the hotel as well as the surrounding neighbourhood. Of Course we did afternoon tea at the Nellie, and it was everything I had always read about it. We will definately be back visiting the pink lady
於 2021 年 3 月住了 2 晚
Louise 於 2021年5月7日的回應
Dear Adrian, Thank you so much for your wonderful review, and we are absolutely delighted that you were left with fond memories of your stay at the hotel. We are looking forward to your return soon!

10/10 優異

Rosemary (Massachusetts )

家人同遊, 多人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Heated pool is actually very warm. Breakfast was amazing. The options and the quality. Enjoyed my balcony view. Some upgraded to the cottages which were very amazing.
於 2019 年 7 月住了 6 晚
Louise 於 2020年3月6日的回應
Dear Rosemary, Thank you for your lovely review and your 5 star rating, Warm regards Louise

8/10 不錯

Graysbucks (Buckingham )

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
We returned to this hotel after an exceptional experience last year. It’s like an oasis in the middle of the City. We felt it had gone off a little this year. Reception and restaurant were still fantastic but pool service and afternoon tea service weren’t great
於 2020 年 2 月住了 4 晚
Louise 於 2020年2月17日的回應
Dear Graysbucks, Thank you for returning to stay with us, and we do apologize that our service standards were a little off. This is most certainly not our service standards and we are delighted that you enjoyed the rest of your stay. Warm regards Louise

6/10 一般

Peggy

於 2020 年 2 月住了 2 晚
Tiago Sarmento 於 2023年11月7日的回應
Thank you Peggy!

10/10 優異

Lancri (92200)

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Personnel très serviable Cadre magnifique Très bon séjour
於 2020 年 2 月住了 7 晚
Louise 於 2020年2月17日的回應
Dear Lancri, Thank you for your fantastic feedback! Best regards Louise

10/10 優異

Michael

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Superb all round!
於 2020 年 2 月住了 2 晚
Louise 於 2020年2月17日的回應
Dear Michael, Thank you very much! Best regards Louise

8/10 不錯

Mike (London)

讚好：職員與服務、設施服務和住宿狀況
excellent service, accommodation and food. Very helpful staff
於 2020 年 2 月住了 4 晚
Louise 於 2020年2月11日的回應
Dear Mike, Thank you for your wonderful feedback, warm regards Louise

10/10 優異

James

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2020 年 1 月住了 3 晚
Louise 於 2020年2月11日的回應
Dear James, Thank you for your your 10 star rating! Warm regards Louise

10/10 優異

Wendy

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2020 年 1 月住了 1 晚
Louise 於 2020年2月4日的回應
Dear Wendy, Thank you for your 10 star rating! Regards Louise

8/10 不錯

kendall

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
We had a great time at the Belmond. Beautiful garden, great room. We didn't know about the recent armed robbery which sounded scary but felt safe during our time.
於 2019 年 10 月住了 6 晚
Louise 於 2020年1月27日的回應
Dear Kendall, Thank you for your positive review and we are delighted that you had a lovely stay with us in Cape Town. Warm regards Louise

6/10 一般

真實旅客

讚好：整潔度、設施服務和住宿狀況
於 2020 年 1 月住了 1 晚
Louise 於 2020年1月13日的回應
Dear Guest, Thank you for your rating, and please do let us know how we can improve our service to reach a 5 star rating! Best regards Louise

8/10 不錯

真實旅客

伴侶同遊
讚好：整潔度、設施服務和住宿狀況
Brilliant setting in well manicured gardens with a choice of well serviced pool areas. Food and drink is superb although service was fairly hit and miss. Excellent at times and slow others although we did visit at the busiest time of year. Staff were very friendly and the rooms were spotless each day. Would definitely recommend and look forward to returning.
於 2020 年 1 月住了 4 晚
Louise 於 2020年1月13日的回應
Dear Guest, thank you for your review and recommendation to fellow travellers. We are looking forward to welcome you back to Cape Town again soon. Warm regards Louise

8/10 不錯

真實旅客

於 2019 年 12 月住了 2 晚
Melissa Reitsema 於 2019年12月30日的回應
Dear Anonymous, Thank you for your rating! We look forward to welcoming you back in the near future. Warm regards, Melissa Reitsema

10/10 優異

Nk (San Francisco)

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Historic hotel with strong Colonial architecture and feel. Our suite had a wrap-around balcony with expansive views of Table Mountain.
於 2019 年 12 月住了 4 晚
Melissa Reitsema 於 2019年12月30日的回應
Dear NK, Thank you for your 5 star review and rating! We are delighted that you enjoyed your suite and magnificent views of Table Mountain. We look forward to welcoming you back in the near future! Warm regards, Melissa Reitsema

10/10 優異

Ryan

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Excellent stay that surpassed expectations
Amazing classic hotel, well worth the cost as it exceeded expectations in every form. My daughter really loved the kids club and it’s her favorite kids club she’s ever been to.
於 2019 年 12 月住了 7 晚
Melissa Reitsema 於 2019年12月23日的回應
Dear Ryan, Thank you for your wonderful feedback and taking the time to write to us. We are delighted to hear that you had a wonderful time at the hotel and that your daughter loved our Kids club too. We look forward to welcoming you back in the near future! Warm regards, Melissa Reitsema

10/10 優異

真實旅客

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Afternoon tea was very nice - the Belmond Mount Nelson blend was excellent
於 2019 年 12 月住了 4 晚
Melissa Reitsema 於 2019年12月23日的回應
Dear valued guest, Thank you for your wonderful feedback and taking the time to write to us. We are delighted to hear that you enjoyed our unique Belmond Mount Nelson Hotel blend. We look forward to welcoming you back in the near future! Warm regards, Melissa Reitsema

10/10 優異

Rebecca

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Beautiful hotel, great staff. Already excellent luxury hotel. Highly recommend.
於 2019 年 12 月住了 2 晚
Melissa Reitsema 於 2019年12月17日的回應
Dear Rebecca, Thank you for your compliments and wonderful rating! We look forward to welcoming you back in the near future. Best Regards, Melissa