4/10 Poor
Aaron, Sumter
Travelled with family
10 Jun 2024
Disliked: Cleanliness, property conditions & facilities
Here are some issues we had after 10 hours of travel w/ 5 kids in two including one less than 2 years old:
1. Our check-in time was extended because the folks working at the front desk, while very kind, were having trouble getting the payment platform to work so they could scan my card for the $150 deposit they require for any damages caused to the room.
2. When we finally made it into our room we found several issues - the first of which was bugs. To be more specific, we found cockroaches and eliminated them as soon as we found them.
3. The kitchen cabinets were clearly dirty.
4. None of the interior doors shut properly which made things difficult to keep sleeping kids asleep should anyone need to exit a bedroom into the common room area. We almost opted to leave doors cracked open; however, they would swing open entirely so that wouldn't work either.
5. The common room tv remote did not work and probably needed batteries replaced. I attempted to do this myself, but the battery door was screwed to the remote.
6. Several outlets would not allow an item to completely plug into them. Instead, they would only go about 3/4 of the way into the outlet which did supply power, but it is also a fire hazard.
7. There were food remains underneath the pullout couch cushions.
All of this was reported the next morning upon checkout only to be told by the manager on duty that someone "would look into all of that." We will not return.
Aaron
Stayed 1 night in Jun 2024