Thank you for your review, we appreciate you taking the time to share this feedback with us. We’re sorry to hear that the home was in this condition upon your arrival - please know that this is not the regular standard for our properties. We have implemented a Premium Clean program so we can continue to strive to provide our guests with fulfilling experiences; We apologize for any missteps, as it is never our intention to disappoint. We encourage guests to call our 24-hour Guest Service line to alert us to issues with cleanliness while in the home so that we can promptly rectify the situation. We hope to have the opportunity to impress you in the future.

Thank you for taking the time to share your valuable feedback, Shannon. We are deeply sorry to hear about your unpleasant experience during your stay at our home. We understand the importance of a comfortable and cozy environment, especially during extreme weather conditions. The house's size and beauty are undeniable, but the lack of proper heating left you and your family feeling uncomfortable and unhappy. We assure you that we take the cleanliness and maintenance of our property seriously, and we apologize for the mess and dirtiness that you encountered. We will investigate the matter and take the necessary steps to ensure that such incidents do not occur again. We will make sure that your concern will be addressed, and we hope you will give us a second chance to impress you.

Hi, Patti, thank you for your review, we appreciate you taking the time to provide us with your valuable feedback. We will follow up with the appropriate parties regarding your experience to discuss preventative measures and ensure the continued enjoyment of our future guests. We truly hope we can host you for a more comfortable stay in the future. Thank you.

We apologize if you felt the home was not on par with our cleanliness standards and for any issues you encountered during your stay. We are committed to providing exceptional customer service, and we will follow up with the appropriate parties to ensure our service standards are fully met. We also appreciate our guests' preferences as a means to improve and we have forwarded your comments along to our property management to consider and rectify the issues. We truly hope to have the opportunity to impress you in the future.

Hi Jennifer! Thank you for your feedback. We are happy to hear that the home worked well for you and your pups! We sincerely apologize for the lack of AC in the upstairs bedroom. We have our maintenance technician working to repair this as soon as possible. We did place a fan in the home to help move air in the meantime. We are aware that the dishwasher needs to be replaced and are currently waiting for the vendor to deliver it. Thank you for bringing these concerns to our attention. We hope to have the opportunity to host you again in the future!