The staff was so rude, there were so much ants and so dirty. The customer service did not help at all, they were charging extras so much! This bad hotel.
Flor
於 2025 年 6 月住了 4 晚
8/10 不錯
Alycia
伴侶同遊
2025 年 7 月 14 日
讚好:整潔度、職員與服務和住宿狀況
The property does not let you know if advance that you will be charged for parking in the hotel parking lot because it is a shared property with the Drury Lane Theater. They should include this information when you are booking.
Alycia
於 2025 年 7 月住了 2 晚
10/10 優異
Robert
家人同遊
2025 年 7 月 14 日
讚好:整潔度、職員與服務和住宿狀況
Thanks for your great staff
Robert
於 2025 年 7 月住了 1 晚
2/10 很差
kyle
2025 年 6 月 30 日
不滿:整潔度、職員與服務和住宿狀況
I dont understand this hotel. They have a sign in the parking lot that tells people the area is unsafe to park there and you assume all liability if your car gets broken into. Then when you enter the building to check in they try to charge you to park in the lot that they assume no liability over?!?!? What a con!!! Park in the lot gets your car damaged AND you pay to park there but get no protections like insurance claims against the hotel? Very confusing.
kyle
於 2025 年 6 月住了 4 晚
10/10 優異
Jada
2025 年 6 月 29 日
讚好:整潔度、職員與服務和住宿狀況
Jada
於 2025 年 6 月住了 2 晚
10/10 優異
Summer
2025 年 6 月 28 日
讚好:整潔度、職員與服務和住宿狀況
Summer
於 2025 年 6 月住了 1 晚
10/10 優異
Larry
2025 年 6 月 28 日
Enjoyed my stay
Larry
於 2025 年 6 月住了 1 晚
10/10 優異
Amy
多人同遊
2025 年 6 月 26 日
讚好:整潔度、設施服務和住宿狀況
Convenient location and very clean!
Amy
於 2025 年 6 月住了 2 晚
10/10 優異
Alejandra
2025 年 6 月 26 日
讚好:整潔度、設施服務和住宿狀況
Alejandra
於 2025 年 4 月住了 1 晚
6/10 一般
Jose
2025 年 6 月 23 日
不滿:設施服務
Jose
於 2025 年 6 月住了 2 晚
8/10 不錯
Marcia (Kapaa)
親子同遊
2025 年 6 月 22 日
讚好:整潔度、職員與服務和設施服務
I liked staying at the Hilton Garden Inn. The only two small complaints that have are that when the doors of the rooms close on their own, they close pretty loudly. You can hear other room’s doors close in your own but it may be only a matter of adjusting the mechanism to make it close softer. The other issue I had was there was no bathroom fan so the moisture built up in there a bit.
Marcia
於 2025 年 6 月住了 3 晚
6/10 一般
jonshequa
2025 年 6 月 22 日
讚好:整潔度、設施服務和住宿狀況
Cleanliness ! Polite staff ! Pretty far out if you’re not driving yourself ( not close to anything : for walking distance ) Make sure to get the breakfast package cause it’s not free !!
jonshequa
於 2025 年 6 月住了 3 晚
8/10 不錯
Rachel
2025 年 6 月 18 日
讚好:職員與服務
不滿:住宿狀況
Rachel
於 2025 年 6 月住了 3 晚
6/10 一般
Venkateswara
2025 年 6 月 18 日
Venkateswara
於 2025 年 6 月住了 2 晚
8/10 不錯
Julia
2025 年 6 月 16 日
讚好:整潔度和設施服務
Room was clean with a lot of ways to charge devices.
Julia
於 2025 年 6 月住了 1 晚
6/10 一般
Elizabeth
家人同遊
2025 年 6 月 13 日
Great location. Needs updating and thorough cleaning, especially in the lobby. Room smelled stale. Air conditioner would not stay on. It would only go on once the room was hot. Hard to sleep.
Elizabeth
於 2025 年 6 月住了 1 晚
10/10 優異
miguel
伴侶同遊
2025 年 6 月 8 日
讚好:整潔度、職員與服務、設施服務和住宿狀況
Great location with plenty of parking, only downside is the 8$ parking fee
miguel
於 2025 年 6 月住了 1 晚
8/10 不錯
Leon
2025 年 6 月 7 日
讚好:整潔度、職員與服務和住宿狀況
It was ok
Leon
於 2025 年 6 月住了 1 晚
10/10 優異
Aurelia
親子同遊
2025 年 6 月 5 日
讚好:整潔度、設施服務和住宿狀況
Customer service
Aurelia
於 2025 年 6 月住了 1 晚
6/10 一般
Ernesto
2025 年 5 月 30 日
讚好:住宿狀況
Ants in room, with no food present.
Ernesto
於 2025 年 5 月住了 3 晚
10/10 優異
Ashley
2025 年 5 月 29 日
讚好:整潔度、職員與服務和住宿狀況
Ashley
於 2025 年 5 月住了 2 晚
6/10 一般
Ali
2025 年 5 月 28 日
讚好:整潔度
The room was clean and bed was comfortable and location is good
The front / lobby area and their breakfast area are incorporated and doesn’t feel like a Hilton property. The bathroom downstairs is old, smelly and needs remodel. But that is matter of remodel. What really got to me was how poor was the service upon arrival early morning. I was waiting for 4-5 minutes while the lady from buffet counter 20 feet away from the reception desk calling the lady that someone is in the Front and she would not come out. Finally when she came she was talking with her mouth full of food, everything I was asking her and the answer was a NO, I asked for her name and she gave me a wrong name and next day when I asked the Front desk people who were professional and nice they said no such person with this name works here! I will not go back to this property and I highly recommend the ownership to remodel the lobby area and separate the buffet and front desk area and train their staff properly, this is not a cheap motel off of a highway and has Hilton brand attach to it. Please train your staff in Hilton standards.