Shanghai Chongming Changxing Island Hotels

"Overall, we did not have any specific negative feedback about the hotel itself. However we were disappointed with the pre-authorisation hold that was actually charged after we checked out despite us having pre-paid for the hotel. It's been close to a month and we still have not received the refunded amount. At check-in, we were informed that the RMB 2,000 deposit (USD300) was a temporary pre-authorization hold (not charge) for incidentals that would be released upon checkout. However, despite having prepaid for our rooms in full, this amount was actually charged to our card the day after we had already checked out. Furthermore, our check-in process took over an hour because the hotel was unable to retrieve our full reservation; staff could only locate two rooms despite our booking for three. This caused significant anxiety for my family and led to a substantial delay for a tour we had booked. This experience has been very frustrating and below the standards expected of a 5-star hotel!"

"I have stayed at this hotel a few times now and it is a great place to stay. Convenient and close to The Bund. Breakfasts are great at the hotel and the staff are attentive and thorough. I definitely recommend it as a place to stay."

"We highly recommend The Eton Hotel. We had a beautiful room facing The Huang Pu river and the city. The building is located close to the city centre and you can admire fantastic views straight after leaving the hotel. The staff at the hotel were amazing. Our room was carefully and beds were made every single day. We were provided with fresh bottled wated. Breakfasts at the hotel were tasty and freshly prepared. My wife especially enjoyed waffles and pancakes. We enjoyed our stay at The Eton. We will surely come back!"

"Amazing stay at an amazing hotel, wity top notched service in a nice and quiet part of Pudong over looking the Bund. "

"wonderful"

"Great location amazing views at night. Buffet dinner amazing quality food "

"Room was spectacular with a beautiful view over the Bund. Will definitely be coming back. "

"Nice place with friendly staff. "

"It was clean. The staff was very helpful. Good breakfast."