住宿內酒吧
查看供應

成都凱賓斯基飯店的評價

5 out of 5
成都凱賓斯基飯店
人民南路 42 號, 成都市, 四川省

評價

8.4

很好

10 分評分，優異；115 則評價中有 49 則" "
8 分評分，不錯；115 則評價中有 44 則" "
6 分評分，一般；115 則評價中有 15 則" "
4 分評分，欠佳；115 則評價中有 4 則" "
2 分評分，很差；115 則評價中有 3 則" "

8.4/10 

整潔度

8.4/10 

職員與服務

8.4/10 

設施服務

7.8/10 

住宿狀況

10/10 

環保程度

評價

8/10 不錯

Wai Man

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
再來成都會再次入住
附近沒有公共交通，但門外常有的士在等客。酒店樓下的酒吧晚上氣氛很好，早餐也豐富，整體環境可以接受。
於 2019 年 8 月住了 3 晚

8/10 不錯

Kit

於 2019 年 8 月住了 3 晚

10/10 優異

Lobo

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2019 年 6 月住了 1 晚

10/10 優異

Xiaoru

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
很不错
舒适并且离机场和大学也还不太远
於 2019 年 4 月住了 2 晚

8/10 不錯

真實旅客

讚好：整潔度和職員與服務
Nice staffs. Nice location too. However, need to make very sure what type of room you booked. I booked the nonsmoking room, but while I checked in, I was told I booked smoking and only smoking room left. Fortunately, I have reservation shows nonsmoking and insist to have nonsmoking. Counter told me that Hotels.com did not shows that, so their record was smoking room. Do not know if what he told me is true.
於 2019 年 3 月住了 3 晚

10/10 優異

LUNG

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2019 年 3 月住了 1 晚

10/10 優異

Xiaochao

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
参加全国糖酒会， 位置很好，虽然人比较多， 各方面的服务仍然很好， 只是最后一晚由于搭建的展位拆除， 整夜都比较吵， 希望明年能改进。
於 2019 年 3 月住了 1 晚

6/10 一般

真實旅客

讚好：整潔度、職員與服務和住宿狀況
離機場近，櫃台服務佳，但床舖很軟，浴室排水不良有水溢出，書桌上礦泉水每瓶28元特別貴
於 2018 年 10 月住了 2 晚
成都凯宾斯基饭店的反馈 於 2018年12月10日的回應
尊敬的客人您好！非常感谢您选择入住成都凯宾斯基饭店。感谢您对酒店服务的肯定。关于您反映的客房排水问题我们将分享到相应部门核实，并及时整改和调整，酒店仍将在日常工作中不断改善提高，达到为宾客提供高水平的服务和奢华的享受的标准。同时很高兴与您分享酒店将在不久开始翻新，我们由衷希望能有机会让您体验我们所做的改进。成都凯宾斯基饭店 宾客关系部门 吴卓莲

8/10 不錯

XIAO PEI

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2018 年 9 月住了 3 晚
Kempinski Hotel Chengdu 於 2018年12月18日的回應
Dear Guest, Thank you very much for taking the time to share your experiences. It was with great pleasure to learn that you enjoyed your time at our hotel. Our main intention is to make our guest’s stay as comfortable as possible whilst away from home. Thank you once again for your time. We are looking forward to welcoming you once more to the Kempinski Hotel Chengdu in the near future. With best regards

10/10 優異

TaiCheng (Taiwan)

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
服務超好，吃得又超級好吃，超級推薦
於 2018 年 7 月住了 7 晚
宾客关系部门 於 2018年8月25日的回應
尊敬的客人您好！非常感谢您对成都凯宾斯基饭店的支持！我们十分高兴您在下榻酒店期间得到了满意的服务，这是对我们极大的肯定。除了健康丰富的早餐和来自德国巴伐利亚的美食普拉那餐厅，我们还为客人们准备了多款经典美食，不管是在一楼的中餐厅、还是二楼的西餐厅，都能带给您全新的不同感受，我们期待着您下次的入住！成都凯宾斯基饭店 宾客关系部门 Linda

8/10 不錯

Weiyang

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
还不错的五星酒店
因为第二天很早的飞机选择了这里，到双流机场很方便，旁边也有吃饭购物的地方。整体体验不错，虽然房间内的设施有点旧，灯光略有不足，服务态度十分友好。另外使用游泳池需要泳帽这点没有提前告知，现场卖的泳裤泳帽都很贵，算是美中不足吧
於 2018 年 7 月住了 1 晚
宾客关系部门 Linda 於 2018年8月23日的回應
尊敬的客人您好！感谢您下榻成都凯宾斯基饭店，成都凯宾斯基饭店坐落于成都市发展迅速的城南繁华地区，毗邻美国领事馆以及成都国际展览中心，距离双流国际机场仅20分钟的车程。我们十分高兴您在入住期间得到了满意的服务，这是对我们极大的肯定和莫大的鼓舞。同时也感谢您提出的宝贵意见，我们一定会分享到相应部门作出调整。我们将继续秉承凯宾斯基的品牌理念，期待您的再次光临，让我们有更多的机会为您展示凯宾斯基低调的欧式奢华。 成都凯宾斯基饭店 宾客关系部门 Linda

10/10 優異

yauchiuan

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
距离机场近
拥有酒吧的饭店，让差旅晚上有地点能放松一下
於 2018 年 7 月住了 1 晚
宾客关系部门 於 2018年8月25日的回應
尊敬的客人您好！非常感谢您对成都凯宾斯基饭店的支持！除了健康丰富的早餐和来自德国巴伐利亚的美食普拉那餐厅，我们还为客人们准备了多款经典美食，不管是在一楼的中餐厅、还是二楼的西餐厅，都能带给您全新的不同感受，我们期待着您下次的入住！成都凯宾斯基饭店 宾客关系部门 Linda

8/10 不錯

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2018 年 7 月住了 1 晚
Your Kempiniski Hotel Chengdu Management Team 於 2018年7月17日的回應
Dear Guest, Thank you very much for taking the time to share your experiences. It was with great pleasure to learn that you enjoyed your time at our hotel. Our main intention is to make our guest’s stay as comfortable as possible whilst away from home. Thank you once again for your time. On behalf of my team I look forward to welcoming you once more to the Kempinski Hotel Chengdu in the near future. Your Kempiniski Hotel Chengdu Management Team

8/10 不錯

Kochi

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2018 年 6 月住了 4 晚
Your Kempiniski Hotel Chengdu Management Team 於 2018年6月14日的回應
Dear Guest, Thank you very much for taking the time to share your experiences. It was with great pleasure to learn that you enjoyed your time at our hotel. Our main intention is to make our guest’s stay as comfortable as possible whilst away from home. Thank you once again for your time. On behalf of my team I look forward to welcoming you once more to the Kempinski Hotel Chengdu in the near future. Your Kempiniski Hotel Chengdu Management Team

8/10 不錯

YIZHOU

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2018 年 5 月住了 1 晚
Your Kempiniski Hotel Chengdu Management Team 於 2018年6月4日的回應
Dear Guest, Thank you very much for taking the time to share your experiences. It was with great pleasure to learn that you enjoyed your time at our hotel. Our main intention is to make our guest’s stay as comfortable as possible whilst away from home. Thank you once again for your time. On behalf of my team I look forward to welcoming you once more to the Kempinski Hotel Chengdu in the near future. Your Kempiniski Hotel Chengdu Management Team

10/10 優異

LUI

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Your Kempiniski Hotel Chengdu Management Team 於 2018年5月11日的回應
Dear Guest, Thank you very much for taking the time to share your experiences. It was with great pleasure to learn that you enjoyed your time at our hotel. Our main intention is to make our guest’s stay as comfortable as possible whilst away from home. Thank you once again for your time. On behalf of my team I look forward to welcoming you once more to the Kempinski Hotel Chengdu in the near future. Your Kempiniski Hotel Chengdu Management Team

8/10 不錯

Yueh

讚好：職員與服務
Odorous smell / dated room interior
9th floor where I stayed has odorous smell. This uncomfortable smell may arise from poor air circulation in the central air system. Hotel seemed to be dated...
Your Kempiniski Hotel Chengdu Management Team 於 2018年5月11日的回應
Dear guest, thank you very much for taking the time sharing the experiences of your recent stay with us. In regards of the smell problem, we will share with our Housekeeping Team. As for the facilities, I am pleased to inform you that we are in the final stages of finalizing an extensive renovation plan which should commence later this year. Our guests’ satisfaction is of paramount importance to us, we hope you consider giving us another opportunity to improve our room quality. Thank you once again for your time. On behalf of my team I look forward to welcoming you once more to the Kempinski Hotel Chengdu in the near future. Your Kempiniski Hotel Chengdu Management Team

8/10 不錯

Lily

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Your Kempiniski Hotel Chengdu Management Team 於 2018年5月11日的回應
Dear Guest, Thank you very much for taking the time to share your experiences. It was with great pleasure to learn that you enjoyed your time at our hotel. Our main intention is to make our guest’s stay as comfortable as possible whilst away from home. Thank you once again for your time. On behalf of my team I look forward to welcoming you once more to the Kempinski Hotel Chengdu in the near future. Your Kempiniski Hotel Chengdu Management Team

10/10 優異

Xiaogang

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2018 年 3 月住了 4 晚
Your Kempiniski Hotel Chengdu Management Team 於 2018年4月18日的回應
Dear Guest, Thank you very much for taking the time to share your experiences. It was with great pleasure to learn that you enjoyed your time at our hotel and that almost everything was to your satisfaction especially the service. It is always important for us to receive constructive criticism and praise in order for us to take the appropriate action. Our main intention is to make our guest’s stay as comfortable as possible whilst away from home. Thank you once again for your time. On behalf of my team I look forward to welcoming you once more to the Kempinski Hotel Chengdu in the near future. Your Kempiniski Hotel Chengdu Management Team

8/10 不錯

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2018 年 1 月住了 1 晚
Your Kempinski Hotel Chengdu Management Team 於 2018年1月22日的回應
Dear guest, Thank you very much for taking the time to review your stay at Kempinski Hotel Chengdu. We hope that you had a safe journey back home and were delighted to read you have enjoyed your time with us and that you will keep your stay in good memory. It would be great to welcome you back to the Kempinski Hotel Chengdu.

6/10 一般

TONG MUI

一般
於 2017 年 12 月住了 2 晚
成都凯宾斯基饭店管理团队 於 2018年1月22日的回應
尊敬的客人您好！非常感谢您对成都凯宾斯基饭店的支持！我们热切希望得到您的更多反馈，帮助我们更好地提升您的未来入住体验。我们将继续秉承凯宾斯基的品牌理念，为顾客提供低调的欧式奢华，不断提高我们的服务品质，请相信，我们一直努力确保每一位宾客都受到关爱、尊重和无微不至的照顾。期待您下次的入住！

6/10 一般

Po Ping Esmond

讚好：整潔度和客房舒適度
價格跟現實有差距
剛好碰上中秋節，所以酒店送上月餅和水果，算是貼心服務。但是酒店已經老化，牆壁和設備都有破壞和老舊，地點不是太方便，遠離購物中心要步行最少45分鐘，這價錢不值。
於 2017 年 10 月住了 3 晚
尊敬的客人您好！ 感谢您下榻成都凯宾斯基饭店并与我们分享您的入住体验！ 凯宾斯基饭店坐落于成都市发展迅速的城南繁华地区，毗邻美国领事馆以及成都国际展览中心，距离双流国际机场仅15分钟的车程。我们将继续秉承凯宾斯基的品牌理念，为顾客提供低调的欧式奢华，不断提高我们的服务品质，以求您的每次入住都将是一次难忘的舒适体验,衷心期待您的再次光临! 同时很高兴与您分享酒店将在不久开始翻新，我们由衷希望能有机会让您体验我们所做的改进。 成都凯宾斯基饭店管理团队

2/10 很差

Ying

不滿：整潔度、職員與服務、住宿狀況和客房舒適度
差劲的前台服务，落后的屋内设施，变态的游泳池管理

8/10 不錯

真實旅客

讚好：整潔度、住宿狀況和客房舒適度
不滿：職員與服務

10/10 優異

回家看看

讚好：整潔度、職員與服務、住宿狀況和客房舒適度

6/10 一般

真實旅客

讚好：整潔度和職員與服務
商務入住
地理位置好，服務態度好，熱水要開住等5至6分鐘先有熱水，扭水龍頭過小小又太凍過小小又太熱，燈光好暗，暗到唔想夜晚係酒店開電腦工作

10/10 優異

bin

讚好：整潔度、職員與服務、住宿狀況和客房舒適度

10/10 優異

Yi-Ling

讚好：整潔度、職員與服務、住宿狀況和客房舒適度

8/10 不錯

ANDREW (台北)

讚好：整潔度、職員與服務和客房舒適度
裡面設備有比較舊了一點，不過他的Mini bar是免費的，服務人員態度非常的好，離地鐵走路不只2分鐘，要5分鐘左右，酒店有一個成都市區的地圖，挺不錯的，很適合第一次或是第二次去成都的人使用，離主要的逛街地方偏遠了點，房間隔音還不錯

6/10 一般

真實旅客

讚好：整潔度

10/10 優異

XIAOLING

讚好：整潔度、職員與服務、住宿狀況和客房舒適度

2/10 很差

Yueh chu (台北)

不滿：整潔度、職員與服務、住宿狀況和客房舒適度
差
服務太不專業！飯店竟會爆水管人員緊急應變差！

6/10 一般

真實旅客

Kempinski Hotel Chengdu
Good Location

10/10 優異

SHUANG

讚好：整潔度、職員與服務、住宿狀況和客房舒適度

8/10 不錯

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
床很舒服，前台客服人员的态度很好……
床很舒服，前台客服人员的态度很好……

10/10 優異

Takashi

於 2023 年 2 月住了 1 晚

6/10 一般

真實旅客

讚好：整潔度和職員與服務
於 2019 年 12 月住了 4 晚

10/10 優異

Wen (Vancouver)

商務旅客
讚好：整潔度、職員與服務、設施服務和住宿狀況
Great amenities, room was a little small. Overall its a great place to stay!
於 2019 年 12 月住了 1 晚

8/10 不錯

真實旅客

讚好：整潔度和職員與服務
地下鉄の駅から徒歩圏と近くて便利でした。フロントも24h対応をしてくれます。数人のスタッフには英語での会話が可能なことも中国語のできない私には助かりました。部屋も清潔で毎日無料のミネラルウォーターを置いてくれます。
於 2019 年 10 月住了 3 晚

8/10 不錯

John

商務旅客
讚好：職員與服務
Nice hotel but needs renovation - looking a bit tried
於 2019 年 9 月住了 1 晚

8/10 不錯

kuniaki

讚好：整潔度、職員與服務和住宿狀況
便利なホテル
出張の際いつも利用します。 市街地、空港にも近くアクセスはいいです。 朝食も品数が多く美味しいです。 部屋の照明がなく暗いのはちょっと残念です。
於 2019 年 9 月住了 2 晚

8/10 不錯

Stephen

商務旅客
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2019 年 8 月住了 3 晚

8/10 不錯

真實旅客

讚好：整潔度、職員與服務、設施服務和住宿狀況
於 2019 年 5 月住了 1 晚

10/10 優異

Robyn

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Excellent service and comfort
The Kempinski was a wonderful hotel with large clean rooms, great location close to the Metro and excellent service. It also has a large pool area and gymnasium and a delicious buffet breakfast for all nationalities.
於 2019 年 5 月住了 13 晚

8/10 不錯

真實旅客

伴侶同遊, 商務旅客
讚好：整潔度、職員與服務、設施服務和住宿狀況
日本語対応スタッフがいて有り難かった。
於 2019 年 4 月住了 2 晚

8/10 不錯

真實旅客

商務旅客
讚好：整潔度、職員與服務和設施服務
fenêtre non hermétique, rideaux pas très propre, boiseries montrant des chocs
於 2019 年 3 月住了 1 晚

10/10 優異

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
無料のコーヒーをのんだら　翌日　コーヒーのセットが増えていた　部屋を空けるたび　スリッパを新しく揃えていた　大変な心遣いです
於 2018 年 12 月住了 5 晚
Guestrelation Department 於 2019年1月13日的回應
Dear guest, thank you very much for taking the time sharing the experiences of your recent stay with us. I am very pleased to learn that you had a very enjoyable time while staying with us. Please rest assured that your compliments will be shared with the entire team. With best regards Linda Guestrelation Department

10/10 優異

Melissa

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Great hotel in Chengdu
A good stay helpful staff . Good hotel although rooms slightly dark
於 2018 年 12 月住了 4 晚
Guestrelation Department 於 2019年1月13日的回應
Dear Melissa, thank you for taking the time sharing the experiences of your recent stay with us. I am very pleased to learn that you had an overall enjoyable stay with us and I am very thankful for your comments ensuring the team can improve our product quality further. And we are looking forward to welcoming you back to Chengdu. With best regards Linda Guestrelation Department

10/10 優異

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Meget fint hotell med fantastisk service, anbefales
於 2018 年 12 月住了 7 晚
Lynn Guestrelation Department 於 2018年12月30日的回應
Dear Anonymous, thank you very much for taking the time sharing the experiences of your recent stay with us. I am very pleased to learn that you had a very enjoyable time while staying with us. Please rest assured that your compliments will be shared with the entire team. With best regards

8/10 不錯

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Nice hotel
nice hotel with full facilities.
於 2018 年 12 月住了 3 晚
feedback of Kempinski hotel Chengdu 於 2018年12月16日的回應
Dear Guest, Thank you very much for taking the time to share your experiences. It was with great pleasure to learn that you enjoyed your time at our hotel. Our main intention is to make our guest’s stay as comfortable as possible whilst away from home. Thank you once again for your time. We are looking forward to welcoming you once more to the Kempinski Hotel Chengdu in the near future. With best regards