露台/庭院
查看供應

開普敦冰火萬豪普羅蒂酒店的評價

4 out of 5
開普敦冰火萬豪普羅蒂酒店
New Church & Victoria Street, Tamboerskloof, Cape Town, Western Cape

評價

8.0

很好

10 分評分，優異；352 則評價中有 122 則" "
8 分評分，不錯；352 則評價中有 141 則" "
6 分評分，一般；352 則評價中有 50 則" "
4 分評分，欠佳；352 則評價中有 26 則" "
2 分評分，很差；352 則評價中有 13 則" "

8.6/10 

整潔度

8.2/10 

職員與服務

8.6/10 

設施服務

8.0/10 

住宿狀況

8.6/10 

環保程度

評價

6/10 一般

LAI MAN DILYS

location clean safe near shopping area
於 2017 年 12 月住了 4 晚
Albert 於 2018年11月8日的回應
Dear Lai Man Dilys Thank you for completing a guest survey during your stay with us. We rely on GUEST feedback to determine both the positive and negative aspects of our hotel and to improve wherever possible. Your interest and concern are therefore extremely valuable to us, and we hope that you will be staying with us again soon. We should welcome another opportunity to show you Protea Hospitality at its best! Yours sincerely, Albert Smit General Manager

10/10 優異

So (Hong Kong)

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
excellent service ,awesome family suite w gd price
We have booked for a 2-bedroom family suite,about US180/per night. It's just highly exceeds our expectation. There were two spacious bedroom equipped with own shower and toilet located at two levels and the dining room was well-decorated. Every staff was real nice and freindly. The restaurant was not as bad as the other comments. It was a nice one after our first night arrival. Free drink are offered to hotel guest too. Only one minute walk to tourist agency for day tours and the price is ok. The only concern is, when i asked for a taxi to the airport, they called for their own hotel car instead. It costs US15 more. It's not about the price but I feel being cheated in this way. All in all, it's still a stunning hotel with good price. Highly recommended for family travel.
Rekha Sohun 於 2015年9月12日的回應
AWESOME feedback. We are so pleased that you had a wonderful stay and enjoyed your team in OUR home. We look forward to welcoming you back to your new found home. Take care and see you soon ! Regards, Rekha Sohun Deputy General Manager

8/10 不錯

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Rekha Sohun 於 2015年9月12日的回應
Thank you for your feedback. We look forward to having you stay with us again. Regards, Rekha Sohun Deputy General Manager

10/10 優異

Malak

讚好：整潔度、職員與服務和住宿狀況
Staff was excellent and service was beyond!
於 2023 年 12 月住了 8 晚
Fire & Ice family 於 2024年3月13日的回應
Thanks a million Malak for the stellar review! We're thrilled you had such a great experience with our staff and service. Hope to see you again soon!

10/10 優異

Ellen Maria Frintrup

Super Lage, wunderbares freundliches Personal
於 2023 年 12 月住了 20 晚
Fire & Ice family 於 2024年3月15日的回應
Thank you so much Ellen for your kind words! We're thrilled to hear that you enjoyed our great location and experienced wonderful service from our friendly staff. We look forward to welcoming you back again soon!

10/10 優異

Claudio

多人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
All good
於 2023 年 12 月住了 7 晚
Fire & Ice family 於 2024年3月13日的回應
We're thrilled to hear you had a fantastic experience! Thanks Claudio for the amazing rating, and we hope to welcome you back soon!

8/10 不錯

Carolyne

讚好：整潔度、職員與服務和住宿狀況
My stay is generally okay for anyone who will spend most of their time outdoors.The rooms are small though well designed with a flat screeen tv,fridge and hot kettle.The shower was great! The beds were comfortable but the pillows were terrible.They also do not have iron boxes incase you need one. It’s ideal for adventurous and younger individuals/couples I also didn’t like that they didn’t have curtains so sleeping past 5 am is impossible as the light comes right through! The location is great in a quiet place
於 2023 年 12 月住了 1 晚

8/10 不錯

Oladipo

讚好：整潔度、職員與服務和住宿狀況
Nice, quiet place with a good vibe. Good for business and pleasure.
於 2023 年 12 月住了 6 晚
Fire & Ice family 於 2024年3月15日的回應
Thanks Oladipo for the four-star love! Glad you enjoyed our chill vibe. Hope to catch you again soon!

10/10 優異

Markus

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 11 月住了 1 晚

10/10 優異

Adrian

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Hervorragend
於 2023 年 11 月住了 5 晚

10/10 優異

Janet

於 2023 年 10 月住了 1 晚

6/10 一般

tiffany

多人同遊
Great sleep
It was a great bed, room was last minute & not bad. Atmosphere was excellent! Price was right!
於 2023 年 10 月住了 1 晚

6/10 一般

OLIVE

讚好：職員與服務
於 2023 年 9 月住了 9 晚
Fire & Ice family 於 2024年3月15日的回應
Thank you Olive for your rating. We appreciate your feedback. If there's anything specific you think we could improve upon, please feel free to let us know. We're always looking for ways to enhance our guests' experience.

4/10 欠佳

Richard

商務旅客
不滿：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 9 月住了 1 晚

10/10 優異

Funeka

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Best hotel
It was the blessing weekend ever ❤️ Everything was perfect Your food Place Staff
於 2023 年 9 月住了 1 晚

10/10 優異

Keren-happuch

商務旅客
讚好：整潔度、職員與服務和住宿狀況
Everything was great.
於 2023 年 7 月住了 9 晚
Fire & Ice family 於 2024年3月15日的回應
Thank you Keren-happuch for the fantastic review! We're thrilled to hear that everything was great during your visit. We can't wait to welcome you back again soon for another wonderful experience!

10/10 優異

uzoma

伴侶同遊, 商務旅客
讚好：整潔度、職員與服務和住宿狀況
It is everything one looks for in a hotel. Their services are excellent. I would recommend it for anyone around that area.
於 2023 年 7 月住了 9 晚
Fire & Ice family 於 2024年3月15日的回應
We're delighted to hear that our hotel met all your expectations! Thank you Uzoma for your kind words about our excellent services. It means a lot to us. We truly appreciate your recommendation and look forward to hosting you again!

6/10 一般

真實旅客

商務旅客
讚好：整潔度、職員與服務和住宿狀況
不滿：客房舒適度
Noise & Racket
While all other aspects of the hotel is perfect sevice, food etc, the actual hotel isnt built propperly for noise cancellation. With a night club just across the road this is obvious.
於 2023 年 6 月住了 5 晚

4/10 欠佳

Katherine

The property was not understanding about an unintentional double booking that was caught within 24 hours of purchase and several weeks prior to the stay. Even the request to not refund but convert to a credit at the property was denied. I will stay somewhere else
於 2023 年 4 月住了 2 晚

10/10 優異

Kelvin

讚好：整潔度、職員與服務、設施服務和住宿狀況
The food was great. There was a variety to choose from at every meal. I didn't know about load shearing Until a cab driver told me. I just thought we were experiencing something temporary. Didn't know all of south Africa was experiencing the same thing.

8/10 不錯

Kevin

讚好：整潔度
不滿：職員與服務
Solo Traveller - Frequent CT visitor
My seconded stay a Protea F&I but a much lesser experience than first time out. My room was above the nightclub. I'd no fridge on this occasion. The water in Cistern had a constant trickle, albeit maintenance were quick to address once raised, however it reoccurred. The shower temperature control was non existant and risk being scalded. I'm a relatively easy customer and can put up with most if not all of the above, but the biggest frustration was no one answering the phone at reception for 15+ minutes (at 6pm looking for room service), so i eventually got up and left the hotel to spend my money in resturant nearby. I also ordered food late at night (Burger menu only) and asked for small salad in liue of chips only to be told it wasn't possible. I wasn't asking for roast potatoes.... just some salad that was already on the burger anyway. Baffling. As such, I found the reception and restaurant service poor this time out. The bar staff and cleaners were good. I'm good to tip, and the staff that went the ectra mile were tipped accordingly but some were very inflexible and lackadaisical. The location is great but on fence if I'd stsy again.
於 2023 年 4 月住了 6 晚

10/10 優異

Hanania

於 2023 年 3 月住了 6 晚
Fire & Ice family 於 2024年3月15日的回應
Thank you Hanania for the fantastic rating!. We're thrilled to hear that you had a great experience with us. We hope to see you again soon!

10/10 優異

Ellen Maria

讚好：整潔度、職員與服務、設施服務和住宿狀況
Sehr freundliches Personal. Gute Lage, allerdings könnten im WC eine Toilettenbürste angeschafft werden und die Anordnung für die Toiletterollen ist auch noch optimal. Kann Mann nur mit Verrenkungen erreichen
於 2023 年 3 月住了 20 晚

10/10 優異

Karen

讚好：整潔度、職員與服務、設施服務和住宿狀況
The staff went above and beyond was very helpful
於 2023 年 3 月住了 1 晚
Fire & Ice family 於 2024年3月15日的回應
Wow Karen! Thanks a bunch for the stellar 5 out 5! Our team is thrilled to hear we hit the mark and went the extra mile for you. We look forward to serving you again soon!

8/10 不錯

Kevin

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Solo traveller - 4 nights
Nice hotel,great location. Nice trimmings (biscuits, water, hot choclate etc at reception). Wifi was excellent. Breakfast station needs refinement. The queue for eggs takes far too long and they should just have an egg pot rather than queuing at ommlette station. The staff are way to quick to clear away perfectly good food, even if you've only popped to buffet station (as a solo traveller Id no one to mind my table and left my glasses on it, but they still cleared the lot!). Its just wasteful and lacked common sense. Otherwise, a lovely stay and Ill stay again.
於 2023 年 3 月住了 4 晚

4/10 欠佳

Steven

伴侶同遊
不滿：設施服務
Strange hotel, small box room, bizarre design choices.
於 2023 年 2 月住了 2 晚
Fire & Ice family 於 2024年3月15日的回應
We're sorry to hear about your experience. Your feedback is valuable to us, and we apologize if our accommodation did not meet your expectations. We will take your feedback into consideration for future improvements. If you have any further concerns, please do not hesitate to reach out to us directly.

8/10 不錯

David

於 2023 年 1 月住了 1 晚
Fire & Ice family 於 2024年3月15日的回應
Thanks David for sharing your feedback. We can't wait to host you again!

8/10 不錯

Michael

讚好：整潔度、職員與服務、設施服務和住宿狀況
Ok
於 2023 年 1 月住了 2 晚
Olivia 於 2023年3月21日的回應
Dear Michaelthank you so much for your review.Kind RegardsReservations

10/10 優異

Henning

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Sehr freundliche Mitarbeiter, eine einladende Bar, gutes Restaurant . Nicht gefallen : am 13.und besonders am 14.1. zu laute Musik, die kaum eine Unterhaltung zuließ. Drei völlig überflüssige Bildschirme , die sinnloses Fussball zeigten!!
Fire & Ice family 於 2024年3月15日的回應
Thank you Henning for your positive review and feedback! We're delighted to hear that you found our staff friendly and enjoyed our welcoming bar and good restaurant. We apologize for the inconvenience caused your feedback is valuable to us, and we'll work on ensuring a more enjoyable atmosphere for all our guests in the future. We hope to welcome you back soon for a better experience!

10/10 優異

John

於 2023 年 1 月住了 3 晚

10/10 優異

Angela

多人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Great hotel
I have never net more friendly staff. From Reception, concierge, dining room, bellman etc. All were friendly and helpful. The facility is excellent as well. Tge only draw back us have to take taxi to waterfront where all the activies and resraurants are located.
於 2023 年 1 月住了 4 晚

10/10 優異

Bahast (Athens)

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Excellent hotel 🏨
Fire & Ice family 於 2024年3月15日的回應
Thanks a million Bahast for the five-star love! We are thrilled to hear that you had an excellent experience at our hotel. We hope to welcome you back soon for another wonderful stay!

6/10 一般

Donald

於 2022 年 11 月住了 5 晚

10/10 優異

A.

Fire & Ice family 於 2024年3月15日的回應
Thank you for the outstanding 5 out of 5 rating! We're thrilled to hear about your positive experience with us. We look forward to serving you again soon!

10/10 優異

Robert

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Great choice for Cape Town stay
The location is perfect. Close to Kloof Street. Very secure. The rooms were modern and clean. Staff is top notch. Highly recommend
於 2022 年 11 月住了 4 晚

2/10 很差

Promy

家人同遊
不滿：整潔度、職員與服務、住宿狀況和客房舒適度
Bad service
First morning showers where blocked after that our day two we came back from the hotel at 17:00pm our hotel light was blue showing they must clean our room , we got there the room was not cleaned, we asked about the towels being changed daily they say no u use the same towels until you check out , so disappointed in protea hotel fire and ice
於 2022 年 11 月住了 4 晚

8/10 不錯

fred

家人同遊
讚好：整潔度、職員與服務和住宿狀況
The rooms are very small and crouded
於 2022 年 10 月住了 2 晚
Fire & Ice family 於 2024年3月15日的回應
Thank you for taking the time to leave us a review. We appreciate your feedback and are glad to hear you had a positive experience overall. We hope to see you again soon!

8/10 不錯

Collin

讚好：整潔度、職員與服務、設施服務和住宿狀況
Good friendly staff, had breakfast and the variety was fantastic.... Will definitely be back...
於 2022 年 9 月住了 3 晚

8/10 不錯

Mfundo

讚好：整潔度、職員與服務、設施服務和住宿狀況
於 2022 年 8 月住了 3 晚
Fire & Ice family 於 2024年3月15日的回應
Thank you Mfundo for choosing our hotel and for the feedback! We're glad you enjoyed your stay with us. Looking forward to welcoming you back soon!

4/10 欠佳

Patricia

於 2022 年 7 月住了 5 晚
Fire & Ice family 於 2024年3月15日的回應
Thank you Patricia for your feedback. We appreciate your patronage and regret any inconvenience you experienced during your stay. We're here to address any concerns you may have, please feel free to reach out to us directly. We look forward to the opportunity to exceed your expectations during your next stay with us.

8/10 不錯

Barend Hermanus

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Good situated and friendly service
於 2022 年 7 月住了 1 晚
Claire 於 2022年7月7日的回應
Dear Mr. Hermanus Thank you for your positive feedback. We look forward to welcoming you back again very soon!

10/10 優異

Joaquin

讚好：整潔度、職員與服務、設施服務和住宿狀況
THE SERVICE WAS AMAZING..VERY CONVENIANT LOCATION...AFFORDSBLE DINING AND DRINKING PRICES..THE HOTEL CLEAN AND PERFUMED
於 2022 年 5 月住了 5 晚
Claire 於 2022年7月7日的回應
Good day Joaquin Thank you for your positive feedback, it is greatly appreciated. We look forward to welcoming you back again soon!

8/10 不錯

Yvonne Nyasha

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2022 年 5 月住了 7 晚
Claire 於 2022年7月7日的回應
Dear Yvonne, Thank you for your positive score. We look forward to welcoming you back again soon!

2/10 很差

Tyrell

於 2022 年 4 月住了 1 晚

10/10 優異

Ntiyiso

家人同遊, 商務旅客
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2022 年 3 月住了 2 晚

8/10 不錯

真實旅客

讚好：整潔度、職員與服務和住宿狀況
Busy Hotel
The room was pleasant and the staff friendly. There’s just a lot of people who are not overnight Hotel guests (which made me some what uncomfortable)
於 2022 年 2 月住了 2 晚

8/10 不錯

Malin

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Nice and worth the cost!
Very good place to live as tourists. Close to Table mountain. Nice restaurants quite close. Nice hotel with really helpful staff. Good food.
於 2022 年 2 月住了 1 晚

8/10 不錯

Malin

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2022 年 2 月住了 2 晚

10/10 優異

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2022 年 2 月住了 1 晚
Marketing at Fire and Ice Cape Town 於 2022年2月7日的回應
Dear valued guest, Thank you for taking the time to review your recent stay with us. We are pleased that you have enjoyed your stay and cannot wait to welcome you back soonest. Thank you for choosing to stay with us.

8/10 不錯

Luvuyo

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Excellent
於 2021 年 12 月住了 5 晚
Fire and Ice Cape Town 於 2022年1月27日的回應
Dear valued guest, Thank you for taking the time to review your recent stay, your feedback has been shared with our hotel leadership team. We are pleased that you have enjoyed your time with us and thank you for choosing to stay with us. Hope to welcome you back soonest. Kind regards Fire and Ice Cape Town team