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夏洛特大學城歡朋酒店的評價

2.5 out of 5
夏洛特大學城歡朋酒店
8419 N Tryon St, Charlotte, NC

評價

8.4

很好

10 分評分，優異；945 則評價中有 451 則" "
8 分評分，不錯；945 則評價中有 324 則" "
6 分評分，一般；945 則評價中有 101 則" "
4 分評分，欠佳；945 則評價中有 41 則" "
2 分評分，很差；945 則評價中有 28 則" "

8.8/10 

整潔度

8.8/10 

職員與服務

8.0/10 

設施服務

8.4/10 

住宿狀況

8.0/10 

環保程度

評價

10/10 優異

Yi Chun (Taiwan)

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
good!
I like the service, very friendly even we check in earlier, we were still able to get a room i will go again!!

6/10 一般

Michael (San Antonio)

家人同遊
讚好：整潔度和職員與服務
不滿：住宿狀況
Very few electric receptacles (1) and zero usb ports. Not convenient for charging phones and tablets. Also the door to the room was incredibly hard to open for me and nearly impossible for my wife
於 2024 年 5 月住了 3 晚
Operations Manager 於 2024年5月16日的回應
Thank you for taking the time to leave us a review. We appreciate your business and your feedback.

8/10 不錯

Elaine M

家人同遊
讚好：整潔度和職員與服務
Had a free breakfast, but facility was old.
於 2024 年 5 月住了 2 晚
Operations Manager 於 2024年5月13日的回應
Thank you for taking the time to send us a review. We appreciate your business and hope to see you again soon.

8/10 不錯

Parimal

家人同遊
讚好：整潔度、職員與服務和設施服務
於 2024 年 5 月住了 1 晚
Operations Manager 於 2024年5月11日的回應
Thank you for your feedback. We appreciate your business and hope to see you again soon.

6/10 一般

James (Port St Lucie)

讚好：整潔度
不滿：職員與服務
Breakfast was horrible.
於 2024 年 5 月住了 2 晚
Operations Manager 於 2024年5月10日的回應
I am so sorry that our breakfast was horrible during your stay. I will talk to our General Manager and see what we can do to make some changes.

10/10 優異

John Kaden

讚好：整潔度、職員與服務和住宿狀況
Simple clean hotel room. Quiet and felt safe.
於 2024 年 5 月住了 2 晚
Operations Manager 於 2024年5月8日的回應
Thank you so much for taking the time to leave us a review! We appreciate the feedback and hope to see you again soon.

4/10 欠佳

Timothy (Niagara Falls)

不滿：整潔度、設施服務和住宿狀況
I checked in at 9pm and tried to take a shower. There was no hot water, none. After taking a cold shower, I went to the front desk to alert them to this issue. The offered me another room. I asked them if another room would really make a difference as it was directly accross the hall. After going into the next room, there was no hot water there either. The front desk response was that many people must be showering and shrugged his shoulders. At breakfast the next day, many people were talking about the lack of hot water. The hotel is dated, has many stains in the room and is in need of a freshening up. I would have rather stayed at the Holiday Inn next door.
於 2024 年 4 月住了 2 晚
Operations Manager 於 2024年5月7日的回應
Thank you for taking the time to leave us a review. I am so sorry that your stay was not up to our normal standard. We are making the changes needed to improve our property, I will also let our General Manager know about this as well.

6/10 一般

Sally

家人同遊, 商務旅客
讚好：整潔度和住宿狀況
Clean. Good, quiet location. Not up to usual Hampton Inn in some ways. Very strange front desk/check-in experience (no one there for a bit and then flat and unresponsive). Wi-fi worked fine but was slower than most, no free outlets in the room (had to unplug a lamp, the clock and the coffeepot to get charges for laptops and phones), no closet or iron, no "please do not disturb" door hanger (we weren't disturbed), and weirdly, when you sat at the desk, the underside was so rough and unfinished that it left abrasions on our clothes. That's a new one. We travel a lot and stay in many hotels.
於 2024 年 4 月住了 1 晚
Operations Manager 於 2024年4月30日的回應
I am so sorry about this. I will have our Maintenace look into these issues that you mentioned as well. I am very sorry about the lack of customer service that you received during check in and this will be addressed immediately.

8/10 不錯

mark

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 4 月住了 3 晚
Operations Manager 於 2024年5月1日的回應
Thank you for taking the time to leave us a review. We apprecaite your business and hope to see you soon.

4/10 欠佳

Jack

不滿：整潔度、設施服務和住宿狀況
Not up to Hampton Inn standards that I am familiar with. Rooms are tired. Limited hot water in shower. No plug ins by the night stand.
於 2024 年 4 月住了 2 晚
Operations Manager 於 2024年4月30日的回應
I am so sorry about the issues you experienced during your stay with us. I will pass this information on to our Management Team and get these things address immediately. We appreciate your feedback.

4/10 欠佳

MATTHIAS

家人同遊
不滿：住宿狀況
I considered the Hampton Inn brand as a leader in upper limited service hotels. This property looked very poorly maintained and beaten up. It was very much notable and very unlike Hampton Inn. I would NOT go back to this property and The franchise should take immediate action
於 2024 年 4 月住了 1 晚
Operations Manager 於 2024年4月29日的回應
I am so sorry about the issues your experienced during your stay. I will make sure that this information is passed on.

10/10 優異

Bridget

家人同遊
讚好：整潔度和職員與服務
Staff was very helpful
於 2024 年 4 月住了 3 晚
Operations Manager 於 2024年4月18日的回應
Thank you so much for taking the time to leave us a review. We appreciate your feedback and hope to see you again soon!

10/10 優異

Jason

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
The property and people are fantastic. Had an issue which forced a room change, and the staff could not have been more kind and accommodating. Great continental breakfast. One thing potential customers should be aware of before booking is that the property is directly across the street from the Charlotte-Mecklenburg Police Department, a fire station, and a light rail crossing. That can cause a bit of a ruckus in the wee hours of the morning. Otherwise, fantastic.
於 2024 年 3 月住了 2 晚
Operations Manager 於 2024年4月4日的回應
Thank you so much for the review. We appreciate your business and your feedback. We hope to see you again soon!

10/10 優異

Shanice (Rocky Mount)

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Everything
於 2024 年 3 月住了 1 晚
Operations Manager 於 2024年3月25日的回應
Thank you so much for taking the time to leave us a review. We appreciate the feedback and look forward to seeing you again in the future.

10/10 優異

Kelly

讚好：整潔度、職員與服務和住宿狀況
It had nice people checking in. Quiet guests
於 2024 年 3 月住了 1 晚
Operations Manager 於 2024年3月25日的回應
Thank you so much for taking the time to leave us a review. We appreciate the feedback and look forward to seeing you again in the future.

10/10 優異

Devin

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Che kin was a breeze, the desk staff were polite professional, and quick. Within minutes we had our entry cards. The room and facilities are clean.
於 2024 年 3 月住了 1 晚
Operations Manager 於 2024年3月15日的回應
Thank you for providing us with feedback. We appreciate your business and hope to see you again in the future.

6/10 一般

Sandy

伴侶同遊
不滿：整潔度、設施服務和住宿狀況
We checked in and stayed 2 hours and left. The place did not appear to be safe and very unsafe. We wasted our money and drove 4 hours home.
於 2024 年 3 月住了 1 晚
Operations Manager 於 2024年3月15日的回應
Thank you for providing us with feedback. We appreciate your business. I will make sure that our property manager is aware of the concerns that you have brought up to us. Thank you again for leaving us a review.

10/10 優異

Alex

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 2 月住了 1 晚
Operations Manager 於 2024年3月15日的回應
Thank you for providing us with feedback. We appreciate your business and hope to see you again in the future.

10/10 優異

Roxanne

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
We came on a two day shopping trip, and this place was just fine and located an ideal distance between all the big box stores we needed to hit up, so it was very efficient for us. I would definitely stay here again on a shopping trip.
於 2024 年 2 月住了 2 晚
Operations Manager 於 2024年3月15日的回應
Thank you for providing us with feedback. We appreciate your business and hope to see you again in the future.

8/10 不錯

Stacy

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 2 月住了 1 晚
Operations Manager 於 2024年3月15日的回應
Thank you for providing us with feedback. We appreciate your business and hope to see you again in the future.

8/10 不錯

cynthia

於 2024 年 2 月住了 4 晚
Operations Manager 於 2024年3月25日的回應
Thank you so much for taking the time to leave us a review. We appreciate the feedback and look forward to seeing you again in the future.

8/10 不錯

Hector

伴侶同遊
讚好：整潔度和住宿狀況
As good as expected. Photos on internet show property much better than actual hotel.
於 2024 年 2 月住了 1 晚
Operations Manager 於 2024年3月15日的回應
Thank you for providing us with feedback. We appreciate your business and hope to see you again in the future.

10/10 優異

Benjamin H

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Nice hotel- Close to Light Rail and UNCC
This was the second time I’ve booked this property. The front desk was helpful and friendly with each interaction- checkin, checkout, and each time in between. The king bed was pretty comfortable, and everything was clean and tidy in the room. Largest refrigerator I’ve seen in a hotel room, so there was plenty of room for my beverages. It was easy taking the stairs in lieu of the elevator. The workout room was small but was able to get in a good sweat on the elliptical machine. The breakfast setup was nice and the workers very friendly. The food selection was good, but I stuck to cereal, juice, a banana and a danish. My stay was great and will definitely book again if in town for a UNCC event again.
於 2024 年 1 月住了 1 晚
Operations Manager 於 2024年3月15日的回應
Thank you for providing us with feedback. We appreciate your business and hope to see you again in the future.

10/10 優異

Mine

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2024 年 1 月住了 1 晚
Operations Manager 於 2024年3月15日的回應
Thank you for providing us with feedback. We appreciate your business and hope to see you again in the future.

10/10 優異

Jorge

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2024 年 1 月住了 2 晚
Operations Manager 於 2024年3月15日的回應
Thank you for providing us with feedback. We appreciate your business and hope to see you again in the future.

8/10 不錯

Lynda

讚好：整潔度、住宿狀況和客房舒適度
Perfect
The room was perfect for what I needed it for, sleep as it was just a stopover on my way back to college. Very comfortable and clean and had an amazing breakfast with multiple g/f options which I appreciated.
於 2024 年 1 月住了 1 晚

6/10 一般

Victoria

家人同遊
讚好：職員與服務
It was not so good. The heater was very loud that we turned it over and chose to sleep in a cold room. Just added extra blankets. Also was a slight smell to it. The hotel needs updating.
於 2024 年 1 月住了 1 晚

2/10 很差

j douglas

親子同遊
The reason our stay there was terrible was that the water was only hot water and no cold water since it was only pure hot water we couldn’t shower in it.
於 2024 年 1 月住了 1 晚

10/10 優異

Jessica

多人同遊
讚好：整潔度、職員與服務和住宿狀況
The pictures didnt do it any justice. I was skeptical at first, but it was clean and comfortable.
於 2023 年 12 月住了 1 晚

10/10 優異

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 12 月住了 1 晚

10/10 優異

Marvin

商務旅客
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Great Stay
Very Nice Hotel, Great Stay
於 2023 年 12 月住了 1 晚

4/10 欠佳

MALCOLM

伴侶同遊
讚好：職員與服務
不滿：整潔度、設施服務和住宿狀況
THE STAFF WERE FRIENDLY AND HELPFUL
於 2023 年 12 月住了 1 晚

10/10 優異

Wanda

讚好：整潔度、職員與服務和住宿狀況
於 2023 年 12 月住了 2 晚

10/10 優異

Karen

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Great stay over the holidays
Great stay. Room & bathroom was very clean. Bed & pillows were comfortable for a good night’s sleep. Breakfast was standard, but fresh & timely each morning; coffee was hot & fresh. Area was quiet. We were visiting family for the holidays, so was focused on location. Overall, a really good stay. Would stay again.
於 2023 年 12 月住了 3 晚

10/10 優異

Latonya

讚好：整潔度、職員與服務和住宿狀況
於 2023 年 12 月住了 2 晚

10/10 優異

George

家人同遊, 伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
The desk attendant was very attentive and caring.
於 2023 年 12 月住了 1 晚

8/10 不錯

Willie

讚好：整潔度、職員與服務和客房舒適度
於 2023 年 12 月住了 1 晚

10/10 優異

Toni

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 12 月住了 1 晚

10/10 優異

Michael

於 2023 年 12 月住了 5 晚

2/10 很差

Eduardo

不滿：整潔度、職員與服務和住宿狀況
於 2023 年 11 月住了 1 晚
Operations Manager 於 2023年11月28日的回應
Thank you for you review!

10/10 優異

William

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
It was a great experience.
於 2023 年 11 月住了 1 晚
Operations Manager 於 2023年11月28日的回應
Thank you for completing our survey. Thank you for providing feedback and for your most recent business. We appreciate the kind review, and we are delighted to know that you truly enjoyed your stay. Our staff truly works hard to make sure that each and every guest has a pleasant stay. We appreciate your loyalty to the Hilton Brand, and we hope to see you again in the future.

4/10 欠佳

Tirupathi

於 2023 年 11 月住了 1 晚

6/10 一般

Robert

讚好：整潔度和職員與服務
於 2023 年 11 月住了 2 晚
Operations Manager 於 2023年11月27日的回應
Thank you for leaving us a review. We hope you have a great Holiday Season!

10/10 優異

Randy (Lovingston)

讚好：整潔度、職員與服務和住宿狀況
Easy to get to off 85
於 2023 年 11 月住了 1 晚
Operations Manager 於 2023年11月22日的回應
Thank you for completing our survey. Thank you for providing feedback and for your most recent business. We appreciate the kind review, and we are delighted to know that you truly enjoyed your stay. Our staff truly works hard to make sure that each and every guest has a pleasant stay. We appreciate your loyalty to the Hilton Brand, and we hope to see you again in the future.

8/10 不錯

Josh

於 2023 年 11 月住了 1 晚

6/10 一般

jerome

讚好：整潔度和職員與服務
於 2023 年 11 月住了 2 晚
Operations Manager 於 2023年11月13日的回應
Thank you for leaving us a review!We appreciate your feedback.

6/10 一般

Karla

讚好：整潔度和住宿狀況
It would have been better if the cleaning crew didn't knock on our door at 8:45 in the morning.
於 2023 年 10 月住了 1 晚
Operations Manager 於 2023年10月28日的回應
Thank you so much for providing us with your feedback. I want to offer my sincere apologies for your stay. I definitely will be looking into your stay, and I will be sharing your feedback with our Management Team. The experience that you described is not something we want any of our guests to experience. We will make the necessary improvements to better our property. Should you have any further questions or concerns, please feel free to let me know via the contact information listed below. Once again you have my sincere apologies and thank you so much for your feedback as we value your concerns. Thank you for your loyalty to the Hilton Brand.

8/10 不錯

Charlie

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 10 月住了 1 晚
Operations Manager 於 2023年10月23日的回應
Thank you for completing our survey. Thank you for providing feedback and for your most recent business. We appreciate the kind review, and we are delighted to know that you truly enjoyed your stay. Our staff truly works hard to make sure that each and every guest has a pleasant stay. We appreciate your loyalty to the Hilton Brand, and we hope to see you again in the future.

10/10 優異

Nancy

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Very clean, even our grandson made a comment on how clean everything was, and how comfortable the beds were! We will use this hotel again and recommend to all our family and friends!!
於 2023 年 10 月住了 1 晚
Operations Manager 於 2023年10月28日的回應
Thank you for completing our survey. Thank you for providing feedback and for your most recent business. We appreciate the kind review, and we are delighted to know that you truly enjoyed your stay. Our staff truly works hard to make sure that each and every guest has a pleasant stay. We appreciate your loyalty to the Hilton Brand, and we hope to see you again in the future.

10/10 優異

Niki

於 2023 年 10 月住了 1 晚
Operations Manager 於 2023年11月8日的回應
Thank you for taking the time to leave us a review! We appreciate your feedback and hope to see you again soon.