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克里夫蘭比奇伍德希爾頓大使套房酒店的評價

3.5 out of 5
克里夫蘭比奇伍德希爾頓大使套房酒店
3775 Park East Dr, Beachwood, OH

評價

7.0

不錯

10 分評分，優異；1006 則評價中有 344 則" "
8 分評分，不錯；1006 則評價中有 217 則" "
6 分評分，一般；1006 則評價中有 147 則" "
4 分評分，欠佳；1006 則評價中有 140 則" "
2 分評分，很差；1006 則評價中有 158 則" "

7.2/10 

整潔度

7.8/10 

職員與服務

6.8/10 

設施服務

7.0/10 

住宿狀況

7.2/10 

環保程度

評價

8/10 不錯

Lihong

2/10 很差

Richard

商務旅客
不滿：整潔度、職員與服務、設施服務和住宿狀況
This place is a Hilton property in Beachwood Ohio, which would allow you to think this is a quality property under the Hilton brand. This property is in terrible condition. They made me change rooms after what was supposed to be a leak. The next room was dirty and run down. So I asked for another room and the room I got was just as bad. The tub was discolored and dirty. The sheets had stains on them. I literally slept with my clothes on… it was so disgusting I ended up checking out shortly after 6am, much different than the comfortable sleep till check out time. I’d never suggest anyone stay there even though the Beachwood community is a nice affluent suburb of Cleveland with lots of good restaurants and shopping.
於 2024 年 5 月住了 1 晚

2/10 很差

Chanel

不滿：職員與服務和住宿狀況
Horrible customer service. They gave me a room with the ceiling leaking
於 2024 年 5 月住了 1 晚

6/10 一般

ashok

讚好：職員與服務
不滿：住宿狀況
於 2024 年 5 月住了 2 晚

2/10 很差

Stewart

家人同遊
讚好：整潔度和住宿狀況
不滿：職員與服務
That hotel owes me over one hundred and twenty eight dollars and I still haven't received my refund. I was told my numerous different people that I would get my refund in 5-10 business days and it's been over a month now!
於 2024 年 4 月住了 1 晚

8/10 不錯

Kayla

伴侶同遊
The room was not clean , so I did my own disinfecting and cleaning. The bathrooms definitely need an upgrade and the plumbing system needs some work. Overall I had a good stay.
於 2024 年 5 月住了 1 晚

8/10 不錯

Carol

讚好：整潔度和職員與服務
The printers did not work and the staff could not print something out for me, even if emailed to them.They all appeared to be out of ink.
於 2024 年 4 月住了 3 晚
Hotel Management 於 2024年5月9日的回應
Thank you for your feedback. We apologize for the issue regarding the printers. Your comments will be shared with our maintenance and staff so that we may improve our operation and prevent similar situations from occurring. We hope you’ll once again choose us for your lodging needs.

10/10 優異

Thom

商務旅客
讚好：整潔度、職員與服務、設施服務和住宿狀況
Very clean. Good breakfast convenient to the office.
於 2024 年 4 月住了 3 晚
Hotel Management 於 2024年5月9日的回應
Thank you for your positive comments. We are so glad to hear that you enjoyed your stay with us and hope your next stay is just around the corner! Looking forward to welcoming you back soon.

4/10 欠佳

Lamar

不滿：整潔度和住宿狀況
Property is outdated Walls are damaged Mattress is worn out Furniture is old & worn out Sofa is old with stains Not what I expected from Hilton & the price I paid….
於 2024 年 4 月住了 2 晚

8/10 不錯

Wendy

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 4 月住了 1 晚

6/10 一般

cholemari

家人同遊
不滿：設施服務
The room , the furniture were dirty and the noise of the water constantly was annoying. We have stayed at Embassy suites before, and the standard and the quality has gotten worse
於 2024 年 4 月住了 1 晚

8/10 不錯

Jill

家人同遊, 商務旅客
讚好：整潔度和設施服務
This was a large hotel with amenities like a pool and restaurant/bar that we didn't use on this trip. We chose it primarily due to its location near where we needed to be for doctor appointments. The rooms/bathroom appeared older, but it was fine for our needs. We did enjoy the complimentary breakfast.
於 2024 年 4 月住了 1 晚

10/10 優異

Steve

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 4 月住了 3 晚
Management 於 2024年4月15日的回應
Thank you for the review. We look forward to seeing you again soon!

8/10 不錯

Alisha

讚好：整潔度、職員與服務和住宿狀況
.
於 2024 年 4 月住了 2 晚

10/10 優異

Alfredo

讚好：整潔度、職員與服務和住宿狀況
Nice property. Good food.
於 2024 年 4 月住了 1 晚
Management 於 2024年4月15日的回應
Thank you for your positive comments. We are so glad to hear that you enjoyed your stay with us and hope your next stay is just around the corner! Looking forward to welcoming you back soon.

2/10 很差

Kimberly

家人同遊
不滿：整潔度、職員與服務、設施服務和住宿狀況
Dirty sheets on Bed and pull out couch. Left over toiletries bottles and used soap in bathroom. Dirty tub. Pool never opened. Limited breakfast options on 1 day of my trip.
於 2024 年 3 月住了 2 晚
Management 於 2024年4月3日的回應
Thank you for staying with us and for taking the time to share your review. Please allow us to seize this opportunity to sincerely apologize that your stay was anything less than perfect. We are very saddened to read your review as we never want our guests to have such an experience. We hope that you will return and give us the opportunity to exceed your expectations.

2/10 很差

Chanel

不滿：整潔度、職員與服務和住宿狀況
The lobby was decent. My room was nasty, stains on the floors, walls dirty, under the couch bed was disgusting looked like it was never vaccumed. It smelt like mold in the room very unpleasant. The mini fridge/ freezer needed to be defrosted. It was so much wrong with the room. I called to complain but the lady at the front desk barely spoke English. We I expressed my concern I was told the were to booked to give me an another room. I was told to speak to a manager in the morning. I ended up stayed because I came to far to go home and I didn’t have enough for another room nearby for my family and I. When we went to the pool it was very warm in the closed space. Inside the pool the water clearly wasn’t not cleaned it was yellowish/green, the cleaning vents weren’t working. Hair was everywhere in the pool. I was over it at this point when I checked out the next day around 9 am. I turned my keys into the front desk and filed a complaint for a refund upon leaving I was told by the manager, that she had to speak to her manager but she’ll write a note for me to be contacted and call Expedia for a refund since that’s whom I booked through long story short. I’ll never return and it has changed so much from when I went 5 years ago. I’m still want on my refund I’m being spun into circles for my money back. Go at your own risk!
於 2024 年 3 月住了 1 晚
Management 於 2024年3月26日的回應
Dear Chanel,Thank you for taking the time to provide feedback on your recent stay. Please know that your feedback is extremely important for us to continue to improve our service. We strive to offer a smooth and comfortable stay for our guests and it seems we fell short during your stay. Please accept our sincere apology. We encourage you to please reach out to us in regards to your stay.

4/10 欠佳

Ruby

伴侶同遊
讚好：職員與服務和設施服務
不滿：整潔度和住宿狀況
The room was in terrible condition. I can’t believe how this use to be a beautiful and comfortable place to stay. My bed at home is better and the room furniture was outdated and just unpleasant for the most part. I wanted to ask for my money back.
於 2024 年 3 月住了 1 晚
Management 於 2024年3月25日的回應
Dear Ruby,Thank you for your review. Cleanliness is an important standard of service at Embassy Suites. Please accept our sincerest apology for not meeting your or our expectations during your visit. Your feedback has been shared with our team to prevent this from happening again in the future. We appreciate your business and hope to see you again!

2/10 很差

Joseph

不滿：職員與服務
於 2024 年 3 月住了 1 晚
Management 於 2024年3月19日的回應
Dear Joseph,Thank you for your review of your recent stay with us. We understand you were unhappy with your experience. We take pride in our guests being satisfied and apologize that we were unable to meet that expectation. We continually try to do our very best for all of our guests. We hope you will consider staying with us again.

2/10 很差

Matthew

不滿：整潔度和住宿狀況
Extremely dirty, both inside room and in common areas.
於 2024 年 3 月住了 2 晚
Management 於 2024年3月18日的回應
Thank you for your feedback on your recent stay with us. We understand you were unhappy with the cleanliness of your room and common areas, and we are very sorry for this experience. We take pride in our guests being satisfied and apologize that we were unable to meet that expectation. The Hotel Management Team will be working with our housekeeping staff to prevent this from happening in the future. We hope you will consider staying with us again!

8/10 不錯

Pat

伴侶同遊
Staff was friendly and very accommodating from the front desk to the bar and restaurant. They made the stay great On the other hand the common amenities were not so great. Ice maker was not in designated spot. Food service closed too early Room had a very dusty air return Not the standard expected from this hotel brand
於 2024 年 3 月住了 1 晚
Management 於 2024年3月15日的回應
Dear Pat, Thank you for your review! We are so pleased our staff was very accommodating and made your stay great! Additionally, allow us to apologize for the mishaps that had occurred during your visit. Our Management Team is looking into these matters to ensure that all of our guests continue to have memorable experiences when staying with us. Come back and see us again soon!

6/10 一般

Christa Maria

家人同遊
不滿：職員與服務和設施服務
The breakfast was very tasty.
於 2024 年 3 月住了 2 晚
Management 於 2024年3月12日的回應
Dear Christa,Thank you for your positive comments regarding our breakfast! We look forward to welcoming you back soon!

10/10 優異

Kristen

讚好：整潔度、職員與服務和住宿狀況
Clean and quiet! Complimentary drinks! Can’t beat it!
於 2024 年 3 月住了 1 晚
Management 於 2024年3月8日的回應
Thank you for your positive comments! We are so glad to hear that you enjoyed your stay with us and hope your next stay is just around the corner! Looking forward to welcoming you back soon.

8/10 不錯

Camille

多人同遊
讚好：整潔度
The water fountain
於 2023 年 12 月住了 4 晚
Management 於 2024年3月6日的回應
Thank you for the review! We look forward to seeing you again soon!

8/10 不錯

Tara

伴侶同遊
讚好：整潔度和職員與服務
It was fine, staff was pleasant. Spacious room/ furniture but a bit outdated and old. Sheets super scratchy. Coffee in the room was not very good. Definitely need a car to get around
於 2024 年 3 月住了 2 晚
Management 於 2024年3月5日的回應
Thank you for your review. Our location is definitely one of the things we are proud of. Please note that your concerns have been passed on to our management team. We are doing everything we can to improve our property. We truly appreciate your business and thank you for staying with us. See you again soon!

10/10 優異

Deborah

於 2024 年 3 月住了 1 晚
Management 於 2024年3月25日的回應
Dear Deborah,Thank you for staying at Embassy Suites. We are delighted that you enjoyed your stay. Thank you for your review and we wish to welcome you back to the hotel soon!

10/10 優異

Sheniece

讚好：整潔度、職員與服務和住宿狀況
we love it the are very welcoming to the kids as long as your kids are respectful
於 2024 年 2 月住了 1 晚
Management 於 2024年2月26日的回應
Dear Sheniece,Thank you for staying at Embassy Suites! We are delighted that you enjoyed your stay. Thank you for your comments and we wish to welcome you back to the hotel soon!

4/10 欠佳

Erika

不滿：整潔度、職員與服務和住宿狀況
於 2024 年 2 月住了 1 晚
Management 於 2024年2月27日的回應
Dear Erika,Thank you for your review. We are sorry to see you were not completely satisfied with our hotel. This will be shared with our staff so that we may improve the guest experience. Please reach out directly to the hotel if you would like to discuss your stay further. 216-765-8066

4/10 欠佳

Bettina L

I was big happy at all
於 2024 年 2 月住了 1 晚
Management 於 2024年2月26日的回應
Dear Bettina, Thank you for taking the time to share your comments about your stay! We are very sorry that your experience wasn’t up to your expectations. Our staff works very hard to provide guests with a clean, comfortable room, and top-notch service. We hope you return in the future and allow us to exceed your expectations.

2/10 很差

Josh

商務旅客
不滿：整潔度、職員與服務、設施服務和住宿狀況
Pool was closed, gym was closed. No hot water for 24 hours
於 2024 年 2 月住了 4 晚
Management 於 2024年2月26日的回應
Dear Josh,Thank you for your comments. Your opinion and satisfaction are very important to us and I am very sorry we were unable to meet your expectations. Rest assured, your comments are taken to heart and we will do everything we can to improve. Thank you for sharing with us and we hope to see you again soon.

4/10 欠佳

真實旅客

不滿：住宿狀況
於 2024 年 2 月住了 2 晚
Management 於 2024年2月22日的回應
Thank you for your review. We are sorry to see you were not completely satisfied with our hotel. This will be shared with our staff so that we may improve the guest experience.

10/10 優異

HERLESHA

讚好：整潔度、職員與服務、設施服務和住宿狀況
Safe and quiet
於 2024 年 2 月住了 1 晚
Management 於 2024年2月19日的回應
Dear Herlesha,Thank you for staying with us and for your positive review! I will be sure to share this with our team, and we look forward to welcoming you back in the future!

8/10 不錯

Marlaina

讚好：整潔度和客房舒適度
於 2024 年 2 月住了 2 晚
Management 於 2024年2月20日的回應
Dear Marlaina, Thank you for staying with us and for your positive review! I will be sure to share this with our team, and we look forward to welcoming you back in the future!

6/10 一般

Myra

家人同遊
讚好：職員與服務
不滿：住宿狀況
The hotel & rooms are spacious. The hotel needs to be updated, it’s stuck in the 90’s. The furniture and beds look old, rusty fixtures in some areas, elevator was very slow. The area itself is nice but time for some major renovations.
於 2024 年 2 月住了 1 晚
Management 於 2024年2月19日的回應
Hi Myra,Thank you for staying with us and for your review and comments! We are moving towards a property renovation and would like to welcome you back! I will be sure to share this with our team, and we look forward to welcoming you back in the future!

2/10 很差

Raleighsha

於 2024 年 2 月住了 1 晚
Management 於 2024年2月19日的回應
Dear Raleighsha,Thank you for your review of your recent stay with us. We understand you were unhappy with your experience. We take pride in our guests being satisfied and apologize that we were unable to meet that expectation. We continually try to do our very best for all of our guests. We hope you will consider staying with us again.

2/10 很差

Rolan

伴侶同遊
不滿：整潔度、職員與服務、設施服務和住宿狀況
Room was cold and poor cleaning and room is outdated
於 2024 年 2 月住了 1 晚
Management 於 2024年2月19日的回應
Dear Rolan, Thank you for taking the time to share the details of your recent experience. I will advise our departments of the issues you experienced. Please reach out directly if you have any additional concerns.

8/10 不錯

Charles

多人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
The furniture was a little dated. There was a coffee pot and coffee, tea. But no cups to drink it in. The staff found me a few. Not a bad place to stay.
於 2024 年 2 月住了 2 晚
Management 於 2024年2月19日的回應
Dear Charles,Thank you for staying with us and for your review and comments! We are moving towards a property renovation and would like to welcome you back! I will be sure to share this with our team, and we look forward to welcoming you back in the future!

2/10 很差

Margaret

伴侶同遊
不滿：整潔度、職員與服務和設施服務
When I first arrived there were literally 4 people (Employees) of which 3 were Front Desk Workers and not one greeted me and it literally took over 10 Minutes before anyone said anything to me or asked why I was standing in front of them on a line that was only one person on it and that one person was ME! They kept talking about whatever they were discussing. That's a NO NO! One person should have immediately indicated we will help you momentarily at least. When they decided to help me I went to the first room they sent me to and there was a dirty washcloth hanging up like it had been straightened out to look Fresh. Went back to the front desk and asked for a different room and that room was Musty from MILDEW SMELL didn't have to inspect already knew this was not going to work out. The young lady who assisted me upon returning to the front desk was pleasant & accommodating in this instance and I went to the 3rd room. At this point, it did have clean washcloths and towels and didn't smell bad so I settled. (LOL) However, after going out and coming back and settling in OMG. They need to fire some of their Cleaning Staff for sure because they are not doing their jobs or they are not paying their staff enough to rightly do the job. The Vents are Horrendous Hair left behind, I had to clean up more than usual since I always do. I understand it is an older hotel it still looks great a lil dated and needs a little TLC. The Cleaning Staff that's slacking needs to be found and fired!
於 2024 年 2 月住了 1 晚
Management 於 2024年2月19日的回應
Dear Margaret,Thank you for taking the time to share the details of your recent experience. I will advise our departments of the issues you experienced. Please reach out directly if you have any additional concerns.

10/10 優異

DOROTHY

親子同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
GREAT PROPERTY AND STAFF
於 2024 年 2 月住了 1 晚
Management 於 2024年2月19日的回應
Dear Dorothy,Thank you for staying with us and for your positive review! I will be sure to share this with our team, and we look forward to welcoming you back in the future!

8/10 不錯

Laura

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
The room and stay was nice but the pool and fitness room was out of order. They should update that on the website
於 2024 年 2 月住了 2 晚

4/10 欠佳

Tanya

親子同遊
不滿：住宿狀況
The pool was closed for maintenance and we were not informed until check in. The pool had closed for a while so there was no reason why it wouldnt be posted at least on the website. I booked this hotel because of their indoor pool and I was very disappointed that my children could not swim. It would have been too inconvenient to change our accomodations so we stayed but I was not happy at all.
於 2024 年 2 月住了 1 晚

2/10 很差

Alzada

不滿：整潔度、職員與服務和住宿狀況
於 2024 年 2 月住了 1 晚

10/10 優異

Kimberly

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 2 月住了 1 晚

4/10 欠佳

tavitta

不滿：整潔度、職員與服務、住宿狀況和客房舒適度
Stay away
The only positive thing about our 1 day outing was my check in Rochelle had excellent customer service. Other than that killed 2 small roaches in our room and had small black ants everywhere. Smell of weed was very strong in the hallway
於 2024 年 2 月住了 1 晚

6/10 一般

Jabril

於 2024 年 2 月住了 1 晚
Management 於 2024年3月20日的回應
Dear Jabril,Thank you for your review. We are sorry to see you were not completely satisfied with our hotel. This will be shared with our staff so that we may improve the guest experience.

6/10 一般

Dana (Brooklyn)

Staying at the hotel was ok. It needs up grading but over all not bad for a two day stay. The bedroom, sheets and towels were freshly clean.
於 2024 年 1 月住了 3 晚

10/10 優異

Januario

讚好：設施服務
於 2024 年 1 月住了 1 晚
Management 於 2024年1月24日的回應
Thank you for staying with us and for your positive review! I will be sure to share this with our team, and we look forward to welcoming you back in the future!

10/10 優異

真實旅客

讚好：住宿狀況
My fiancé and I went for a weekend to ourselves before we welcomed our new baby. The front desk was very friendly and breakfast was great no complaints.
於 2024 年 1 月住了 2 晚
Management 於 2024年1月31日的回應
Congratulations, and thank you for your positive review! We look forward to having you as our guest in the future!

10/10 優異

Shaterra

讚好：整潔度、職員與服務、設施服務和住宿狀況
於 2024 年 1 月住了 1 晚
Management 於 2024年1月24日的回應
Thank you for staying with us and for your positive review! I will be sure to share this with our team, and we look forward to welcoming you back in the future!

6/10 一般

francine

家人同遊
讚好：整潔度、職員與服務和設施服務
不滿：住宿狀況
Very outdated, run down, water around base of toilet, noisy during night hearing crying kids in rooms next door
於 2024 年 1 月住了 2 晚
Management 於 2024年1月24日的回應
Dear Francine, Thank you for taking the time to share the details of your recent experience. I will advise our departments of the issues you experienced. Please reach out directly if you have any additional concerns.