「Booked two rooms through the app. Arrived after a long drive through the mountains, only to be told our reservation had been cancelled — no call, no email, no warning. The explanation was a "system error" that apparently left them unaware they had no rooms.
They moved us to another hotel. Calling it a downgrade is generous — the room felt more like a hospital ward than a hotel, closer to a cell than anything we had paid for.
If you cancel a confirmed booking on guests standing in your lobby at...
「Hotel Villa San Carlo was a disappointment. The hosts are exceedingly nice, but the hotel itself is in dire need of an update. Nothing has been done in 20 years. The beds are wildly uncomfortable, the bathrooms less functional from the shower cabins to the 20 year old hair dryers. Air conditioning works sometimes, WiFi is sketchy and the breakfast is severely lacking. Even for Italian standards. The same sad hard boiled eggs came from the fridge 3 days in a row.」
「Stunning Villa with everything within walking distance. The rooms are spacious, clean and really beautiful. Loved the blackout blinds as well. Laundry is available for use which was great for us after four weeks of traveling. Special mention to Andra who went above and beyond for us really appreciate everything she did.
Only area for improvement would be breakfast, could be a bit less clunky with the ordering system etc and our order was always a bit wrong. Quality of the food was really good...
「Incredible location with its own private pool overlooking the vineyards. Lovely staff who couldn’t do more to help. Town is 15 mins walk away and a steep walk back but the hotel does offer a ride back… def worth a visit!」