The property canceled on us 4 hours prior to check in
Pira
2025 年 7 月入住 3 晚
4/10 很差
Troy
2025 年 7 月 24 日
满意:清洁度
不满意:住宿条件和设施
I don’t usually leave hotel ratings, but there were two major issues that made our stay a disappointment- no elevator and no AC.
The hotel’s elevator was out of service for our entire stay. We were assigned the 4th floor. Air conditioning didn’t work in our room - it was 77 degrees inside. After one night, they switched our room to the 5th floor. No improvement. This is definitely a common complaint as both rooms were equipped with large oscillating fans.
The lack of elevator did become quite annoying as it required us to climb 84 stairs every time we returned to our room.
The hotel was very clean, and any staff we encountered were friendly. However, the lack of a working elevator and a functioning AC made this a very disappointing stay.
Troy
2025 年 7 月入住 4 晚
10/10 超赞
Maiten
2025 年 7 月 23 日
满意:清洁度、服务设施、住宿条件和设施
The elevator wasn’t working
Maiten
2025 年 7 月入住 2 晚
2/10 糟糕
Donald
2025 年 7 月 18 日
满意:住宿条件和设施,清洁度
Having the elevator not wotking in an old building with the unit being located on the 5th floor. I had 3 large suitcases that had to drag 5 floors made the entire stay miserable for a 62 year old with back problems. Management made zero efforts to resolve or provide compensation for guest their inconveniences. Absolutely miserable stay!!!!
Donald
2025 年 7 月入住 2 晚
2/10 糟糕
Bailey
与配偶出行
2025 年 7 月 18 日
Sonder cancelled my reservation the day of our check in. The did not provide an explanation as to why it was canceled. I called Marriott and Sonder to get an answer and no explanation was provided. I messaged the hotel on the Expedia app and no response.
Bailey
2025 年 7 月入住 2 晚
2/10 糟糕
tynesha
2025 年 7 月 13 日
Elevator was out of service, bedding wasnt clean
tynesha
2025 年 7 月入住 2 晚
2/10 糟糕
Kyle
团体旅客
2025 年 7 月 11 日
不满意:清洁度、服务设施、住宿条件和设施
All around bad experience. Apparently I cant explain in detail because by review keeps getting rejected.
Kyle
2025 年 7 月入住 1 晚
8/10 还可以
Jamal
与配偶出行
2025 年 7 月 10 日
满意:服务设施,清洁度
Sonder By Marriott Was In A Great Location, Near Many Walkable Stores & Restaurants In The West Loop. The Studio Was Spacious With A Fully Functional Kitchen Space With Full Fridge. The Only Downside To The Space Was During A 3 Day Get Away The Elevator Was Out Of Service The Entire Time. This Wouldn’t Have Been Too Bad If We Stayed On The 2nd Or 3rd Floor But We Were On The 4th & The Stairway Had No AC.
Nevertheless, I’d Stay Again But I Hope To Get Some Form Of Compensation For The Inconvenience
Jamal
2025 年 7 月入住 3 晚
8/10 还可以
Meagan
2025 年 7 月 8 日
满意:住宿条件和设施,清洁度
Meagan
2025 年 7 月入住 6 晚
8/10 还可以
Eliot
2025 年 7 月 2 日
满意:清洁度
不满意:住宿条件和设施
The elevator had broken down and the stairs were a challenge with luggage but the room was nice, good quality gym and the local options were great.
Eliot
2025 年 6 月入住 1 晚
2/10 糟糕
Trent
团体旅客
2025 年 6 月 30 日
不满意:住宿条件和设施
Forced to stay somewhere else with no parking nearby
Trent
2025 年 6 月入住 1 晚
8/10 还可以
Tialena
2025 年 6 月 29 日
满意:清洁度、服务设施、住宿条件和设施
I would rate 5 stars…but there were a couple things that brought this rating to a 4 for me.
1. The loud music from the complex directly next door. There were nights where I couldn’t sleep because it was soooo loud from pool parties/events. I know that has nothing to do with Sonder, but the location isn’t the quietest.
2. My final night before checkout I was woken up in the middle of the night by false fire alarms. The first time it went off for like 5-7 minutes. Then as I’m falling back asleep it goes off again….that was annoying.
Tialena
2025 年 6 月入住 4 晚
2/10 糟糕
Joseph
与配偶出行
2025 年 6 月 26 日
This hotel is in the same building as a night club so don’t expect to get a good nights sleep. I never submit reviews but this experience was so bad I wanted to warn people about this. The music was so loud we had to move the mattress into the common space area and sleep with the sound machine on full blast. We notified Sonder about this and they told us all they could do was charge us more money to move our room. Terrible customer service.
Joseph
2025 年 6 月入住 1 晚
2/10 糟糕
Brian
商务旅客
2025 年 6 月 19 日
不满意:清洁度
They didn’t have a clean room for me when I showed at 8 pm. They then sent me to a room that was occupied and finally said at 10 pm there is no room. Also with their “Marriott update the mobile app doesn’t work unless you book through Marriott…
Brian
2025 年 6 月入住 3 晚
8/10 还可以
Makayla
2025 年 6 月 18 日
Makayla
2025 年 6 月入住 3 晚
10/10 超赞
Keith
2025 年 6 月 17 日
满意:清洁度、服务设施、住宿条件和设施
Perfect for what I needed it for. I stayed almost two weeks. One block from the train to get downtown, and an easy walk up Randolph to all the dining and shops in the West Loop. The place is great, with all appliances, including a clothes washer/dryer combo that makes a longer stay easy. The bed was very comfortable. The place is in great condition and updated. You do hear the L train going by all day and night, but I slept soundly with earplugs (bring some). I would definitely stay there again, and will consider other locations if they are as nice and comfortable as this one.
Keith
2025 年 5 月入住 10 晚
2/10 糟糕
Brian
2025 年 6 月 17 日
不满意:清洁度
Brian
2025 年 5 月入住 3 晚
10/10 超赞
Lore
2025 年 6 月 11 日
Lore
2025 年 6 月入住 4 晚
10/10 超赞
Leonard
与配偶出行
2025 年 6 月 9 日
满意:清洁度、服务设施、住宿条件和设施
Excellent location near train station, very nice and well designed studio
Leonard
2025 年 5 月入住 4 晚
10/10 超赞
Shannon
2025 年 6 月 8 日
Shannon
2025 年 5 月入住 2 晚
10/10 超赞
toben
2025 年 6 月 4 日
满意:清洁度、服务设施、住宿条件和设施
Super cool spot in a great part of the city.
toben
2025 年 5 月入住 2 晚
8/10 还可以
Kushalappa
2025 年 6 月 2 日
满意:清洁度、服务设施、住宿条件和设施
The property is great. Nice neighborhood, walkable. Only grip the air conditioning takes a long time to cool.
Kushalappa
2025 年 5 月入住 2 晚
8/10 还可以
LaBrandon
2025 年 6 月 1 日
满意:住宿条件和设施,清洁度
Great location — many restaurants and coffee shops in walking distance. Close to train station and spacious, clean rooms. Can be a little noisy with traffic and city sounds if you’re not used to those.
LaBrandon
2025 年 5 月入住 3 晚
8/10 还可以
Christian
2025 年 6 月 1 日
In general a very nice stay and the apartment was very clean and looked modern.