「This was our first premier in stay. Upon arrival there was signage out front “kids stay for free” which made us feel like we chose a family hotel since we were staying with our 2 young children. The first evening (7-8pm) when arriving home from dinner we had a knock on the door from staff. A noise complaint… we had been in the hotel for less than 5 minutes. It was quite off putting since our kids were at the normal volume of any guest.
Other than that, hotel was clean, well kept and a great...
「Très bon établissement, très pratique, avec un bon parking , bien situé. Le petit déjeuné vaut le coût. Le personnel est très sympathique, avec juste un bémol. Attention pour les non- anglophones, si vous avez déjà payé votre réservation, n’hésitez pas à insister pour bien faire comprendre que la chambre a été payée.」
「The AC was broken down in the entire wing in the heat of summer. Staff brought fans but that did not help as the windows couldn’t open either. My family and I had no sleep or rest during our entire stay.」
「Hotels.com with the hotel have some payment issue. When I check in the hotel front desk staff said that i need to pay for this trip, however, I already fully paid when i booked the hotel. After check and clarified she confirmed already received my payment. And I called to Hotel.com the staff request me to pay again for the hotel and refund my previous payment with Hotel.com due to some payment issue between Hotel.com and the Hotel. But is it the issue of customer why i have to do that.
Also...
「They should air out the rooms, it was extremely stuffy when we entered the room. Had to ask for an iron and it was old and rusty and wasn't working properly. We were afriad to use it. The rooms had no air condition and was very warm. Overall it wasn't managed properly. Sorry to say none of us were too happy.」
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