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康科德米爾斯凱富全套房酒店的評價

2.5 out of 5
康科德米爾斯凱富全套房酒店
7800 Gateway Lane NW, Concord, NC

評價

8.4

很好

10 分評分,優異;929 則評價中有 442 則" "
8 分評分,不錯;929 則評價中有 309 則" "
6 分評分,一般;929 則評價中有 94 則" "
4 分評分,欠佳;929 則評價中有 47 則" "
2 分評分,很差;929 則評價中有 37 則" "

8.6/10 

整潔度

8.8/10 

職員與服務

8.2/10 

設施服務

8.2/10 

住宿狀況

8.2/10 

環保程度

評價

10/10 優異

Tracey

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Nice place
於 2024 年 5 月住了 4 晚
MGR 於 2024年5月28日的回應
Hi Tracey,Wow! Thank you for the 5 of 5! We look forward to seeing you again at the Comfort Suites Concord Mills.

6/10 一般

Virginia

家人同遊
讚好:職員與服務
不滿:整潔度和住宿狀況
Old and needs updating
於 2024 年 5 月住了 2 晚
MGR 於 2024年5月28日的回應
Hello Virginia,Thank you for choosing Comfort Suites Concord Mills and providing your feedback. We are pleased to share with you we will be undergoing a complete renovation later this year. We look forward to seeing you again.

8/10 不錯

sharon

讚好:整潔度、職員與服務、設施服務和住宿狀況
It seemed fine.
於 2024 年 5 月住了 1 晚
MGR 於 2024年5月24日的回應
Thank you for taking the time to complete a survey regarding your recent stay at Comfort Suites Concord Mills. As a guest you are truly valued. Your feedback is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. Should you need further assistance, please do not hesitate to reach out to us.We hope to see you again soon.

8/10 不錯

Gretchen

家人同遊
讚好:整潔度和職員與服務
不滿:設施服務
Pool area dirty and in need of repair. Exercise equipment broken. Breakfast below average - even for a continental breakfast. Eggs were brown from being burnt, sausage was hard and over cooked. No pastries one of the days of the stay. Fruit moldy. Sirens every day, people yelling at each other inside and outside of building. People not staying at the hotel roaming around the property at all hours.
於 2024 年 5 月住了 2 晚
MGR 於 2024年5月20日的回應
Dear Gretchen,Thank you for taking the time to complete a review regarding your recent stay at Comfort Suites Concord Mills.As a guest you are truly valued.Your feedback is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests.Should you need further assistance, please do not hesitate to reach out to us,We hope to see you again soon.

6/10 一般

Michael

讚好:整潔度、職員與服務和住宿狀況
於 2024 年 5 月住了 5 晚
MGR 於 2024年5月16日的回應
Hi Michael,Thank you for choosing Comfort Suites Concord Mills and providing your rating. We look forward to hosting you again soon.

10/10 優異

Sharon

讚好:整潔度、職員與服務和住宿狀況
於 2024 年 5 月住了 2 晚
MGR 於 2024年5月13日的回應
Hi Sharon,Thank you for choosing Comfort Suites Concord Mills, we appreciate you and look forward to hosting you again soon!

10/10 優異

Stephanie

多人同遊
讚好:整潔度、設施服務和住宿狀況
Very nice room, friendly staff at check in
於 2024 年 5 月住了 2 晚
MGR 於 2024年5月13日的回應
Hi Stephanie,Thank you for choosing Comfort Suites Concord Mills and providing your feedback. We are pleased to hear that you had a great time! We hope to see you again soon.

10/10 優異

David

於 2024 年 5 月住了 1 晚
MGR 於 2024年5月28日的回應
Hi David,Thank you for choosing Comfort Suites Concord Mills. I see you had an amazing time! We hope to see you again soon!

10/10 優異

Dany

家人同遊, 商務旅客
讚好:整潔度、職員與服務和住宿狀況
Great place to stay
於 2024 年 5 月住了 1 晚
MGR 於 2024年5月7日的回應
Hi Dany,Wonderful! We are so pleased you chose Comfort Suites Concord Mills and had a great stay. We look forward to seeing you again soon!

8/10 不錯

Dale

伴侶同遊
讚好:整潔度和職員與服務
Breakfast was very good! Rm 218: Shower water pressure was AWESOME. The bed was comfortable. Some signs of wear and tear carpets torn a tack strip poked my foot at bathroom entrance. Ice machine broken on 2nd floor. The curtains off the track (I fixed them) etc.
於 2024 年 3 月住了 1 晚
MGR 於 2024年4月8日的回應
Hi Dale,Thank you for choosing Comfort Suites Concord Mills and providing your feedback. We are sincerely sorry for the carpet strip at the bathroom door. We will have engineering make the necessary repairs. We are pleased to share with you we will be undergoing a complete renovation later this year. We look forward to seeing you again soon.

8/10 不錯

Aynesha

讚好:整潔度和職員與服務
於 2024 年 3 月住了 2 晚
MGR 於 2024年4月3日的回應
Hi Aynesha,Thank you for choosing Comfort Suites Concord Mills! We look forward to seeing you again soon!

8/10 不錯

t

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
The front desk man was great and courteous… I really appreciated his willingness to go above and beyond for me and my family….
於 2024 年 3 月住了 1 晚
MGR 於 2024年4月1日的回應
Thank you for choosing Comfort Suites Concord Mills. We are pleased to hear you enjoyed your stay! We hope to see you and your family again soon.

2/10 很差

Jon

讚好:整潔度、職員與服務和住宿狀況
Checked in cause I couldn’t but didn’t get to stay
於 2024 年 3 月住了 2 晚
MGR 於 2024年4月3日的回應
Thank you

10/10 優異

Sharon

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Everyone is very friendly and clean hotel
於 2024 年 3 月住了 4 晚
MGR 於 2024年4月1日的回應
Hi Sharon,We are happy to know you had a great stay at Comfort Suites Concord Mills, we hope to see you again soon!

8/10 不錯

Brian

讚好:整潔度、職員與服務和住宿狀況
Great.
於 2024 年 3 月住了 3 晚
MGR 於 2024年3月22日的回應
Hi Brian,I looks like you had a wonderful stay at Comfort Suites Concord Mills. We look forward to seeing you again soon!

6/10 一般

Emmanuel

家人同遊
讚好:職員與服務
It was cool but wouldn’t stay again.
於 2024 年 3 月住了 2 晚
MGR 於 2024年3月18日的回應
Hi Emmanuel,Thank you for choosing Comfort Suites Concord Mills and sharing your feedback.

10/10 優異

Robert

多人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
We enjoyed a nice 2 day stay here. The staff was very friendly and accommodating to our needs. The location was perfect for going to places we like.
於 2024 年 2 月住了 2 晚
MGR 於 2024年3月5日的回應
Hi Robert,It looks like you had an amazing stay at Comfort Suites Concord Mills! We hope to see you again soon.

8/10 不錯

Jenny

伴侶同遊
I liked everything
於 2024 年 3 月住了 1 晚
MGR 於 2024年3月4日的回應
Hi Jenny,Thank you for choosing Comfort Suites Concord Mills and providing your feedback. We hope to see you again soon.

6/10 一般

Jerry

商務旅客
讚好:職員與服務
不滿:住宿狀況和客房舒適度
Room was not as clean as usual. Very noisy
於 2024 年 2 月住了 3 晚
MGR 於 2024年2月27日的回應
Hi Jerry,Thank you for choosing Comfort Suites Concord Mills for your recent visit to our area. We take great pride in providing an exceptionally clean guest room to all our guests. We sincerely apologize for falling short of that. We will share this information with our housekeeping team and we look forward to seeing you again soon.

8/10 不錯

Lori

家人同遊
讚好:整潔度、職員與服務和設施服務
The pool needs to heated, way too cold. Some things could be updated.
於 2024 年 2 月住了 2 晚
MGR 於 2024年2月26日的回應
Hi Lori, Thank you for choosing Comfort Suites Concord Mills for your recent stay. Although the pool is heated, we will definitely check the temperature and make adjustments as needed. We look forward to seeing you again soon.

10/10 優異

Anke

家人同遊
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2024 年 2 月住了 2 晚
MGR 於 2024年2月26日的回應
Hi Anke,It looks like you had a wonderful stay at Comfort Suites Concord Mills! We hope to see you again soon!

6/10 一般

Holly

家人同遊
不滿:職員與服務
Was ok, not great, not horrible.
Overall was ok. The room was large and fit our family of 7 easily. The breakfast lady was horribly rude. Grabbed my 7 yr olds arm because he was trying to find a fork. The next day she hovered over us like we were gonna steal something. Very rude. Yelling out when someones toast popped up. The she went outside to smoke and came back and started touching food and utensils. Never washed her hands. Never wore gloves. The pool is big but irritated our sons eyes so bad almost had to take him to urgent care. Spoke to management and was told its a salt water pool and they would talk to the breakfast lady. Thats all. Not the greatest customer service.
於 2024 年 2 月住了 3 晚
MGR 於 2024年2月26日的回應
Hi Holly,Thank you for choosing Comfort Suites Concord Mills for your recent visit to our area. We take great pride in providing wonderful customer service, and we sincerely apologize for falling short of that. As discussed, we have taken necessary action with the team member in question so no one else will have this type of issue moving forward. We appreciate you bringing this to our attention and hope to see you again should your travels bring you back to Concord.

10/10 優異

Wanda

於 2024 年 2 月住了 2 晚
MGR 於 2024年3月21日的回應
HI Wanda,Thank you for choosing Comfort Suites Concord Mills! Looks like you had a great stay! We hope to see you again soon.

10/10 優異

Christina

讚好:整潔度、職員與服務和住宿狀況
於 2024 年 2 月住了 1 晚
Mgr 於 2024年2月19日的回應
Hi Christina,Thank you for choosing Comfort Suites Concord Mills! We look forward to seeing you again soon.

8/10 不錯

Suzanne

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2024 年 2 月住了 1 晚
MGR 於 2024年2月19日的回應
Hi Suzanne,Thank you for choosing Comfort Suites Concord Mills! It looks like you had a great stay with us. We look forward to seeing you again soon.

8/10 不錯

Andrea

讚好:整潔度和職員與服務
於 2024 年 2 月住了 2 晚
MGR 於 2024年2月19日的回應
Hi Andrea,Thank you for choosing Comfort Suites Concord Mills! We look forward to seeing you again soon should your travels bring you back to Concord.

4/10 欠佳

Kimberly

家人同遊
不滿:整潔度和住宿狀況
What I didn't like: 1st room we were given key card did not work. Then once that was fixed, we settled in and got ready for bed to find the sofa bed was broken. We were given another room to change to. Then, that room key did not work and needed to be fixed. The 2nd night the fire alarm went off and not sure if there was a real fire or not, but we needed to get out. Also, once I got home I found lots of bumps on my arms and legs. When I looked it up, it appears to be bed bugs. What I liked: The hotel is in a great location near lots of restaurants and the mall. The room was very large. We had a bedroom with our own tv and a family room where the kids slept on the pull out with their own tv. Usually the bathroom would have a door from the family area and the bedroom, however this one only had a door from inside the bedroom, which was annoying. The breakfast was good and the employees were very friendly. If I were to go back because the room layout worked well for our family, I would probably bring a mattress cover, just to be sure.
於 2024 年 2 月住了 1 晚
MGR 於 2024年2月13日的回應
Hi Kimberly,Thank you for choosing Comfort Suites Concord Mills for your recent stay and for providing your feedback. We sincerely apologize for what you encountered and understand how frustrating this can be. Although nobody likes to have a fire alarm go off, we are truly thankful that the system works as it is supposed to when and individual does something to activate the alarm. We have also notified our pest control company regarding the possible pest issue in the room. We look forward to seeing you again should your travels bring you back to Concord.

10/10 優異

Richard

讚好:整潔度、職員與服務和住宿狀況
於 2024 年 2 月住了 1 晚
MGR 於 2024年2月13日的回應
Hi Richard,Thank you for choosing Comfort Suites Concord Mills and providing your feedback. We look forward to hosting you again soon.

10/10 優異

Jay Raphael B.

讚好:整潔度、職員與服務、設施服務和住宿狀況
Nice and Clean Place. Very Convinient.
於 2024 年 2 月住了 2 晚
MGR 於 2024年2月12日的回應
Hi Jay,Thank you for choosing Comfort Suites Concord Mills! We are pleased you had a great stay and look forward to seeing you again soon.

8/10 不錯

Annie Kathleen Williams

家人同遊
讚好:整潔度、職員與服務和住宿狀況
see above
於 2024 年 2 月住了 1 晚
MGR 於 2024年2月12日的回應
Hi Ms. Williams, We are please you choose Comfort Suites Concord Mills and enjoyed your stay. We hope to see you again soon.

10/10 優異

Stephen

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Friendly
Breakfast was good, it was a quiet cozy stay with lots of food places near by
於 2024 年 2 月住了 3 晚
MGR 於 2024年2月12日的回應
Hi Stephen,Thank you for choosing Comfort Suites Concord Mills. We truly appreciate your feedback and look forward to seeing you again.

8/10 不錯

quinn

讚好:整潔度、職員與服務和住宿狀況
Saw a roach in the bathroom sink when I got there but didn’t see anymore. Hotel is located around several restaurants. Within walking distance.
於 2024 年 2 月住了 1 晚
MGR 於 2024年2月8日的回應
Hi Quinn,Thank you for choosing Comfort Suites Concord Mills for your recent stay in Concord. We appreciate your feedback and will take appropriate action to correct this. We look forward to seeing you again should your travels bring you back our way.

10/10 優異

Stephanie

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2024 年 2 月住了 1 晚
MGR 於 2024年2月6日的回應
Hi Stephanie,Awesome, it looks like you had an amazing stay at Comfort Suites Concord Mills! We appreciate your feedback and hope to see you again soon!

4/10 欠佳

Rebecca

家人同遊
讚好:整潔度、設施服務和住宿狀況
First, hotel has smell of cheap cleaning supplies. Second, the hotel was evacuated due to fire alarms going off. Not sure why. Third, there were a crew of guys that kept coming to the front door blasting their music all through the night. It seemed they were not staying at hotel just hanging out at the front door. Unacceptable. Last, room keys quit working first thing in the morning. Otherwise, room was large and no issues.
於 2024 年 2 月住了 1 晚
MGR 於 2024年2月5日的回應
Hi Rebecca,Thank you for choosing Comfort Suites Concord Mills and providing your feedback. We strive to provide excellent customer service and a great atmosphere. Unfortunately, Saturday night another guest did something that set off the fire alarm. We understand how upsetting this can be however, we are extremely happy the system worked properly to ensure everyone's safety. As for the gentleman blasting their music, yes, we agree, this is unacceptable. They were asked to turn it down but as you are well aware, they returned several times. We hope to see you again should your travels bring you back to Concord.

8/10 不錯

Greg

於 2024 年 2 月住了 1 晚
MGR 於 2024年3月20日的回應
Hi Greg,Thank you for choosing Comfort Suites Concord Mills and providing your rating. We look forward to hosting you again soon!

10/10 優異

Debbie

讚好:整潔度、職員與服務和住宿狀況
Room was very large!
於 2024 年 2 月住了 3 晚
MGR 於 2024年2月4日的回應
Hi Debbie,It looks like you had an amazing stay at Comfort Suites Concord Mills! Thank you for choosing our hotel and providing your feedback. We look forward to hosting you again soon.

8/10 不錯

Juliana

讚好:整潔度和職員與服務
Rooms were nice & beds comfortable. Breakfast was good. The pool area is in desperate need of upgrades. Tables & chairs need replacing & walls, entryways & doors need replacing. However , pool water was clean & nicely warm.
於 2024 年 1 月住了 2 晚
MGR 於 2024年1月29日的回應
Hi Juliana,Thank you for choosing Comfort Suites Concord Mills and for providing your feedback. We take great pride in providing our guests with excellent service. We are also happy to let you know we will be undergoing renovations this year which will include the pool area. We look forward to seeing you again should your travels bring you back to Concord.

10/10 優異

Corey

於 2024 年 1 月住了 1 晚
MGR 於 2024年1月23日的回應
Hi Corey,It looks like you had a great stay at Comfort Suites Concord Mills! We look forward to seeing you again soon.

10/10 優異

CHIMEKA

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
It was a terrific stay. I enjoyed it.
於 2024 年 1 月住了 4 晚
MGR 於 2024年1月17日的回應
Hi Chimeka,Thank you for choosing Comfort Suites Concord Mills and letting us know you had a terrific stay! We look forward to hosting you again soon.

10/10 優異

Cristine

Room was clean, nice layout. Overall quiet and comfortable.
於 2024 年 1 月住了 1 晚
MGR 於 2024年1月17日的回應
Hi Cristine,Thank you for choosing Comfort Suites Concord Mills and providing your feedback. We are very happy to hear you enjoyed your stay and hope to see you again soon!

8/10 不錯

steve

商務旅客
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Check in super easy and friendly. Clean rooms. Good space. Nice shower. 2 TV’s. In my room. Was perfect
於 2024 年 1 月住了 1 晚
MGR 於 2024年1月16日的回應
Hi Steve,We are so happy to hear you enjoyed your stay at Comfort Suites Concord Mills! We look forward to seeing you again soon!

10/10 優異

William

多人同遊
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2024 年 1 月住了 2 晚
MGR 於 2024年1月15日的回應
Hi William,Thank you for choosing Comfort Suites Concord Mills! We are so happy to see you had an amazing stay! We hope to see you again soon should your travels bring you back to Concord.

10/10 優異

Tracy

讚好:住宿狀況和客房舒適度
於 2024 年 1 月住了 1 晚
MGR 於 2024年1月15日的回應
Hi Tracy,It looks like you had a wonderful stay at Comfort Suites Concord Mills! We hope to see you again soon.

10/10 優異

Addi

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
loved the suite amenities and friendly staff, great breakfast
於 2023 年 12 月住了 1 晚
MGR 於 2023年12月29日的回應
Hi Addie,Wow, it looks like you had an amazing stay at Comfort Suites Concord Mills. We appreciate you choosing our hotel and providing your feedback. We look forward to seeing you again soon!

10/10 優異

Kevin

商務旅客
讚好:整潔度、職員與服務、設施服務和住宿狀況
於 2023 年 12 月住了 1 晚
MGR 於 2023年12月28日的回應
Hi Kevin,Thank you for choosing Comfort Suites Concord Mills and posting a rating. We appreciate your business and we look forward to seeing you again when your travels bring you back to Concord.

10/10 優異

Howard

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 12 月住了 1 晚
MGR 於 2023年12月26日的回應
Hi Howard,Thank you for choosing Comfort Suites Concord Mills and posting a rating. We are pleased to hear you enjoyed your stay and look forward to seeing you again!

10/10 優異

Heather

家人同遊
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Always enjoy our stay here!
於 2023 年 11 月住了 2 晚
MGR 於 2023年12月18日的回應
Hi Heather,It looks like you had an amazing stay at Comfort Suites Concord Mills!! We look forward to seeing you again soon.

8/10 不錯

Robert

家人同遊
讚好:職員與服務
Comfort Suites
Convienient to area attractions. Comfortable, good breakfast.
於 2023 年 12 月住了 2 晚
MGR 於 2023年12月11日的回應
Dear Robert,Thank you for choosing Comfort Suites Concord Mills and providing your feedback. We truly value our guest's experience. We look forward to seeing you again soon!

10/10 優異

Rolando

商務旅客
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 12 月住了 1 晚
MGR 於 2023年12月11日的回應
Dear Rolando,Thank you for choosing Comfort Suites Concord Mills and posting your review. We look forward to seeing you again should your travels bring you back to Concord.

10/10 優異

Duana

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Convenient to our travel route. Good quality for the money. Room slightly outdated but very clean. Front desk employee extremely nice and helpful.
於 2023 年 12 月住了 1 晚
MGR 於 2023年12月6日的回應
Hi Duana,Thank you for choosing Comfort Suites Concord Mills and posting a review! It looks like you had a nice stay with awesome guest service! We look forward to seeing you again soon.