Search Vacation Homes in Chaparral

"CLOSE TO THE AIRPORT, CONVENIENT LOCATION"

"Great place for stop over "

"I spent 11 nights here. The hotel is a good value overall there are some issues. There was only 1 nice front desk person and her name was Erika. The others not friendly. No greeting ever. Not even on check in, absolutely no customer service skills in the least. It’s as if they were doing you a favor instead of appreciating the business. They never looked up from their desk which I may add is all behind plexiglass. The night clerk was the worst. She was behind me one morning as I came into the lobby to get coffee around 6:30. Never said good morning. I could have been a ghost. We stayed upstairs in a room by the outside door . The three rooms across the hallway knew each other. There was activity all night the closing of doors. Then all day they had their do not disturb signs up. Easy for drug runners to stay at hotels. They do their selling at night for a few days and move to another hotel . The front desk has a tv screen with many views of the hallways, why wasn’t this noticed? I did report it and she said she told her manager. The housekeepers were super friendly. The beds were comfy but bedding old. "

"Noisy, too mucn light "

"This place is severely understaffed. It advertises as having a free airport shuttle but the fact is you can’t pre book this, and need to sit in a telephone line for like 15 minutes until you even get transferred to the front desk. Eventually we took an uber instead. When we arrived there were 7 people in line trying to check in or book a room with one person behind the front desk to help, answer the phone, and potentially close the reception to go and pick up people at the airport. The room was ok once we got it though bedding could have been nicer, the blanket was threadbare. "

"Pool was closed but gym was EXCELLENT. They just need to put spray cleaner in there to clean machines. "

"I was lucky to get an upgraded room through hotels.com and enjoyed a larger room; the bathroom was huge with a separate soaking tub and shower. It was great to pop downstairs and grab a beer at the bar; friendly staff at the bar and front desk. I spent some time by the pool; it would have been nice if there were more sunny spots; it was really shaded compared to what the pictures showed online. Thankfully it was not a busy day when I was at the pool. It was the perfect location close to Fort Bliss to visit my son. I did not hear many airplanes being so close to the airport. "

"No rides at 4am. They don't do 24-hour"

"Wonderful location, staff and value!"